View from property

Reviews of Fortuna Hotel

3 out of 5
Fortuna Hotel
350 Birch Rd, Fort Lauderdale, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1005 reviews" "
Rating 8 - Good. 316 out of 1005 reviews" "
Rating 6 - Okay. 110 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walk to the beach. Front desk super nice nice safe place to stay
Stayed 2 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 28 Apr 2024
Dear Craig, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the convenient location of our hotel, especially its proximity to the beach. It's wonderful to know that our front desk team made a positive impression on you with their friendliness and helpfulness. Providing a safe and welcoming environment for our guests is always our top priority, and we're delighted that you felt comfortable during your stay. Your 5-star rating and kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!Sincerely,

8/10 Good

Nakis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to the beach. Rooms are a bit small but expected for the price. Room right beside pool which was refreshing. If you want a place close to the beach and want affordable pricing, this is a good spot
Stayed 4 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 25 Apr 2024
Dear Nakis,On behalf of our entire team, we want to extend a warm and heartfelt thank you for choosing our hotel as your home base during your time by the sea.Your kind words truly mean the world to us. While our rooms may be on the cozy side, we're glad to hear that they met your expectations, especially considering the unbeatable price. Your understanding and appreciation of our affordable pricing are greatly appreciated and we are so thrilled that you enjoyed the convenience of our location, just a stone's throw away from the beach. And how wonderful that your room was right beside the pool—what a refreshing way to start or end your day!As you plan your future visits, we encourage you to consider exploring our larger room types. These spacious accommodations may better suit your needs and provide you with even more comfort and convenience during your stay. We want to ensure that your next visit with us exceeds your expectations in every way possible.Thank you for highlighting our hotel as a great spot for those seeking affordability without sacrificing proximity to the beach. Your satisfaction is our top priority, and we're grateful for your feedback and patronage.Should you decide to return, it would be our pleasure to welcome you back and help create more wonderful memories by the beach. Sincerely,

10/10 Excellent

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quaint beach style motel with nice rooms and a private pool. Front desk staff was incredibly kind and accommodating. Room was clean and perfect for what we needed for a reasonable price, and a 5 minute walk to the beach and shopping! Definitely consider this property if you’re looking for a no fuss, reasonably priced stay near the water.
Stayed 3 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 25 Apr 2024
Dear Savannah, we wanted to take a moment to express our sincere gratitude for selecting our Fortuna Hotel and for sharing your delightful experience with us.At our cozy beach-style hotel , we strive to create a haven where every guest feels welcomed and cared for. It brings us immense joy to hear that you found our rooms to be comfortable and clean, and that our private pool added an extra touch of relaxation to your stay.Our team at the front desk takes great pride in ensuring that your needs are not only met but exceeded. We're thrilled to hear that their kindness and accommodation left a lasting impression on you, and let's not forget our unbeatable location! Just a 5-minute stroll from the beach and shopping, we're perfectly situated for those seeking a convenient and fuss-free seaside escape.Your glowing review serves as a reminder of why we love what we do. It was truly a pleasure to have you as our guest, and we can't wait to welcome you back for another memorable stay by the water.Thank you once again for choosing us and for sharing your wonderful experience.Sincerely,

4/10 Poor

yasmin

Stayed 1 night in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 23 Apr 2024
Dear Yasmin, We sincerely apologize that the Basic King room did not meet your expectations during your recent stay. While it is our most economical option, we understand that it may be on the smaller side compared to our other room types. We hope you'll consider giving us another chance to exceed your expectations by trying one of our larger room options on your next visit. We're committed to ensuring your comfort and satisfaction.Sincerely,

10/10 Excellent

Miodrag

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here for a mini vacation and it was great. Rooms are adorable and the staff is great. We walked 2 mins to beach and all the restaurants are one block away.
Stayed 2 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 22 Apr 2024
Dear Miodrag,Wow! Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 stars! We're absolutely thrilled to hear that your first stay at the Fortuna Hotel for your mini vacation was such a wonderful experience and it is so great to know that you found our rooms adorable and that our staff contributed to making your stay great. Providing excellent service and a welcoming atmosphere is always our top priority, so it's incredibly rewarding to receive such positive feedback from valued guests like yourself.We're glad to hear that our convenient location near the beach and within walking distance to restaurants added to the enjoyment of your stay. Your satisfaction means the world to us, and we're grateful for your kind words and recommendation.Thank you once again for choosing Elita Hotel for your getaway, and we can't wait to welcome you back for another amazing stay in the future!Sincerely,

8/10 Good

Suzy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ilona and Nicole were super! Friendly, attentive and just all around great hosts. The property is a bit older than I expected and than it shows in the photos, but the staff, location and the perfect weather we had - made this a great stay-cation!!
Stayed 2 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 11 Apr 2024
Dear Suzy and friends, We wanted to take a moment to express our sincere appreciation for choosing to stay at our Fortuna Hotel during Tortuga Festival and for taking the time to share your feedback.We are so delighted to hear that you and your friends had a wonderful experience during your stay with us. It brings us great joy to know that our staff, particularly Nicole and myself, made such a positive impression on you. We loved meeting you and your friends you made our day, just listening to you and your friends having a great time at the 3 day Tortuga Festival. While we understand that the property may have appeared a bit older than anticipated from the photos, we are pleased that this did not detract from your overall enjoyment of your stay. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to continuously improve our facilities and services.We are glad you were able to enjoy our convenient location and the perfect weather during your stay, turning it into a memorable stay-cation experience. Your satisfaction is our top priority, and we are thrilled to have been able to contribute to a great getaway for you.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back to Fortuna Hotel in the near future.Sincerely,

