Puerto de la Cruz Hotel Guide - Cactus and Animal Park hotels in Puerto de la Cruz, Spain.

"I had a great stay here. The property is clean and beautiful. The streets quiet down after 10 pm. The breakfast was also very good. "

"Very beautiful hotel and garden. Excellent service and food. I had pain in soles of the feet but became much better with reflexology at the spa. Without asking I got a free upgrade to an ambassador suite and a bottle of very good red wine. "

"The hotel met our expectations and the staff were excellent."

"Great, chillout stay, beautiful views nearby"

"Room was bad at first but they changed me to a nicer and cleaner one. Room has a good size and everything needed to be ok for a few days. The staff is awesome. Especially the bar area."

"Great value for money stay with exceptional food quality and variety"

"I went to have a relaxing time and that's whati got, the staff were friendly, place was clean, guests also cool, no yobs hanging about at this place"

"Very clean and friendly staff, nice pool area and rooms. Wouldn’t recommend eating here."

"Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel."