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Reviews of Bungalows Castillo Club Lake

2 out of 5
Bungalows Castillo Club Lake
Calle Virgen De Guadalupe S N, Antigua, CN

Reviews

6.2
Rating 10 - Excellent. 3 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 7 out of 29 reviews" "
Rating 2 - Terrible. 3 out of 29 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Colin

Liked: Room comfort
Disliked: Cleanliness
No Room Cleaning For Whole Week... Informed Reception...Still Nothing Stayed in Apt 113...As Far back from All Amenities as you can Get !!!..With no other Guests anywhere near Yet Many Guests were in Apts right beside Pool ??..lovely Complex..Good Wifi...Would Still Come Back...Reception Opens at 1pm..
Stayed 7 nights in Oct 2020

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I had an enjoyable stay here. There are a lot of bungalows so it was like a maze trying to get to and from them! Dated interior and very uncomfortable settee. Nice bathroom, always hot water.
Stayed 7 nights in Sep 2019

10/10 Excellent

ja

Travelled with partner
Liked: Cleanliness, amenities
Great for a short break. Bungalows need some updating but for a short stay fine. Beds awful and need instant attention as does lighting in rooms. Bedroom was like a black hole with 25w bulb.
Stayed 5 nights in Feb 2019

6/10 Okay

Debra

Disliked: Property conditions & facilities, room comfort
Self catering ok, all inclusive absolute NO
Having read very mixed reviews we were unsure what to expect, but for such a bargain price we thought it cant be uninhabitable. The bungalows are situated on a huge complex which is like a maze and quite difficult to negotiate without your handy map. (Only one person on check in desk so be prepared for a wait!) There are pools dotted all around each with there own bar but they are payable, not included in the all inclusive package) the grounds are quite well maintained as are the pool areas. The bungalows are very basic, but theres everything you need in there, the beds however seem to have dementia as there is certainly no memory foam there! The most hard and uncomfortable I've ever ever come across, the sofa bed in the living room is as uncomfy as it looks, it also tips up if you sit on the edge of it! There is only one bar and restaurant on the complex that serves the all inclusive food, the food is terrible, no variety same rubbish every day, the quality is poor and extremely tasteless, its reheated from the previous day and rehashed into to something else, I'm not sure how the food could be so bad, and why the chefs were a chefs hat is beyond me as I'd be embarrassed if I served up such bad food. We ended up eating out more than we did there despite paying for all inclusive, therefore we didnt get a bargain holiday at all. It should not be an all inclusive resort as it's not capable of being one it simply just does ot have the adequate staff or ability to be one.
Stayed 9 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awful, no variety and quality was poor. Bungalows are very tired and in need of refurbishment. Only one Restaurant and bar were open meaning a long walk from the pool to get a drink.
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
pleasant pool area,apartments were like a package holiday accommodation from 1970s very basic .pool bar closed sat.sun. closed 6pm when open.good distance from main resort downhill.supermarket within walking distance downhill.eateries mainly English pub style
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Power in the apartment had been turned off and fridge had leaked over the floor. Apart from that very nice.
Stayed 1 night in May 2018

4/10 Poor

Sam, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
The room was cleaned once during out stay & everything in the room was falling apart. Very disappointing
Stayed 5 nights in Dec 2017
Response from Diego on 21 May 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

toutou, england

Disliked: Staff & service, property conditions & facilities, room comfort
disappointing bungalows
we did not enjoy our holiday cause the bed was not comfortable .the duvet and pillow and curtains were old dingy and awful colours.very noisy early morning staff pushing trolleys between bangallows paths making terrible noises.reception staff not too helpfull .no smiling.not very welcoming.stay away from using reception internet cause they charge 6 euros per hour and it does not work very very slow.so you have to keep puting more money and in order to stay connected and it does not take anywhere.the bungalow was not clean properly.we will not recommend this bungalows to friends or family members.
Stayed 7 nights in Dec 2017

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Useful base. But not very exciting.
Booked for 3 adults. But one bed was a very uncomfy sofa.bungalow was ok. We didn't hang around much. Did a lot of travelling. So not disappointed. Pool ok.
Stayed 7 nights in Nov 2017