10/10 Excellent

E Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to many amenities. The pools were great, using the beach towels and chairs was perfect! Will definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 9 Apr 2024
Dear Elizabeth,We wanted to extend my heartfelt gratitude for your recent stay at our Fortuna Hotel. It was an absolute pleasure to have you with us.Your kind feedback and the wonderful 5 out of 5 star rating you bestowed upon us truly made our day! We strive to provide all our guests with exceptional experiences, and knowing that we succeeded in making your stay memorable is incredibly rewarding for us.Your appreciation motivates us to continue delivering the highest standards of service and hospitality. Please know that the feedback is invaluable to us, as it helps us understand what we're doing right and how we can further improve to exceed expectations.We genuinely hope to have the opportunity to welcome you back to Fortuna Hotel in the near future. Thank you once again for choosing Fortuna Hotel. Sincerely,

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like giving 5 stars to each category minimizes the ratings but there was not one thing not excellent about any of my stay! Absolutely adorable small hotel in a great location. Beach is not even a 3 minute walk, grounds and pools were immaculate and beautiful. Staff was outstanding- kind and helpful and beautiful smiles!!! Towels. Chairs....everything we needed for our girls trip. I cannot wait to come back!!! Love this gem!
Stayed 4 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 14 Apr 2024
Dear Mary,"Wow! Thank you so much for your incredibly kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed every aspect of your stay with us. It's wonderful to know that our location, facilities, and the service provided by our staff exceeded your expectations. We strive to create memorable experiences for all our guests, and it's heartwarming to hear that we succeeded in making your girls' trip a fantastic one. We can't wait to welcome you back to our little gem by the beach! Your appreciation means the world to us. Until next time!"Sincerely,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy...like the motel vibe
Stayed 2 nights in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 7 Apr 2024
Dear Nancy ,we are absolutely thrilled to receive your glowing feedback and a perfect score of 5 out of 5 stars! Thank you ever so much for taking the time to share your experience with us.Your words, "Very cozy...like the motel vibe," truly resonate with us, as creating a warm and inviting atmosphere is at the heart of what we aim to achieve. It brings us immense joy to hear that you found our establishment to be cozy, evoking that comforting "motel vibe" that we strive to maintain.Your appreciation means the world to us, and we're delighted that you found our ambiance to your liking. We take great pride in offering a comfortable and homely environment for our guests to relax and unwind in.It was an absolute pleasure hosting you, and we hope to welcome you back for another cozy experience in the near future!Sincerely,

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. More friendly and attentive than the big hotels!
Stayed 3 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 5 Apr 2024
Dear Stephen, Thank you for taking the time to share your feedback with us! We are absolutely thrilled to hear that you had an exceptional experience during your stay at the Fortuna Hotel .Your generous praise regarding our staff's friendliness and attentiveness truly warms our hearts. At the Fortuna Hotel , we believe that genuine hospitality is the cornerstone of a memorable stay, and it's our dedicated team members who bring this philosophy to life each day. Knowing that their efforts have left such a positive impression on you fills us with pride and gratitude.We understand that in the hospitality world, it's the little touches and personal connections that truly make a difference. We pride ourselves on providing a more intimate and personalized experience compared to larger establishments, and it's wonderful to hear that you felt the warmth and sincerity of our team throughout your time with us.Should your travels bring you back to the Fort lauderdale Beach area ], it would be our utmost pleasure to welcome you once again and ensure that your next stay is just as fantastic as the last.Sincerely,

2/10 Terrible

anthony

Liked: Cleanliness, staff & service
They hat No hot water
Stayed 1 night in Apr 2024
Response from Ilona, Sales and Guest Relations Manager on 4 Apr 2024
Dear Anthony, we wanted to take a moment to express our sincere gratitude for choosing to stay with us at the Fortuna hotel and for sharing your feedback regarding your recent experience.Your feedback is incredibly important to us, as it allows us to address any concerns and continually improve our services. We were disheartened to learn about the hot water issue you encountered during your check out , and we want to extend our sincerest apologies for any inconvenience this may have caused.We take all reports of issues very seriously, and upon receiving your feedback, our team promptly investigated the matter. Regrettably, we were unable to identify any issues with the hot water supply in the room you occupied during your stay. However, had we been made aware of the issue at the time, we would have been more than happy to take immediate action to resolve it and even offered you a room change We understand the importance of ensuring our guests' comfort and satisfaction, and we regret that we were not given the opportunity to address the problem promptly. We are committed to going above and beyond to ensure that our guests' needs are met.In the future, should you encounter any issues or concerns during your stay, we kindly ask that you please inform our staff immediately. We hope to have the opportunity to welcome you back in the future for a flawless stay experience.Sincerely,

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to the beach Staff was very good Heated pool didn’t feel like it was
Stayed 3 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 2 Apr 2024
Dear Thomas, Thank you for choosing to stay with us and for taking the time to provide your valuable feedback. Your insights are truly appreciated as they allow us to continually improve and enhance the experiences of our guests.We are so delighted to hear that you enjoyed our proximity to the beach and that our dedicated staff left a positive impression on you. Providing exceptional service and ensuring our guests feel welcomed and well-cared for is our top priority, and it brings us great joy to know that we succeeded in this regard during your stay and regarding your feedback about the heated pool, we apologize for any inconvenience or disappointment you may have experienced. It's important to note that while our pool is heated, there are certain limitations, particularly when outdoor temperatures run high. In such instances, it can be challenging to maintain the pool temperature above a certain threshold. We strive to maintain a comfortable and enjoyable environment for all our guests, and we regret that the pool temperature did not meet your expectations on this occasion.Your feedback regarding the pool temperature serves as a valuable point of consideration for us, and we will certainly look into ways to improve and ensure that our guests have a consistently enjoyable experience, regardless of external factors.We truly value your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and comfortable stay.Sincerely,

