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Reviews of Hotel Laguna Bacalar

3 out of 5
Hotel Laguna Bacalar
Avenida Costera #479 Bacalar, Bacalar, QROO

Reviews

6.2
Rating 10 - Excellent. 64 out of 398 reviews" "
Rating 8 - Good. 83 out of 398 reviews" "
Rating 6 - Okay. 106 out of 398 reviews" "
Rating 4 - Poor. 85 out of 398 reviews" "
Rating 2 - Terrible. 60 out of 398 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cristian

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins
Stayed 1 night in May 2024
Response from Elizabeth on 6 May 2024
Lamentamos que no haya disfrutado su estancia.Tomaremos en cuenta sus valiosos comentarios para nuestra mejora.Saludos cordiales

10/10 Excellent

Lisa, Collingwood

Travelled with family, Business traveller
Liked: Staff & service
It is dated , rooms need work
Stayed 1 night in Apr 2024
Response from Elizabeth on 26 Apr 2024
Thank you for your visit and your comments, they are very important for us.Regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 1 night in Mar 2024
Response from Elizabeth on 2 Apr 2024
Thank you for to reserve in Hotel Laguna Bacalar.We wait to receive you soon againRegards

4/10 Poor

daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Recepción on 14 Feb 2024
Gracias por su comentario, lo tomaremos en cuenta para nuestra mejora

4/10 Poor

Christian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Elizabeth on 1 Feb 2024
Lamentamos que no haya disfrutado su estancia. Gracias por su comentario. Es importante para nosotros

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service
This property is located in one of the best areas in Laguna Bacalar Exelente views and access to the water 🌊
Stayed 3 nights in Jan 2024
Response from Elizabeth on 31 Jan 2024
Gracias por su visita, esperamos haya disfrutado su estanciaSaludos

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Elizabeth on 24 Nov 2023
Gracias por elegir Hotel laguna Bacalar para su estancia.Esperamos su pronto retorno.Saludos

8/10 Good

Rebeca, Magnolia

Liked: Staff & service, amenities
I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean
Stayed 1 night in Jul 2023

2/10 Terrible

Sandra

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad place, we a bad experience at this place As soon as we walked in to the room a lizard right in from, i asked the reception to move us, she had the worst attitude, she said well you will see different little animals at this place. My kids asked if they could sleep in the car :( trough the night i felt an insect on me, i jumped and it was a big bug, it flew away, The reception never gave us anything to sign at check in or out. The place is horrible.
Stayed 2 nights in Jun 2023

10/10 Excellent

ZAKI, San antonio

Stayed 1 night in Mar 2023
Response from Elizabeth on 21 Apr 2023
Agradecemos su visita, esperamos su retornoSaludos cordiales

4/10 Poor

Mehmet, Brampton

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.
Stayed 2 nights in Feb 2023

2/10 Terrible

FERNANDO

Stayed 4 nights in Feb 2023

8/10 Good

Miguel Efren

Stayed 1 night in Jan 2023
Response from Elizabeth on 27 Jan 2023
Gracias por su visita, esperamos su pronto retornoSaludos

10/10 Excellent

Neyeli

Stayed 3 nights in Jan 2023
Response from Elizabeth on 6 Jan 2023
Agradecemos su comentario, es muy importante para nosotros.Esperamos su pronto retornoSaludos

10/10 Excellent

Cody, North Liberty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place
Stayed 2 nights in Mar 2022
Response from Elizabeth on 7 Mar 2022
Thank you for to reserve in Hotel laguna Bacalar, and for your comments, we wait to receive you soon again. Regards

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Nostalgic
We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.
Stayed 1 night in Feb 2022
Response from Liz on 4 Feb 2022
Thank you for your kindly comments. We wait to receive you for many years more Regards

2/10 Terrible

Stanley, Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.
Stayed 1 night in Jan 2022
Response from Liz on 2 Feb 2022
Thank you for your comments, we will take them into consideration.

