Bávaro Holidays

The food in the buffet is cold and the people in the lobby needs more training related to prices and hotel information

We didn’t utilize the hot tub!

The pools and resort upkeep were great. The staff were hit or miss - considerable amount of staff had difficulty communicating in English, I visited finest in Cancun and the enthusiasm and professionalism of the staff in this location doesn’t compare. There were a couple of exceptions but by and large the staff service was not inspiring. The food was disappointing. In the Mercato while there was great quantity the quality, flavor and presentation was poor. The a lacarte restaurants were hit or miss. The French restaurant was embarrassing - we couldn’t get past the appetizers as the lobster served was like a piece of rubber and the so called fois gras when we did find the tiny spec in the midst of layers of greenery wasn’t even enough for me to determine if it was food gras. Surf and Turf was by far the best restaurant but it’s only opened 3 days a week. It feels like Finest has been cutting corners when I compare to my experience in finest in Cancun.

Yes everything was good

Wilbur, Georgi, Felix, and Alejandro were all great! I love the staff. We came for my girls birthday! I can’t thank Wilbur enough for the birthday surprise. The rooms were so clean, the staff was super nice, they took care of everything we needed.