8/10 Good

Simina, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 4 with 2 boys ages 12 & 13. Great location- walking distance to the beach and they had beach towels and chairs and umbrellas to check out for free. It was very clean and was spacious (king bed in main room and 2 queens in other room). The kitchen is tiny but perfect for the short time we stayed. This unit was actually 2 units combined so there were 2 bathrooms- although you couldn’t use one of the showers because the curtain didn’t stay down and water went everywhere. One negative was the noise level… the AC units are VERY noisy and I could hear them through ear plugs… so if you travel during the very warm months, be prepared for noisy AC. Also you can hear people when passing by your unit - it’s pretty loud. Ear plugs help. Otherwise it has its own pool, outdoor shower, pool toys, the other people staying there were very nice - not the crazy spring break crowd we expected. Staff was fantastic and very helpful. We would stay there again!
Stayed 5 nights in Mar 2024
Response from Ilona, Sales and guest Relations Manager on 1 Apr 2024
Dear Simina,Thank you so much for taking the time to share your experience with us. We're delighted to hear that you and your family had a memorable stay at our property.It's wonderful to know that our location near the beach and the amenities we provide, added convenience and enjoyment to your vacation. We're thrilled that you found your accommodation clean, spacious, and well-equipped for your family's needs. During Spring Break and High Season the noise level might go up a little bit and due to our sub tropical weather the ac might run constantly to keep your room on a comfortable temperature but It's so fantastic to hear that our staff left a positive impression on you with their helpfulness and friendliness. We take great pride in providing exceptional service to all our guests, and your kind words are truly appreciated.We would be honored to welcome you and your family back for another wonderful stay. Sincerely,

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older hotel amongst high rise luxury apartments and hotels. If you aren't looking for pristine and fancy, this place is perfect. I hopefully never have to go to Fort Lauderdale again, but if I did, I would purposely seek out this location.
Stayed 3 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 31 Mar 2024
Dear Jennifer,Thank you for sharing your feedback with us following your recent stay at our hotel. While we're disappointed to learn that your experience did not meet your expectations entirely, we sincerely appreciate your insights and perspective.It's wonderful to hear that you found our hotel's unique charm amidst the high-rise luxury apartments and hotels in the area. We understand that our property may not boast the same level of modern luxury as some of the neighboring establishments, but we take pride in our distinct character and the comfort we provide to our guests.If you were to return to Fort Lauderdale mean a great deal to us. Knowing that you would choose to stay with us again speaks volumes about the experience we offer, despite any shortcomings.We want you to know that your feedback is invaluable to us, and we will use it to continue improving and enhancing the guest experience. Should your travels bring you back to Fort Lauderdale in the future, we would be absolutely delighted to welcome you back with open arms.Sincerely,

6/10 Okay

Michele

Travelled with group
Liked: Cleanliness, staff & service
The hotel was fine, A/C had a hard time keeping up and never ever turned off. Bathroom was hot, no A/C. Kitchenette was very nice, Beach Chairs were aweful. Would have been nice if floors were swept quick each morning. They get dirty easily and nothing to clean with.
Stayed 3 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 26 Mar 2024
Dear Michele, on behalf of our entire team, we want to extend our sincerest gratitude for choosing us as your home away from home and for sharing your feedback with us.Your kind words and insights are truly appreciated, and they serve as a constant source of inspiration for us to continue providing exceptional service to all our guests.We're delighted to hear that you enjoyed your stay due to the high temperatures characteristic of our tropical climate , unfortunately the AC will continue to run to maintain a cool and refreshing atmosphere throughout your room, and to accommodate our guests who wish to have a quick sweep to remove sand for their stay we advise you for the next time to inform the Front Desk since we understand that little details can make a big difference in your overall experience, and we're always here to ensure that your stay with us is as comfortable and enjoyable as possible.We look forward to have you as a returning guest. Sincerely,

6/10 Okay

Glenn

Liked: Staff & service
efficient but loud
Stayed 2 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 25 Mar 2024
Dear Glenn, We hope this message finds you well and that you had a pleasant journey back home following your recent stay with us. We would like to extend our heartfelt gratitude for choosing to stay at the Fortuna hotel during your visit and we trust that your time with us was enjoyable, and we sincerely hope that you found our accommodations and services to your liking. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to have hosted you.At the same time, we want to extend our sincere appreciation for your understanding regarding any noise disturbances that may have occurred during your stay. As you may be aware, certain periods, such as spring break, can bring about an increase in activity and noise levels in the surrounding area. While we strive to maintain a peaceful environment for all our guests, there are times when external factors beyond our control may contribute to a livelier atmosphere.Your understanding and patience during such times are truly appreciated, and we thank you for your cooperation. Should you plan to visit us again in the future, please do not hesitate to reach out to us directly, and we will do our utmost to ensure that your next stay is as comfortable and enjoyable as possible.Sincerely,

10/10 Excellent

Kristie L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this property, just a block or 2 from the beach. It was quiet, even with some of the spring break kids, they were respectable and we had fun talking with them. The beach towels, chairs and umbrellas were an awesome perk to take to the beach. This trip was 2 couples taking a long weekend getaway. The only improvement I would recommend is larger trash cans in the room.
Stayed 4 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 22 Mar 2024
Dear Kristie,Thank you so much for choosing our property for your recent getaway! We're thrilled to hear that you had a wonderful time and enjoyed our convenient location just a block or two from the beach. It's fantastic to know that despite the spring break crowd, the atmosphere remained peaceful and enjoyable, and that you had positive interactions with other guests.We're glad you found our beach amenities to be useful; providing beach towels, chairs, and umbrellas is our pleasure, and we're delighted they enhanced your beach experience and your feedback regarding larger trash cans in the room is greatly appreciated. We're always looking for ways to improve our guests' experience, and your suggestion will certainly be taken into consideration.Once again, thank you for staying with us. We hope to have the pleasure of welcoming you back for another memorable getaway in the near future!Sincerely,

