Private beach nearby, white sand, free beach shuttle, beach cabanas
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Reviews of Cloister at The Boca Raton

4 out of 5
Cloister at The Boca Raton
501 E Camino Real, Boca Raton, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 933 reviews" "
Rating 8 - Good. 200 out of 933 reviews" "
Rating 6 - Okay. 94 out of 933 reviews" "
Rating 4 - Poor. 42 out of 933 reviews" "
Rating 2 - Terrible. 34 out of 933 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Heather

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed at The Cloister part of the resort for the first time. Normally I stay at the beach club but it’s under renovation and I have stayed in the tower as well. Let me tell you what a mistake that was. I traveled with a family of 6 and got two rooms, but the one my son was in was a mild infested gross room. He actually got sick from the mold since he has allergies to it. They did change my room but moved it on the opposite side of the resort and my view was of an alley which my original room I booked estate view. All they offered was an hour later check out which we left way before. As you walk the hallways you can smell the musty mold and for what they charge for the rooms it’s a shame. We spent so much there at the resort for example dinners were between $700-850 for one and my son was sick and didn’t even enjoy half of our family trip because he was in the room sick from the mold. The cloister is old and run down. It’s a beautiful hotel but needs major renovation on that part. Also, on Friday we went to the pool and we needed 6 chairs and we were turned away because they only had one chair left. Crazy for what I paid. Could not even go relax at the pool!
Stayed 4 nights in Apr 2024

8/10 Good

Jon, Morristown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are very expensive. Italian restaurant was disappointing but the others were good.
Stayed 5 nights in Apr 2024
Response from Daniel A. Hostettler, President and CEO on 29 Apr 2024
Dear Mr. Green,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are pleased to hear that you enjoyed some of our dining venues, however, we sincerely apologize for the disappointment you experienced at Principessa. We regret that Principessa did not meet your expectations, and appreciate your candid feedback. Your comments will be shared with our culinary teams to address any areas for improvement promptly, including those related to pricing overall.Thank you for choosing us, and we hope to have the opportunity to provide you with a more satisfying experience in the future.Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

phyllis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings! Great views, restaurants, beach access!
Stayed 2 nights in Apr 2024
Response from Daniel A. Hostettler, President and CEO on 19 Apr 2024
Dear Ms. Ferraioli,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are delighted to hear that you enjoyed the beautiful surroundings, stunning views, and the various dining options available at our resort. We look forward to hosting you once again and continuing to exceed your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Jon, Syosset

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is wonderful
Stayed 3 nights in Apr 2024
Response from Daniel A. Hostettler, President and CEO on 18 Apr 2024
Dear Mr. Halpern,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay, and appreciate your positive comments. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

yase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Daniel A. Hostettler, President and CEO on 16 Apr 2024
Dear Ms. Nahle,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Alexander, Delray neach

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Apr 2024
Response from Daniel A. Hostettler, President and CEO on 11 Apr 2024
Dear Mr. Prokhorov,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to exceed your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Danit

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Daniel A. Hostettler, President and CEO on 16 Apr 2024
Dear Ms. Zamir,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Andrew

Travelled with family
Beautiful Hotel and Impeccable Service. We Stay at Madinat Jumeriah Dubai every year and this hotel is now firmly on our list of places to stay.
Stayed 3 nights in Mar 2024
Response from Daniel A. Hostettler, President and CEO on 8 Apr 2024
Dear Mr. Barnett,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are thrilled to hear that you found our resort to be beautiful and our service impeccable. It means a lot to us that you would include us on your list of preferred places to stay. We strive to provide an exceptional experience for all our guests, and it is truly rewarding to know that we met your expectations.We look forward to hosting you once again and continuing to exceed your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

8/10 Good

Maria, Chicago

My room had cockroaches. I reported it and the roach was still there. Only after I reported again did they clean it up. The next day, another roach. When I checked in, I asked to be upgraded. The young lady serving me said she did not think that would be a problem. After half an hours wait, while she checked with her supervisor, I was told it would $2000 a night more. The bell boy told me he never saw anyone have to wait so long to get to their room. I am elderly, travel alone and feel this was senior bias.
Stayed 5 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Daniel A. Hostettler, President and CEO on 1 Apr 2024
Dear Mr. Weissman,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Daniel A. Hostettler, President and CEO on 25 Mar 2024
Dear Ms. Bouslog,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Rachel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice, beautiful relaxing stay!
Stayed 2 nights in Mar 2024
Response from Daniel A. Hostettler, President and CEO on 25 Mar 2024
Dear Ms. Grobler,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know that you enjoyed a relaxing stay with us. We look forward to hosting you once again and providing you with another enjoyable experience in the future.Warm Regards,

10/10 Excellent

Marlon

Stayed 1 night in Mar 2024
Response from Daniel A. Hostettler, President and CEO on 25 Mar 2024
Dear Mr. Rosenberg,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Clay J

Stayed 1 night in Mar 2024
Response from Daniel A. Hostettler, President and CEO on 25 Mar 2024
Dear Mr. Landry,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Irina