6/10 Okay

Francisco

Travelled with group
Liked: Cleanliness, staff & service
Excelente vista, poco viejo el hotel.
Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones
Stayed 1 night in Nov 2021
Response from Elizabeth on 27 Nov 2021
Es un placer para nosotros que haya disfrutado su estancia en Hotel Laguna Bacalar. Esperamos pronto el Hotel sea remodelado y ya todas nuestras habitaciones cuenten con aire acondicionado. Saludos

2/10 Terrible

Guillermo

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2021
Response from Elizabeth on 24 Nov 2021
Gracias por hospedarse en Hotel Laguna Bacalar Esperamos que haya disfrutado su estancia con nosotros. Reciba saludos cordiales

4/10 Poor

Lynne, Champaign, Illinois

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great view. Hotel very run down. Did not even have hot water.
Stayed 2 nights in Feb 2020
Response from Elizabeth on 21 Feb 2020
We sorry for you didn´t enjoy your stay with us. We will check these problems. Best regards

6/10 Okay

Charly

Liked: Staff & service
Disliked: Cleanliness
View to the lake is spectacular. Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .
Stayed 6 nights in Jan 2020
Response from Elizabeth on 6 Feb 2020
Hello, thank you for to reserve in Hotel Laguna Bacalar and your comments, they are very important for us. We will take care in those theme. Best regards

8/10 Good

Maria

Liked: Staff & service
Stayed 2 nights in Jan 2020
Response from Elizabeth on 10 Jan 2020
Buenas tardes gracias por reservar en Hotel Laguna Bacalar. Nos gustaría recibir sus comentarios Saludos cordiales

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
LIKED: It is placed in a very good spot DIDN'T LIKE: The staff celebrated a christmas party on the hotel premises (there is no room for this kind of parties) which was loud and extended up until 4am; The place is falling apart in pieces - way too old and is not being maintained; The room was not as clean as I would have expected
Stayed 2 nights in Dec 2019
Response from Elizabeth on 10 Jan 2020
Thank you for booking at Hotel Laguna Bacalar. We are very sorry that you did not enjoy your stay. We will share your experience at the Hotel with our collaborators.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel Laguna de Bacalar se encuentra muy bien ubicado, con una excelente atención y un buen servicio para realizar el tour de la Laguna de siete colores y visitar los cenotes de la misma.
Stayed 1 night in Dec 2019
Response from Elizabeth on 7 Jan 2020
Gracias por reservar en Hotel Laguna y por sus amables comentarios. Esperamos recibirle nuevamente, pronto. Saludos

4/10 Poor

noemi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please skip this place.
This place is dated, dirty, It didn't have air conditioning, or TV , WiFi very limited, bathroom was dirty , Staff unwilling to help.
Stayed 2 nights in Jun 2019
Response from Elizabeth on 3 Jul 2019
Good afternoon thank you for to reserve in Hotel Laguna Bacalar, we sorry for your nonconformity your booking was received in room with ceiling fan. And in these moment we didn´t have rooms with air conditioning. Sorry if the from desk didn´t tell you this. We will take your comments in consideration of the clean. Thank you for all. Best regards

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Elizabeth on 16 Jul 2019
Buenas tardes gracias por reservar en Hotel Laguna Bacalar Esperamos haya disfrutado su estancia Saludos cordiales

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Elizabeth on 29 Jun 2019
Buenas tardes gracias por reservar en Hotel Laguna Bacalar saludos cordiales

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Elizabeth on 16 Jul 2019
Buenas tardes Gracias por reservar en Hotel Laguna Bacalar Esperamos haya disfrutado su estancia Saludos cordiales

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
I just check in when I was parking my nobody tell you where to go or nothing then we check in I walk to my room very old no AC no nice bedroom I just turn around and left have tondrive yo a close city Chetumal and check in on a nice hotel sorry very disappointed I know I lost my money for that night but the all idea was to have a placent stay
Stayed 1 night in Dec 2018
Response from Elizabeth on 19 Dec 2018
Good afternoon we sorry that you did not enjoy your stay whit us. We wait to receive you again and give us the oportunity to service you.