10/10 Excellent

Catharine

Stayed 6 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 19 Mar 2024
Dear Catharine, We extend our sincerest gratitude for taking the time to share your wonderful review and awarding us a flawless 5 out of 5 score! Your feedback means the world to us and serves as a testament to our commitment to providing exceptional service. It fills us with immense joy to learn that your experience with us surpassed your expectations. Your satisfaction is what drives us, and we're thrilled to have left such a positive impression on you. Rest assured, we'll continue to strive for excellence in all aspects of our service to ensure that every visit is as remarkable as the last. We eagerly await the opportunity to welcome you back for another memorable experience soon!Sincerely,

6/10 Okay

JaNaye

Liked: Cleanliness, staff & service
The room was clean. The pool was clean. I was frustrated that the internet wasn't consistent and I wasn't able to work when I was planning to be able to work. And the television kept freezing during shows. But overall it was a decent place for the price and provided you didn't need Wi-Fi or want to watch TV it was great.
Stayed 2 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 17 Mar 2024
Dear Janaye,Thank you so much for choosing to stay with us and for taking the time to share your feedback.We're grateful for your kind words regarding the cleanliness of our rooms and pool. Providing a clean and comfortable environment for our guests is a top priority, and we're glad to hear that we met your expectations in this regard.We sincerely apologize for the inconvenience you experienced with the inconsistent internet connection and the television issues. We understand how frustrating this must have been, especially when you were planning to work during your stay. Your feedback is invaluable to us, and we will address these issues promptly to ensure a smoother experience for our future guests.In the meantime, we want to express our gratitude for your understanding and patience. We're glad to hear that overall, you found our hotel to be a decent place for the price.For your future stays, please do not hesitate to let us know about any concerns or preferences you may have, especially regarding the Wi-Fi. We are more than happy to assist and can even provide alternative solutions, such as accessing Wi-Fi at our sister company, to ensure you can work uninterrupted.We hope to have the pleasure of welcoming you back and providing you with an even better experience in the future.Sincerely,

8/10 Good

Brooke

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice area and clean facilities. Make sure to request cleaning services because they do not do it without request. Clean towels every morning, and great pool area. Very close to the beach and overall great stay.
Stayed 7 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 17 Mar 2024
Dear Brooke, Thank you so much for choosing to stay with us at the Fortuna Hotel , and for sharing your experience with us.We're delighted to hear that you enjoyed our hotel's location and found the facilities to be clean and well-maintained. Providing a comfortable and clean environment for our guests is one of our top priorities, and we're thrilled that this aspect of your stay met your expectations.It's so wonderful to hear that you enjoyed our pool area and that you found our hotel to be conveniently located close to the beach. We strive to provide our guests with the perfect setting to relax and enjoy their surroundings, and we're glad that you were able to do just that.Thank you again for your positive rating and for choosing our hotel. We hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,

8/10 Good

Rachel

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This hotel was older and not the most updated but was walking distance to the beach and restaurants and that is what we wanted for the night.
Stayed 1 night in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 17 Mar 2024
Dear Rachel,thank you so much for choosing to stay with us at the Fortuna Hotel , and for taking the time to share your feedback.We're thrilled to hear that our hotel's location suited your needs perfectly, offering convenient access to the beach and nearby restaurants. Providing our guests with a prime location to enjoy their surroundings is something we take great pride in.While we understand that our hotel may not be the newest or most updated, we're glad to hear that it still met your expectations for a comfortable stay. Your feedback is invaluable to us as we continually strive to improve and enhance our guests' experiences.We sincerely appreciate your rating and your kind words and we hope to have the opportunity to welcome you back soon! Sincerely,

6/10 Okay

Simon

Liked: Cleanliness
Pool was right outside my door
Stayed 3 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 15 Mar 2024
Dear Simon, Thank you for choosing to stay with us and for taking the time to provide feedback about your recent experience. Your input is incredibly valuable to us as we strive to continuously improve our services and we're delighted to hear that you appreciated the convenience of having the pool right outside your door. It's always wonderful to know when our amenities enhance our guests' stay.While we're pleased that you enjoyed this aspect of your visit, we also noticed that your overall rating was 3 out of 5 stars. We understand that there may have been other areas where we could have improved, and we apologize if we fell short of your expectations.The feedback motivates us to work even harder to ensure that every aspect of your stay is exceptional. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience from start to finish.Thank you once again for choosing to stay with us. Sincerely,

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nicely located to the beach and easy to get to.
Stayed 1 night in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 15 Mar 2024
Dear Gary, Thank you for taking the time to share your feedback with us regarding your recent stay at our establishment. We genuinely appreciate your input as it helps us to continuously improve and enhance our services and we're delighted to hear that you found our location convenient and enjoyed the proximity to the beach. Ensuring our guests have easy access to such amenities is a priority for us.However, we also noticed that your overall rating was 2 out of 5. We understand that there may have been aspects of your stay that didn't meet your expectations, and we sincerely apologize for any shortcomings you experienced.Please know that your feedback is invaluable to us, and we will be taking proactive steps to address any areas of concern to ensure that future guests have a more enjoyable experience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that exceeds your expectations.Sincerely,

