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"The staff was great and the room was clean."

"Stayed here with my husband twice and the staff have always been really friendly and the rooms very clean! The cool hot tub is awesome too! We will be staying here again! :)"

"walkable distance from banff downtown (~15min) but the hotel provides unlimited bus pass"

"Excellent property and wonderful staff. Infact they helped locate our Galaxy Smartwatch that we left by accident, and helped to ship that to our residence in the US. The staff is so kind all throughout the experience including offering needing amenities during the stay. I can't thank enough"

"We had a great stay. The room was clean and there was plenty of room for us. The hallways and lobby could use some updating but it didn't take away from my overall opinion of the place"

"Very nice hotel. Room is spacious and the Keg at the hotel has very nice breakfast. "

"It’s a newer hotel that is close to everything! Staff was helpful and it’s a clean, lovely hotel."

"We just spent 3 nights here and loved it. The hot tubs and cold plunge were put to use daily and my teenagers made good use of the huge and delicious breakfast each morning! Parking was the only tricky aspect since we opted for the free parking on the street. In the end we always found a spot but it took some extra time. We’d stay here again! The location is perfect - just on the cusp of the bustling town and so easy to get to and from. Plus it’s a darling hotel with all the amenities!"

"Highly recommended. Very pleasant mountain lodge vibe, with friendly and helpful staff. On-site restaurant (The Prow) was excellent for breakfast, lunch or dinner. King size bed was very comfortable. Bathroom had a large free-standing bathtub which was a nice surprise. All rooms have wood-burning fireplaces, which can be both good and bad. Romantic, yes, but the first room assigned to us had a strong "campfire" smell from the fireplace, so we asked to change rooms, and the next room was just fine. Guests should be aware that the lodge is in the Tunnel Mountain area, outside of town, which is about a 20 minute walk or 5 minute drive. The lodge is quiet and serene, which suited us, but you cannot step out the door and immediately wander among the endless restaurants and shops of Banff like you can at many other places in town. All depends on what you're looking for in a place to stay."