Cozumel Hotel Guide - Hotels with Childcare in Cozumel, Quintana Roo

"the food was not very good. It would be nice to have access to water at the pools and bars. I would suggest a water cooler so you can get water whenever you want. It was my granddaughters 18th birthday and the staff put a sign and balloons on the door and delivered a cake which was very nice. The rooms could use an upgrade. Beds and pillows were very comfortable. I felt very safe at the resort. I would say that the resort is very family friendly. It would have been nice to have more activities at the pool. The beach was very nice."

"This hotel is not as bad as some people reviews it, but I do have to say it needs major updates. The AC is bad, 9th floor the lowest it went was 21.5C and they gave me a second room and was same. Plus there was a couple of roaches. They cut the water twice while we were showering without announcing it. Food was fine to us, servers specially in the italian restaurant seems tired and very mean specially the younger ones. I would like to give a big shoutout to Andrea at front desk and to Jose Juan at the Cruceros bar. Yolanda at the breakfast grill. Thank you guys. Entertainment is boring, how is it that we’re in MEXICO and the music is in English? Come on! This is sad! Where did they lose their culture ? i went a few years ago nothing like this time. I love the views and the food mainly but if there’s no major updates no one is going back. "

"Bien hecho"

"Took my wife, 2 year old daughter and mother in law. Had adjoining rooms, perfect set up to let us come in and out of baby was asleep in ext room over and not make noise to wake her. We absolutely loved it. If you’re looking for the party vibe, crowd, spring break- this ain’t it. Very chill, relax setting, amazing service, clean grounds, beautiful sandy beach. We upgraded to the level service( do it), great food!!! Plan to come back ASAP Concierge Gerardo was on top of it ! Clear communication, eager to assist in any way he could. All the servers were fantastic, our regular became Guadalupe, sweet lady, consistent attention made sure we were set. Amazing place"

"We stayed in one of the oceanfront jacuzzi suites. Our view was incredible! The bed was comfortable and there was a small fridge. The hotel provides bottled water and we had breakfast included which was a hot breakfast, eggs/sausage plus yogurt and fruit. I can’t say enough good things about this wonderful small hotel. The staff was amazing, went above and beyond to make sure we felt at home. We will definitely be back!"

"If you're expecting the traditional all inclusive with the party vibe and things to do, this is not your place. Felt like just being at a hotel. "

"The friendliness, attentiveness and overall good vibes from the staff were likely the highlight of the trip. Breakfast buffet was great, lunch options by the pool were outstanding, especially Maria’s tacos and quesadillas, those were probably the best food we had during our stay! Unfortunately, dinner was not great and there’s room for improvement there in terms of quality and variety."

"Very convertible beds! Great Breakfast buffer! Great service at the pool! We will be back! "

"We just spent 8 days here and both enjoyed it very much the property is beautiful and well maintained. The food all around was very good with some buffet nights being a bit of a hit or miss but that’s depending on personal taste. The bars for the most part were pretty fast especially the adults only pool bar. The adults only pool was a nice getaway from the loud music and noisy crowd at the main pool but the pool needs to be skimmed more often as there can be quite a few leaves and bugs floating around by noon. The beach was very nice with clear signage as to the inherent risk you take swimming in the ocean with there being sharks, stingrays, jellyfish and crocodiles. The water is fairly calm as it’s not facing directly into open ocean on the east. The chairs on the other hand are quite a problem at this resort as they don’t have enough of them for the amount of rooms they fill for the resort. If you’re not up at the crack of dawn going to the beach to get your seats you’re out of luck and that’s that no extra chairs you would have to sit on the beach but as the sand has lots of coral and shells in it that becomes quite uncomfortable fast. Other than that we loved it there and those would be our only gripes"