10/10 Excellent

Zac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here for spring break staff was awesome and accommodating
Stayed 4 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 15 Mar 2024
Dear Zac, Thank you so much for choosing to stay with us during your Spring Break getaway. We truly appreciate your decision to spend your vacation with us and for taking the time to share your feedback.We are thrilled to hear that you had a fantastic experience with us and that our staff was able to make your stay enjoyable and accommodating. Providing exceptional service to our guests is our top priority, and it brings us great joy to know that we succeeded in exceeding your expectations.Your glowing review and perfect score of 5 out of 5 mean the world to us. It's wonderful to know that you found your stay with us to be exceptional, and we are delighted to have contributed to your memorable Spring Break experience.We hope to have the pleasure of welcoming you back for another amazing stay in the future. Thank you once again for your kind words and for choosing to stay with us. We look forward to your next visit! Sincerely,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The property is located a short walk from the beach, restaurants & public transportation.
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 12 Mar 2024
Dear James. We are thrilled to receive your outstanding feedback! Thank you for rating us 5 out of 5 stars.It's wonderful to hear that you found our staff friendly and accommodating. We take great pride in providing excellent service to our guests, and your kind words are truly appreciated.Moreover, we're delighted that you enjoyed our prime location, just a short stroll away from the beach, restaurants, and public transportation. We strive to offer convenience and accessibility to enhance your overall experience with us.Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future. Thank you once again for choosing our property.Sincerely,

6/10 Okay

Mehri

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ilona, Sales and Guest Relations Manager on 5 Mar 2024
Dear Mehri, We were absolutely thrilled to receive your 3-star review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly mean the world to us and serve as a testament to the hard work and dedication of our entire team. We are delighted to hear that you thoroughly enjoyed your stay with us.We strive to provide exceptional service and memorable experiences for all our guests, and it's incredibly rewarding to know that we succeeded in doing so during your visit. However we hope you will give us another chance in the near future so we can make show you that we can make it a 5-star. Sincerely,

8/10 Good

cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó el lugar, buen ambiente y muy conveniente para caminar a la playa me encantó que te prestan sombrillas y sillas para la playa lo único malo fue que no tienen baños fuera de tu cuarto si llegas antes o ocupas utilizar el baño e antes que esté listo tu cuarto no ahí donde ir, pero fuera de eso el servicio estuvo genial I would recommended
Stayed 3 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 3 Mar 2024
Dear Cesar, We sincerely appreciate your kind words and for sharing your experience with us. We are pleased to hear that you enjoyed your stay at our hotel and found our atmosphere pleasant and convenient for accessing the beach. We take pride in providing amenities such as beach umbrellas and chairs, and we're glad you enjoyed this service.We deeply regret the inconvenience you experienced regarding the lack of bathrooms outside of the rooms. Your satisfaction is our priority, and we strive to deliver exceptional service at all times.We are delighted to hear that, despite this inconvenience, your overall experience was positive and that you would consider recommending us to other travelers. It would be an honor to welcome you back in the future and ensure that you have an even more enjoyable experience on your next visit.Thank you once again for choosing our hotel. We look forward to the pleasure of welcoming you back soon.Sincerely,

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service
It was great it was so close to the beach ,shops and restaurants.It was clean, but needs some upgrades. For the price, it was a good place. Front desk staff was great. I would stay there again
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 3 Mar 2024
Dear Tina, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our convenient location near the beach, shops, and restaurants. Your satisfaction with our cleanliness and the service provided by our front desk staff is greatly appreciated and we take your feedback regarding upgrades seriously, as we are continuously striving to enhance the guest experience. Rest assured, your comments will be shared with our management team for consideration in our ongoing improvement efforts.It would be our pleasure to welcome you back for another enjoyable experience.Sincerely,

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service
Stayed here for three days, and really happy about that choice. The staff is welcoming and nice, the room is clean. Great location, a few steps to the beach and good place to eat. Recommended👍
Stayed 3 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 1 Mar 2024
Dear Alexander , Thank you so much for choosing to stay with us and for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that you had an amazing experience during your three-day stay, and it brings us immense joy to know that you found our staff welcoming and nice. Providing exceptional service with a smile is what we strive for, and we're delighted that it made a positive impact on your stay.We're also delighted to hear that you found your room to be clean and comfortable. Ensuring a pristine and cozy environment for our guests is of the utmost importance to us, and we're glad we hit the mark with you.We are glad you enjoyed our prime location near the beach and great dining spots is indeed one of our hotel's highlights, and we're are so thrilled that you were able to take advantage of it. Your recommendation means the world to us!Thank you once again for choosing to stay with us, and we can't wait to welcome you back for another fantastic experience whenever your travels bring you our way!Sincerely,

8/10 Good

Samuel

Stayed 1 night in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 21 Mar 2024
Dear Samual, thank you for choosing to stay with us and for taking the time to provide your feedback. We are truly grateful for your review, even though it was a 4 out of 5 stars rating.Your feedback is incredibly important to us as it helps us continuously improve and enhance the experience for our guests. While we are pleased to hear that you enjoyed your stay overall, we also acknowledge that there may have been areas where we fell short of your expectations.Please know that your comments have been shared with our team, and we will be taking proactive steps to address any areas of concern to ensure that future guests have an even better experience.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service and accommodations that you deserve. Thank you again for your valuable feedback, and we look forward to the possibility of serving you again soon.Sincerely,

2/10 Terrible

amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 1 Mar 2024
Dear Amanda,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your comments are deeply appreciated as they provide us with valuable insights into areas where we can improve.We want to extend our sincerest apologies for not meeting your expectations during your time with us. It saddens us to learn that your experience fell short of what we strive to deliver to all our guests. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar experiences in the future.Our utmost priority is to ensure that each guest feels welcomed, comfortable, and satisfied with their stay. We regret that we did not achieve this with you.If you are willing to give us another chance, please do not hesitate to reach out to us directly, and we will do everything possible to ensure your next stay with us is exceptional.Sincerely,