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
The room was in such a bad shape that I walked out as soon as I got in. I couldn't stay. It was smelly, there was mold on the roof and really humid. This place should close down.
Stayed 1 night in Jul 2018
Response from Elizabeth on 29 Aug 2018
Thank you for your comments. They are very important for us. We will make all the possible for to fix it. Best regards

4/10 Poor

Francisco, Nederland Texas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I do not like that the rooms do not have Air Conditoner
Stayed 4 nights in Jul 2018
Response from Elizabeth on 22 Aug 2018
Thank you for your comments. They are very important for us.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel has an amazing location and spectacular view. The staff were friendly and we thoroughly enjoyed our stay. It could use some updating and remodeling but would recommend it highly.
Stayed 1 night in Feb 2018
Response from Elizabeth on 21 Mar 2018
Thank you for your comments, we wait to receive you again soon. Best regards

8/10 Good

Alfredo, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with room for improvement
Happy with hotel location and appearance. Unfortunately no TV available which is a big no no, AC available on certain rooms that you must request at booking which cost more. Mine had only ceiling fan which I was ok with since it was not too hot when I visited in first week of December. Two beds in room and both were in bad shape, not comfortable and need to be replace.
Stayed 3 nights in Dec 2017

4/10 Poor

Juan, California

Disliked: Property conditions & facilities, room comfort
Nice view it can use some upgrades
Good experience for 1 night,our room was closed to the kitchen so it was noisy,nice view very helpful staff
Stayed 1 night in Nov 2017

4/10 Poor

Velvet

Disliked: Property conditions & facilities, room comfort
Needs to be remodel badly
Service, great, they are very nice and willing to help, the hotel is clean, but they haven't put a cent into it for years, no TV, no plugs in the room, very old building, it is a shame because they have a great view of the lake, for hotel condition what they charge for a room its a lot, I will pay no more than 400.00 pesos per night at the most to stay there.
Stayed 1 night in Oct 2017

10/10 Excellent

REBECA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Fantastic location spoiled slightly by rude staff. Great to stay for the location but not the service

4/10 Poor

Barrie, Sevenoaks

Disliked: Property conditions & facilities, room comfort
Beechy Lees Bees tour of Mexico
This was a two night stopover on our tour of Yucatan. The location is excellent. The hotel needs some decorative attention. The room was tatty and bathroom falling to bits, it also smelt badly. Our room overlooked the pool and bar which was quite noisy until late and again early. There was no air conditioning. It is a shame,as this could be an excellent hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful view of the Lagoon but . . .
The hotel "looks" great, and has a truly spectacular view of the Lagoon, but, it is in severe need of an upgrade. The room was awful, awful awful. It smelled like sewage. When I asked for a new room, I was told they were full. I don't think so.

4/10 Poor

Santino , Belize

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed...
I just stayed at this hotel in Bacalar, Quintana Roo Mexico as a stop over on my drive from Belize to Merida, Yucatan, Mexico as it breaks the distance. Although I had dined at their restaurant before, this is the first time I stayed at this hotel, and I certainly won't be staying there again, I DO NOT RECOMMEND. Rooms are antiquated, mouldy and without A.C., and the bathroom is very tiny. And I am being nice :) I must say the staff were also nice, especially the restaurant staff, and the dining experience was pleasant.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Good view
I've stayed in better, and there is better places to stay in town

6/10 Okay

Timo

Disliked: Property conditions & facilities, room comfort

4/10 Poor

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ok hotel for a night
An ok hotel, no AC

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
air conditioned and too much manteinance is nedeed

2/10 Terrible

Moty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful site and location
The site and location of this hotel is great, it is right on the shores of the lake and there is the option to swim, hire kayaks or take a boat trip. it is unfortunate that the staff at the hotel are rather indifferent, they pointed is vaguely in the direction of our room leaving us to locate it for ourselves. The room had a great terrace with a view over the lake, it was more of a basic cabin with a fridge and air conditioning.there is a very small pool which was busy at the time of our stay. The hotel restaurant is not good, we waited 40 min for a fruit salad which was very expensive and not very good.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Alberto, MX

Disliked: Staff & service, property conditions & facilities
Great Lagoon Poor hotel
Very Old Hotel

8/10 Good

FernDog , Las Vegas, NV

Liked: Staff & service
The view is beautiful
It needs a renovation badly, but they make the best with what they have. The view, however is what will bring me back.

8/10 Good

Joel R, R

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very nice view to the lagune....the best
Very nice hotel but mattress very hard and uncomfortable