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"The hotel is really beautiful, we stayed for 3 nights and arrived 6 hours before check in so they let us leave our luggage there. We cannot praise the staff enough, they were so professional, very attentive and always happy to help. The selection at breakfast was excellent, so you could have something different everyday and we ate in the restaurant on one of the nights, the food was delicious and although slightly high in price, it was totally worth it. We would definitely stay here again."

"Friendly staff but property standard not great "

"The hotel was comfortable and clean. The bar was expensive tho. "

"If i had to round it up into two words it would be Great Value Nothing really bad to say about this hotel its got great facilities with the gym and spa the food was great both the food we got at the bar and the breakfast and all great value would really recommend the food here. As for staff they were all really nice and friendly any isues and they were resolved straight away. The location is unbeatable if you are visiting the NEC and Resorts world definitely the hotel of choice for my party next time we visit the area"

"Great staff and location - highly recommend "

"Busy hotel, noise travels through corridor. We had trouble sleeping."

"I refused to take my shoes off in the room, it was very basic, and it was awful. "

"Excellent"

"Super Staff, friendly, helpful and were interested in why we were staying. Last September I ruptured my Achilles Tendon, this is still causing problems and the young lady on Reception - who also had a problem with a broken arm - was extremely helpful and we had a discussion with regards to how life is very difficult with limbs that are damaged! Lovely room - although the shape led to an odd small window and a large wall that gave the impression a window had been removed! We had a lovely time whilst there, although were unable to use the facilities due to family living close by and important events happening!"