2/10 Terrible

Yoram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad experience at this Fortuna Hotel in Fort Lauderdale I booked a Room and when I Arrived in the hotel at 3PM they told me to come back at 4PM and when I came back they told me the the room is not available and I had to wait for another hour The room had a small 2 Beds and not by standard s The shower was likings and without any water pressure The hotel was very noisy with many spring breakers and I couldn’t sleep so I left at 1AM since it was not anyone at the lobby to talk to Poor customer service
Stayed 1 night in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 1 Mar 2024
Dear Yoram, thank you for taking the time to share your feedback regarding your recent stay at Fortuna Hotel in Fort Lauderdale. We sincerely apologize for the inconveniences you experienced during your time with us.Your comments are extremely important to us as they help us identify areas for improvement and ensure that every guest has a pleasant stay. We regret that your arrival experience did not meet your expectations, and we apologize for the delay in providing you with your room. However your reservation was made under a different name and we had to verify first that you were allowed to check in by the person that made your reservation. This might be time consuming but also necessary by the policy of the hotel. We apologize for the issues you had and the noise disturbances from other guests, particularly during the spring break period. We try to address these issues to enhance the overall guest experience.We regret we did not meet your expectations in this regard but we would be delighted to welcome you back and ensure that your next stay with us is truly exceptional.Sincerely,

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quaint hotel. Nice and clean and friendly staff.
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 1 Mar 2024
Dear Jerry,thank you immensely for choosing to stay at our hotel and for taking the time to share your exceptional feedback! We are absolutely thrilled to hear that your experience with us surpassed your expectations and that you rated us a perfect 5 out of 5 stars.Your glowing review fills us with gratitude and pride as we strive tirelessly to ensure every guest feels welcomed, valued, and comfortable throughout their stay. Knowing that we have achieved this with you brings us immense joy.At our hotel, we prioritize providing top-notch service, maintaining immaculate facilities, and offering memorable experiences. Your positive feedback reaffirms that our efforts are making a difference and resonating with our guests.It would be our greatest pleasure to welcome you back for another outstanding stay whenever your travels bring you our way.Sincerely,

6/10 Okay

Lisa

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location was excellent. The room had a kitchenette with no plates, not enough utensils for the three of us, no toaster and one spatula. There were burn holes in the couch. The kitchen appears new but the bathroom hasn't been renovated in decades. The windows were locked shut and no fan for the shower so it became so humid. I do not regret staying here but I will try another place nearby next time.
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 27 Feb 2024
Dear Lisa, Thank you for sharing your feedback with us following your recent stay. We genuinely appreciate your insights as they provide valuable guidance for us to enhance our guests' experiences.We are pleased to hear that you found our location excellent and regret any inconvenience you experienced with the amenities in your room. Please accept our sincerest apologies for any shortcomings you encountered during your stay, including the lack of kitchen utensils and the condition of the couch are duly noted and we will address these issues promptly to ensure a more comfortable stay for our future guests.We understand your decision to explore other accommodations nearby for your next visit, so please take a look at our sister company next door to have the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations. The feedback is invaluable to us as we continually strive to enhance our guests' satisfaction.Sincerely,

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little place. Nothing fancy but fit the bill for a one night stay. Very close to the beach and restaurants. Room and pool area clean and tidy. Good little place for those in a budget
Stayed 1 night in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 27 Feb 2024
Dear Kate, Thank you for taking the time to share your feedback with us. We greatly appreciate your review and are delighted to hear that you found our place to be cute and suitable for your one-night stay.We're pleased that our convenient location near the beach and restaurants met your needs, and that you found our room and pool area clean and tidy. Providing a comfortable and welcoming environment for our guests is our priority, and we're glad to hear that we succeeded in doing so during your visit.Your kind words about our establishment being a good option for those on a budget mean a lot to us. We strive to offer a value-packed experience to all our guests, regardless of their budget, and we're glad to hear that you found our accommodations to be fitting for your needs.We hope to have the pleasure of welcoming you back in the future, whether it's for another short stay or a longer one. Thank you once again for choosing to stay with us and for your thoughtful review.Sincerely,

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the beach, shopping and restaurants , 1 block. The outside of hotel seems old and run down, but inside the rooms seem updated and nice. Would stay there again
Stayed 1 night in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 27 Feb 2024
Dear Sally, thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location, being just a block away from the beach, shopping, and restaurants. It's fantastic to know that you found our rooms to be updated and nice, contributing to a comfortable stay.Your rating of 4 out of 5 stars is greatly appreciated, and we're grateful for your positive comments. We strive to provide an exceptional experience for all our guests, and your feedback helps us to continue improving.We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Sincerely,

10/10 Excellent

MARGARET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. We will be back. the Fortuna had all we needed and the vibe was so perfect. Thanks for holding our luggage, beach chairs and towels.
Stayed 3 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 26 Feb 2024
Dear Margaret, thank you so much for your glowing review and for choosing to stay with us at [Your Hotel Name]! We're thrilled to hear that you loved your stay and that we could meet all your needs during your time here.It's wonderful to know that you found the vibe of The Fortuna so perfect, creating a welcoming and enjoyable atmosphere for our guests is always our top priority. We're delighted that you appreciated our efforts.We understand the importance of convenience while traveling, which is why we're more than happy to assist with holding your luggage and providing beach chairs and towels for your enjoyment. It was our pleasure to enhance your stay in any way we could.We can't wait to welcome you back for another fantastic stay. Sincerely,

