Cozumel Hotel Guide - Wedding Hotels in Cozumel, Quintana Roo

"DO NOT PAY FOR PREFERRED in 16 nights not a single employee checked for any of the amenities that we paid for everyone uses those areas including next door at Dreams. We upgraded to a full ocean view room you could not see the ocean unless you leaned over the balcony. Items in the room were broken had to fight to be moved to a functioning room that we had paid thousands extra for. The food is horrible no flavor and always over cooked. They fed my husband part of a cleaning towel and management shrugged it off like it was no big deal and then he was sick for 2 days. Men are required to be in sleeves and slacks when dining outside and it’s 90. This hotel is pretending to be 5 stars but is a 2. They are in the middle of a remodel, I stayed in 3 different buildings and every one of them I was woken by construction. They plan to shut it down in 6 months for 2 years and do a massive overhaul. I did not meet a single friendly employee who wanted to be there. The beach is beautiful but has large sharp reef just a few feet out which requires shoes. The sand is great in some areas but rocky in others cigarette butts everywhere, and I stepped on a large nail on beach told mgr they did nothing but offer to throw it away. If you are able to find one available all Loungers are ripped or broken. I had a 6ft palm leaf fall directly next to me and watched multiple coconuts fall around people.I could go on but not enough room. "

"Chair pads worn down and stained. "

"We love this property. Close to everything downtown and very easy to get a taxi anywhere you want to go. Breakfast in the morning is amazing! Rooms are very spacious. Love the pool overlooking the water. Our only complaint is don’t get a room overlooking breakfast area if you don’t like noise. Walls are thin and the blanking of the dishes is a bit much. But the hotel was so nice to change rooms for us. All in all a wonderful place to stay. "

"Great selection of restaurants, some had music. Great hot tub, access to snorkeling, many amenities "

"Our staff including Geraldo was our concierge was very helpful and checked on us everyday scheduled all our dinners and did numerous other items to make our stay more comfortable. Diego scheduled our cabana daily and he and Alejandro brought us drinks from the pool bar. We also had dinner staff Francisco , Archangel , Jose served us dinner at Fish House or Mexican dinners"

"The resort was clean and the staff were excellent, friendly and helpful. The snorkelling was wonderful right off the beachfront. The pool area was large, lovely, and well maintained with an insufficient number of chairs and loungers. Unfortunately, our room shared an interior door with the adjacent room, and several nights were disturbed by loud music and an inconsolable screaming child, issues the staff did attempt to address. The food was tasty and could have offered more variety over our two week stay."

"Hotel staff nothing special. Dining room average. Bartenders ok. Like your a bother to order drinks. "

"Very nice clean pool, clean pathways beautiful views."

"Palace resorts are amazing. Our 4th visit to one. This resort is small but it made our trip that more memorable. The guests and staff were all amazing. Activities were plentiful and we discovered snorkeling a few steps away from your lounge chair.. "