H10 Hoteles hotels in Arona, Tenerife

"Cleaning were only once a week which means rest of the time you have to do it. Pool water was way to cold, tenis court lights very out service, room access cards were jot working, property is in very hilly area so its not for everyone "

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"Stayed here last year and it was fantastic this year unfortunately not. Room never cleaned had to ask for towels. Last year room cleaned daily. Leak in the room was dismissed. I noticed a lot of other people pointing out issues they had too. Disappointing given how good last year was. "

"Very enjoyable stay. Very well kept property and apartment. Great pool area and very helpful staf. "

"ZERO STARS -OUR KEY ADVICE IS TO AVOID THIS PLACE LIKE THE PLAGUE AWFUL DIRTY ROOM AND NO HOT WATER TO WASH OR SHOWER FROM ARRIVAL UNTIL WE LEFT AT 10AM THE NEXT DAY. WE COULDNT LEAVE QUICKLY ENOUGH. AVOID IT OR CANCEL YOUR BOOKING ASAP DO NOT EXPECT CLEAN SHEETS OR HOT WATER OR ANY REASONABLE RESPONSE FROM THE OWNERS OR THISE REPLYING TO MESSAGES . THEY EVEN VISITED OUR ROOM AND DENIED THE STAINS/BLOOD OR WORSE ON THE CLEARLY VISIBLE AND UNIRONED SHEETS . NO MATTRESS PROTECTOR AND OLD UNCOMFORTABLE MATRESSES. THEY WOULDNT EVEN GIVE US FRESH SHEETS TO MAKE THE BED OURSELVES AND SAID IT WAS ALL LOCKED UP AND NOT POSSIBLE . STAINED WATER DAMAGED CEILING , DAMAGED FURNITURE AND PICTURES AND LOVELY NOTICE ON THE DOOR MESSAGES IGNORED , TOTAL DENIAL, NO ACCOUNTABILITY AND NO OFFER OF GOODWILL STAY SOMEWHERE ELSE , THAT DOESNT SMELL OF SMOKE , WHERE YOU CAN GET HOT WATER, LIKE WE DID FOR THE NEXT FEW DAYS IN A CLEAN PLACE "

"Poor quality buffet. Not enough pool lounge chairs for number of guests. Very boisy on one side though they did accomodate a move. No coffee maker in room, safe is old reyiring a key at a cost. "

"Everything was great except there was no evening entertainment at the hotel or locally so you would have to get a 30 min bus to las americas but 10/10 otherwise "

"Hotel dosc zmeczony, widac upływajace lata. Pokój wygodny, ale dosc zniszczony"

"Slow check in"