8/10 Good

Isbel

Liked: Cleanliness, staff & service, property conditions & facilities
nice location
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 26 Feb 2024
Dear Isbel, thank you for taking the time to share your feedback with us following your recent stay at [our Fortuna Hotel. We greatly appreciate your honest review and are glad to hear that your overall experience was positive.While we strive to provide every guest with a flawless experience, we understand that there may have been aspects of your stay that fell slightly short of perfection but we're thrilled that you found our accommodations to your liking and that you were able to enjoy your time with us. Your satisfaction is our top priority, and we're committed to ensuring that each guest feels comfortable and we'll taken care of during their stay.We hope to have the pleasure of welcoming you back to the Fortuna Hotel the future and exceeding your expectations on your next visit.Sincerely,

10/10 Excellent

lori, Hastings

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfectly located - walking distance to restaurants and shops, car rentals and of course minutes to the ocean!! Very friendly staff, and the room was perfect for our stay. No complaints, and would definitely stay here again in the future.
Stayed 3 nights in Dec 2023
Response from Ilona, Sales and Guest Relations Manager on 25 Feb 2024
Dear Lori,Thank you so much for your glowing feedback! We're absolutely delighted to hear that your stay at our hotel exceeded your expectations and we couldn't agree more about our prime location, it truly is a gem, offering convenient access to plenty dining options, shopping delights, and not to forget the breathtaking ocean just moments away so we're thrilled that you found it to be so convenient.Our team takes great pride in providing warm and welcoming service, so it's wonderful to hear that you found our staff to be friendly. Your kind words truly mean the world to us so it brings us immense joy to learn that your room was perfect for your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we're thrilled to hear that we hit the mark with you.Thank you once again for choosing to stay with us and for taking the time to share your experience. We're incredibly grateful for your 5-star rating and your willingness to return in the future. We can't wait to welcome you back for another memorable stay!Sincerely,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 25 Feb 2024
Dear Jeff, We wanted to take a moment to extend my sincerest gratitude for your recent stay with us and for taking the time to share your wonderful feedback. Your 5-star rating truly brightened our day and serves as a beacon of encouragement for our team.Your kind words about your experience mean the world to us. Knowing that we were able to exceed your expectations fills us with immense pride and reinforces our commitment to delivering exceptional service to each and every guest.Your satisfaction is our top priority, and we are thrilled to hear that we succeeded in creating a memorable and enjoyable experience for you.The feedback fuels our passion for hospitality and motivates us to continue striving for excellence.On behalf of our entire team, thank you once again for choosing to stay with us and for sharing your glowing review. It was an absolute pleasure to have you as our guest, and we sincerely hope to welcome you back for another unforgettable stay in the near future.Sincerely,

2/10 Terrible

Veronika, Oceanside NY

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t the same as picoshown. Standing AC unit on chair blo ing directly at beds!! Small and dingy
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 22 Feb 2024
Dear Veronica, we sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent booking at our hotel. Your feedback is invaluable to us, and we are committed to addressing your concerns to improve our services for all guests.We regret that the room setup did not meet your expectations and that it differed from the images displayed during the booking process. It is always our intention to provide accurate representations of our accommodations to ensure transparency and help guests make informed decisions. We understand the importance of a comfortable and welcoming environment for our guests, and we apologize for any disappointment caused by the discrepancies between the room and the images provided. We hope you will give us another chance in the near future. Sincerely,

6/10 Okay

Lorne

Travelled with partner
Liked: Cleanliness, staff & service
It is an old Motel. The location was good, It was relatively close to the beach and a bit of walk to a wide variety of restaurants and pubs. The street is a little noisy depending on what room you have. It was close to get access to the water taxi and relatively close to the cruise port terminals.
Stayed 2 nights in Jan 2024
Response from Ilona, Sales and Guest Relations Manager on 22 Feb 2024
Dear lorne, thank you for taking the time to provide feedback on your recent stay with us. We truly appreciate your input as it helps us to continually improve our services and enhance the experience for all of our guests.We are delighted to hear that you found our hotel's location to be convenient and well-suited to your needs. Being close to the beach and within walking distance of various restaurants and pubs is certainly a highlight of our establishment, and we're glad you were able to take advantage of these amenities during your stay.We understand that the street noise can be a concern for some guests, and we apologize for any inconvenience this may have caused. We strive to provide a comfortable and peaceful environment for our guests, and we will continue to explore ways to mitigate any disturbances in the future and it's fantastic to hear that you found our proximity to the water taxi and cruise port terminals to be convenient. We aim to offer convenient access to transportation options to ensure that our guests can easily explore the area and embark on their desired adventures.Thank you for providing us with a rating of 3 out of 5. We are committed to using your comments to make enhancements that will positively impact the experiences of future guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Sincerely,

10/10 Excellent

LINDSAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and customer service!
Stayed 2 nights in Jan 2024
Response from Ilona, Sales and Guest Relations Manager on 18 Feb 2024
Dear Lindsay,we are absolutely thrilled to receive your fantastic 5-star rating and to hear that you had an awesome experience with us. Thank you for taking the time to share your feedback!We're delighted that our location and customer service exceeded your expectations. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, so it's incredibly rewarding to know that we hit the mark.Your glowing review serves as a tremendous motivation for our team to continue delivering excellence in hospitality's we truly appreciate your support and recommendation.Thank you once again for choosing to stay with us. We can't wait to welcome you back for another incredible experience!Sincerely,

