Disney's Maingate West Hotel Guide - Historic Hotels in Disney's Maingate West, Orlando

"The check in line was long but they had many assistants so it went fast. The room was big and had everything you need. The furniture is dated but fine. The shower in our room did not work but 2 maintenance men worked quickly to fix it. The check in at 4 and out at 10 is not great. The main concern I had was my wife left her headphones in the room and we have heard nothing if they found them, didn't find them, there has been no communication except "fill out this lost and found form""

"The a/c worked great and the parking lot was lighted and safe."

"Everything was wonderful "

"Very good place to be with the family."

"Ac didn’t work and shower never got hot, it’s was 77 in our room one day. "

"Perfect place"

"This made the top of my list for the worst experience I’ve ever had at a hotel. We booked an 8 day stay here and we ended up checking out within the first 20 minutes of checking in. We booked a different hotel for the same 8 days and immediately went straight to the new hotel. Westgate did not grant a refund for this even though we only stayed for 20 minutes which I think is petty because they had rooms available and it’s not like we took business away. Anyways, here is why we left…. 1. The room was FILTHY. The carpet was musty and smelled of dogs / urine. The sheets had stains on them and my wife said they smelled like an odorous man. 2. There is a jacuzzi in the middle of the room and there is a floor to ceiling window that leads to an outdoor patio. So, essentially, you’re bathing in public, truly bizzare. Now, there is a shower in an 2 x 3 room, however, it appears to be designed for dwarfs. 3. The staff were incredibly rude. We stated our misgivings with the room. They told me “well, we can look into giving you a different room on Monday”. We checked in on a Saturday so that was unacceptable. Then I mentioned the dirty sheets, she then sent someone who didn’t speak English to our room 10 minutes later with a grocery bag of “fresh” sheets for us to put on. No, they did not offer to replace the sheets, yet, give us a grocery bag with new sheets and have us do it after a 13 hour drive. I am not sure how this hotel is rated what it is. I learned my lesson. AVOID!"