Cozumel Hotel Guide - El Mirador hotels in Cozumel, Mexico.

"Amazing staff, clean rooms Very accommodating to your needs "

"Yes the staff was excellent. "

"Let’s start with the room service. We had to ask for towels at least 4 times during our 1 week stay. Towels were old, raggedy and literally falling apart. They didn’t stock our mini feodge daily and our amenities were never restocked (aside from the shampoo and body wash). Anytime we had a question we had to go to the client service center and they tried to sell us a timeshare EVERY TIME. In order or have dinner at one of the restaurants, other than the buffet, you had to make reservations at most 72 hours in advance, in person at the service center. You couldn’t just call or make them for the entire stay (which in our case was only 1 week). Food and drinks were mostly bad. I got food poisoning the 2nd night there. So did 2 other people in my party. The pharmacy at the resort charged 9 times more than the normal cost for medication. The same meds I bought in the resort for $500 mxps I bought for $60 mxps outside the resort. All pools closed at 8 pm and the towel and activities center closed 6pm. We witnessed a lot of clients complaining, on a daily basis, for the same and other reasons. During our stay, there was a child accident at the children’s pool that did not have a life guard on duty and staff escalated the situation by fighting with one of the child’s family members. Further there was not first aid administered by the resort. Two tourists rendered aid to the child. On a positive note, most of the staff and servers were friendly and polite. "

"This was our first visit to Cozumel Hotel & Resort. The staff were all very friendly and helpful. The food is so-so. They had a beach BarBQ one day by the ocean and that was very good. The beach is clean but small. Easy access to the ocean for snorkeling. Overall we enjoyed our vacation. "

"Clean friendly enough choices in foods and restaurants. Always helpful in all situations "

"We just returned from a weeklong trip to Xcaret Arte. What a beautiful resort! We had the basic Garden Suite and the room was gorgeous! The food was the best we have ever had at an all-inclusive resort. The staff at the resort is very friendly and they go out of their way to make your stay special. The free transportation and entrance to the various Xcaret parks was the cherry on top. We highly recommend this resort. I can’t wait to return!"

"This hotel is all inclusive amazing good amenities it’s a beautiful place you will love it we came for my cousins 60 th b day of youte booking check prices everyday our booking was 1400 for 2 per day then ok the day of checking the rate droped to 930 for 2 but it was amazing "

"The beach was absolutely amazing. The rooms were fine , not luxury-level, but comfortable and certainly not the worst we’ve experienced. The overall layout of the resort is wonderful, and the property itself is beautiful and very well maintained. Unfortunately, the biggest disappointment was the food. Most of it was served at room temperature and lacked flavor. We made a reservation at the Italian restaurant one evening, hoping for something better, but it fell short. I ordered the ravioli, and when my plate arrived, there were only two regular-sized ravioli, not large portions, just standard size,which was surprising and underwhelming. "

"We had an ocean view room. The room was beautiful and well equipped. The staff are exemplary, very attentive and kind. Having the 24/7 snack bar was appreciated as well as the coffee bar (with pastries and ice cream). The nightly entertainment was outstanding. Cons: For an adult only large resort, there should be more than one bar (and it closes at 11:00). The gym was filthy and machines were old and rusty. Towels weren’t replenished as needed. The food is mediocre at best but you should be able to find something you like. Lastly, there is NO beachfront. The sargasso is overwhelming and very stinky. If you want beach, you must walk away from the resort to public access. "