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service
Loved this Motel. Amazing location to beach, 3 min walk. Lots of parking. Chairs and towels available at the front desk. The room was clean and spacious. My only complaint was how noisy the air conditioner was.
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 18 Feb 2024
Dear Cheryl, thank you for the incredible 5-star review! We're thrilled to hear that you loved your stay at our motel and that our location near the beach was a hit and we are glad you found our parking convenient and also appreciated the availability of chairs and towels at the front desk. It's also wonderful to know that your room met your expectations in terms of cleanliness and space but we apologize for any inconvenience caused by the noisy air conditioner. The feedback is valuable to us, and we'll be sure to address this to ensure a more peaceful stay for our guests in the future.Cheryl, we really hope to have the pleasure of welcoming you back soon for another memorable stay! Thank you for staying ! Sincerely,

6/10 Okay

Elisha

Stayed 4 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 21 Mar 2024
Dear Elisha, Thank you for sharing your feedback with us, although we are disappointed to learn that your experience fell short of your expectations, resulting in a 3 out of 5 stars rating.We sincerely apologize for any inconveniences or shortcomings you encountered during your stay. Your satisfaction is of utmost importance to us, and we deeply regret any aspect of your visit that did not meet our usual standards.Your comments have been carefully noted and shared with our team to address any issues and make necessary improvements to ensure that such incidents are not repeated in the future. We value your input as it allows us to continually enhance our services and offerings.We hope you will consider giving us another opportunity to provide you with the exceptional hospitality and service that we are known for. Thank you again for your feedback, and we hope to have the chance to welcome you back for a much-improved stay.Sincerely,

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 21 Mar 2024
Dear Viktoria, We are absolutely delighted to receive your fantastic review awarding us a perfect 5 out of 5 stars! Your feedback is the greatest reward we could ask for and serves as a source of motivation for our entire team.It brings us immense joy to know that we were able to exceed your expectations and provide you with a memorable experience during your stay with us. Your satisfaction is our ultimate goal, and we are thrilled that we were able to meet and even surpass it.We truly appreciate your recognition of our efforts to ensure your comfort and enjoyment. Thank you for choosing to stay with us and for taking the time to share your positive feedback. It was an absolute pleasure serving you, and we hope to have the opportunity to welcome you back for another exceptional stay in the future.Sincerely,

6/10 Okay

paige

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I called the property before i booked a room because of the tike our flight got in. The lady that was working the night shift said to book for the day our flight got in and to call for an early check in. Thats what i did and was told something else. I used a different site to book a room for an extra night but they still gave away our room. My family was stranded until 5 am when a different hotel booked us a room. Most of the staff was rude and there was no housekeeping.
Response from Ilona, Sales and Guest Relations Manager on 12 Feb 2024
Dear Paige, we sincerely appreciate your recent stay with us and thank you for choosing our property for your accommodation needs. Your feedback is invaluable to us, and we regret to hear about the communication issues you encountered during your check-in process.As you rightly noted, our standard check-in time is at 4:00 PM, and we understand that you had requested an early check-in for 3:00 AM that morning.. It appears there was a miscommunication between our front desk agent and yourself regarding the timing of your arrival. We apologize for any inconvenience this may have caused, but upon learning of the situation, our Front Desk Supervisor promptly reached out to provide assistance and advised you to book the night before to ensure a smooth check-in process for your early arrival. However, our booking engine never received it from your end, resulting in the unavailability of a room upon your early morning arrival. We regret any inconvenience this may have caused you and your family. We are happy that you still came to our hotel and that we got you in as soon as a room was available. Please accept our sincere apologies for any frustration or inconvenience experienced during your stay. We understand the importance of excellent customer service and strive to ensure all our guests feel welcomed and valued.Sincerely,

10/10 Excellent

Hermelinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very accommodating and everything went super well. The only thing is, is those little plug-in smelly things in the room it’s for everyone. The front desk was absolutely amazing very courteous, kind, respectful, and Jennifer the housekeeper was outstanding in her service.
Stayed 7 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 11 Feb 2024
Dear Hermelinda, thank you so much for your glowing feedback and for awarding us a perfect rating! We're thrilled to hear that your experience with us was nothing short of exceptional.It's wonderful to know that our team members went above and beyond to ensure your comfort and satisfaction during your stay. We take great pride in providing accommodating service, and it's heartening to hear that both our front desk staff and Jennifer, our dedicated housekeeper, exceeded your expectations. We'll be sure to pass along your compliments to them!We want all our guests to feel comfortable and at ease during their stay, so your input is invaluable as we strive to continually improve.Once again, thank you for choosing to stay with us and for your kind words. We can't wait to welcome you back for another fantastic experience in the future! Sincerely,

6/10 Okay

Tracy

Liked: Cleanliness
Needs updating
Stayed 2 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 11 Feb 2024
Dear Tracy,We genuinely appreciate you taking the time to share your feedback with us. Your insights are invaluable as they help us improve and better meet the needs of our guests. While we're delighted to hear that you found aspects of your stay enjoyable, we also acknowledge areas where we can enhance your experience.The feedback encourages us to continue striving for excellence and ensures that we maintain our commitment to providing exceptional service. We take your comments seriously and will use them to make necessary improvements to our property and services. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future. Sincerely,

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the beach nice pool
Stayed 3 nights in Feb 2024
Response from Ilona, Sales and Guest Relations Manager on 11 Feb 2024
Dear Daniel,we extend our heartfelt gratitude for your thoughtful feedback and for choosing to stay with us. The kind words about our location near the beach and our pool are truly appreciated.We're delighted to hear that you enjoyed the convenience of our location and the amenities we offer, especially our refreshing pool. Your satisfaction is our priority, and it brings us joy to know that you had a pleasant experience during your stay.We're always striving to enhance our guests' experiences, so if there's anything specific you feel we could improve upon to earn that extra star in the future, please do let us know. Your feedback is invaluable to us as we continue to refine and elevate our services.Once again, thank you for your positive review and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another wonderful stay soon! Sincerely,