Stayed 2 nights in Feb 2024
Response from Daniel A. Hostettler, President and CEO on 25 Mar 2024
Dear Ms. Rusev,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the cloister! Roody checked us in and was very helpful throughout our stay. The amenities were top notch, the pools were clean and the boat shuttle over to the beach was very convenient. We ate at a few of the restaurants while on site and had delicious meals! The drinks were also great!
Stayed 2 nights in Feb 2024
Response from Daniel A. Hostettler, President and CEO on 4 Mar 2024
Dear Ms. Dobrzynski,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. It is amazing to hear about the excellent service provided by Roody throughout your visit, as well as your enjoyment of the amenities offered across the resort. We look forward to hosting you once again and continuing to exceed your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best there is!
Stayed 1 night in Feb 2024
Response from Daniel A. Hostettler, President and CEO on 26 Feb 2024
Dear Mr. Buchwald,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We appreciate your thoughtful comments, and look forward to welcoming you back for another exceptional stay in the future. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

2/10 Terrible

mike

Stayed 3 nights in Feb 2024

8/10 Good

cheryl

Stayed 1 night in Feb 2024
Response from Daniel A. Hostettler, President and CEO on 25 Mar 2024
Dear Ms. Good,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

r m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointed
Total disappointment, from worn looking accommodations, to body fluid stain on sheets, to uncomfortable mattress, to location away from the beach, this hotel is not worth the price or worthy of the hype it creates trying to position itself as a luxury resort. Too many great places to stay in Florida to be disappointed in a place like the Boca Raton.
Stayed 1 night in Jan 2024
Response from Daniel A. Hostettler, President and CEO on 1 Feb 2024
Dear Ms. Passi,We understand the importance of addressing concerns promptly and want to express our regret that you did not feel comfortable during your stay. We encourage our guests to bring any issues to our attention while on the property so that we can take immediate action to address and resolve them. Your satisfaction is our priority, and we would have welcomed the opportunity to make things right for you during your stay had we been aware. We sincerely apologize for any inconvenience caused, and we would appreciate the chance to speak with you further about your experience. If you would be willing to provide more details or discuss your concerns, please feel free to contact our team. Your insights are invaluable in helping us improve our services and facilities.Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious. Easy. Relaxing
Stayed 3 nights in Jan 2024
Response from Shona on 30 Jan 2024
Dear Mr. Weiss,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent property and staff.
Stayed 3 nights in Jan 2024
Response from Shona on 26 Jan 2024
Dear Mr. Ciaglia,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We appreciate your kind comments, and look forward to welcoming you back for another wonderful stay in the future. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Ellen

Travelled with family
Liked: Amenities
Beautiful property
Stayed 2 nights in Jan 2024
Response from Shona on 25 Jan 2024
Dear Ms. Mchugh,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We appreciate your kind comments, and look forward to welcoming you back for another enjoyable experience in the future. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Shona on 25 Jan 2024
Dear Mr. Corso,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Harvey

Stayed 1 night in Jan 2024
Response from Shona on 23 Jan 2024
Dear Mr. Caspin,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Shona on 18 Jan 2024
Dear Ms. Rosner,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Ginna

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Shona on 18 Jan 2024
Dear Ms. Gardner,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Robert J, PLYMOUTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from Shona on 18 Jan 2024
Dear Mr. Jeannotte,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refined hotel with professional staff and clean rooms and super comfortable beds, it was our first time staying there but it won't be the last
Stayed 1 night in Jan 2024

8/10 Good

William F.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY IS BEAUTIFUL AND THE STAFF IS EXCELLENT! STAYED THERE MANY TIMES JAN 3 - 8 2024. THE FOOD PRICES ARE OUTRAGEOUS. BREAKFAST FOR TWO - $100.00 DINNER FOR TWO WITH ONE DRINK - $200.00 LUNCH FOR TWO - $90.00 PARKING $60.00 PER NIGHT. RESORT FEE - $45.00 PER NIGHT.ROOM CHARGE TAX - $40.56 - RESORT CHARGE TAX - $5.85.IF YOU STAY FOR FIVE DAYS WOULD COST 5-6K
Stayed 3 nights in Jan 2024
Response from Shona on 11 Jan 2024
Dear Mr. Gilbert,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay, and sincerely appreciate your kind comments about our team and property. We strive to offer a balance between quality and value, and your input helps us to continually assess these aspects to ensure enjoyable stays for our guests. We understand your concerns about the pricing of various resort charges, as well as food and beverages costs, and will ensure that our team addresses them appropriately. We deeply value your loyal patronage, and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Shana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic
Stayed 1 night in Jan 2024
Response from Shona on 11 Jan 2024
Dear Ms. Martin,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Nancy

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

SKIP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in paradise
We absolutley love coming here as a family year after year. The Christmas dinner is beyond anything you could imagine!
Stayed 5 nights in Dec 2023

10/10 Excellent

Kristin

Stayed 4 nights in Dec 2023

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

justin

Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Shona on 15 Dec 2023
Dear Ms. Schneider,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recomended
Stayed 1 night in Dec 2023
Response from Shona on 5 Dec 2023
Dear Mr. Aparicio,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Arian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Yidel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Pool service a little slow. Allot of people working were on their phones.
Stayed 3 nights in Nov 2023
Response from Shona on 21 Nov 2023
Dear Mr. Matera,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know that you were pleased with the overall cleanliness of our facilities, however, we regret to learn that you had a less than ideal experience while enjoying our pool area. Please be assured that your comments will be addressed with our team to ensure that improvements are implemented. We look forward to hosting you once again and providing a much improved experience. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

John, Slidell

Liked: Cleanliness, staff & service, property conditions & facilities
Just a perfect weekend!
Stayed 3 nights in Nov 2023
Response from Shona on 20 Nov 2023
Dear Mr. Besh,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to welcoming you back in the future for another perfect stay. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big property. Lots to do.
Stayed 2 nights in Nov 2023
Response from Shona on 20 Nov 2023
Dear Charlotte,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer