Charlwood Hotels

"Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we want to come to refresh ourselves and truly enjoy some chill family time. During this Christmas and New Year season, we enjoyed two unforgettable and amazing stays here (22nd–23rd December 2025 & 2nd–3rd January 2025), and once again, the hotel exceeded our expectations. Our wonderful experience began at reception. When we discovered that something in our room was not working properly, the amiable and professional receptionist Ms. Tea approached our room immediately. She showed us the utmost care and concern and helped us exchange for a much more comfortable and convenient room, especially suitable for my only son. As the kids’ swimming time was set until 7:00 p.m., Tea kindly suggested that we go swimming first and return to reception later to collect the new room keys. Thanks to her thoughtful arrangement, we had more than enough time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and wet steam room. It truly helped both adults and kids to relax and chill completely. After our swimming session, we were very hungry. At that moment, Restaurant Manager Mr. Nadeem approached us and brought my son some board games and painting sheets. My son was extremely excited, especially because Nadeem remembered him. His warm and thoughtful gesture made us feel very close and cheerful."

"Nice"

"Place is conveniently located from Gatwick airport and there is shuttle service every 15 minutes. The room was very clean, with everything properly arranged. The staff were excellent—cheerful and always willing to help. Breakfast was delicious, with a wide variety of choices available."

"All good and super convenient "

"Yes"

"The room was great and the staff helpful as as a female travelling alone I don’t like a joining rooms she ensured I had one that was not I had two bookings for the same night but she couldn’t fix that sadly "

"Room was lovely on top floor. Reception staff couldnt do enough checked us in early. Used swimming pool was very warm. Booked us a taxi. Great stay "

"Handy with quick check in when done online beforehand. Comfortable bed, clean and tidy and walking distance to north terminal. "

"Loved our stay. Our room was very clean and the beds were super comfy. Staff were very helpful and the breakfast was great."