El Fraile Hotels

"The hotel is very well located, right on the promenade, but also in a noisy area. There's a pub right next door with live music until late. There are plenty of sunbeds, nicely placed, not only by the pools but also in the cascading areas. The room is pleasant, but the bathrooms could use some updating, especially the shower cabins, as they leak. Breakfast and dinner are varied, with something for everyone."

"Great location "

"The stuff here are super amazing. I got a surprise bottle of champagne for my birthday in my room. Super helpful. Rooms are huge and clean. 10/10 "

"Lovely hotel, good facilities. Without exception, all members of staff were outstanding. Pool areas are lovely and well maintained. Only let down was the room - we had a silver room on the 16th floor. Very loud with small children - we realise it’s not an adults only hotel, however separating couples and families with small children shouldn’t be that hard surely? Given the size of the hotel and amount of rooms. "

"Hotel was clean and well kept.The staff and the food leave a lot to be desired,my friend ended up with a upset stomach after eating pasta one lunch time."

"Clean roof, helpful staff "

"The resort is beautiful. All the staff were excellent and so friendly they couldn't do enough to make your stay comfortable. "

"There were a collection of things that made our stay less than disappointing. Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest. Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable. Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served. Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on. Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running. Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets. Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options. The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath. "

"Lovely hotel experience, very premium experience in a nice location. The breakfast was well worth it and the pool area had plenty of seating (though I'd still recommend going early to get seats). The spa was also very worth the price. My main concern is that the Preferred Club breakfast was not worth the extra cost. The breakfast in the main area was better than the a la carte option. Though the nice part of the preferred club was the separate cabanas and afternoon snacks/booze. I would stay here again, staff made everything possible to give us a good experience. Letting us stay extra hours because of our flight being later in day"