2/10 Terrible

Ron, Madrid

Travelled with group
Disliked: Cleanliness, amenities
Un experiencia horrible, llegamos sobre las 3:30 y la habitación aun no estaba lista nos dieron la Llaves y al ingresar no estaban ni las camas hechas, baño sin amenities, y lo peor resulto al ducharse el agua se quedaba estancada en la bañera y a los minutos se inundaba el baño , y el colmo fue que en en inodoro resultó lo mismo, llamamos 3 veces a recepción y nadie hizo nada por solucionarlo. Fue muy desagradable. Ojalá esto sirva para que tomen accion y sepan cuidar a sus clientes.
Stayed 1 night in Aug 2020

8/10 Good

jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Joan, Barcelona

Travelled with family and small children
Liked: Cleanliness, amenities
Apartamentos básicos pero con todas las facilidades. Excelente relación calidad-precio, en una zona con diferentes apartamentos.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para repetir. Tranquilidad y relax. El personal te hace sentir como en casa.
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 4 nights in Jun 2019

4/10 Poor

Tommy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Holder ikke hvad de lover
Valgte det her sted da der var fri internet og jeg skulle arbejde om aftenen. Ingen internet og en masse undskyldninger i stedet for. Ingen service med at afhjælpe. Skulle have valgt et andet sted. En prøvede at forklare sig med at fri internet ikke var på værelset men andre steder..
Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Guillermo

Disliked: Room comfort
Incomodidad
Todo estuvo bien,pero se hacía imposible dormir en una cama tan incómoda i diga peor
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
No hay que coger el coche, los colchones muy antiguos, (para cambiarlos) Y la tv ni de la basura se recoge.
Stayed 3 nights in Jun 2018

10/10 Excellent

ELISABETH

Liked: Staff & service, property conditions & facilities, room comfort
MEJOR DE LO QUE ESPERABA
Bungalow muy cómodo y limpio, mobiliario y TV anticuados pero en buen estado.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Mina, Schweiz

Liked: Cleanliness
Gutes Preis-Leisdtungs-Verhältnis
Für das bezahlte Geld erhält man eine gute Leistung. Die Bungalows verfügen über alles, was man zum normalen Gebrauch benötigt. Man darf jedoch keinen Luxus erwarten. Die Bungalows sind in die Jahre gekommen, sind jedoch zweckmässig eingerichtet und sehr sauber. Sehr schöne, grosszügige Gartenanlage und diverse Pools (die wir leider im Februar nicht wirklich benutzen konnten). Es gibt einen Tennisplatz und Fussballplatz sowie eine sehr saubere Wäscherei. Das Personal ist freundlich und unkompliziert. Das Essen ist OK.
Stayed 9 nights in Feb 2018
Response from Diego on 23 May 2018
Vielen Dank für Ihre Bewertung. Wir werden daran arbeiten, uns zu verbessern.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undermiddel Club
Ombgivelserne var pæne. Bongalowen havde en fin indretning. Rengøringsstandarten var ringe. Madrasserne var dårlige, sengetæpperne var ulækre, køleskabet frøs alt og kunne ikke justeres. Malingen skaldede af udvendigt. Rengøringsservice kun hver anden dag. Ingen WI-FI tilgængelig i Bomgalowen. God beliggenhed men kan samlet ikke anbefales.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

hotel à 2 Km de la plage sur la colline.
bungalow simple 1 peu rudimentaire mais aménagé complètement et assez grande avec terrasse agréable si bien exposée. proche de l'aéroport... salle de sport très simple ouverte le matin.N'ayant pas eu le choix j'avais une formule tout inclus :nourriture très moyenne pas toujours bien équilibrée , pas de fruit le matin et le soir juste à midi ,nourriture plutôt à bas prix. La responsable du complexe hotellier m'a indiquée qu'elle avait 1 budget de 20 Euros par jour pour le all inclusive. café thé soda à volonté vin difficile à boire. personnel correct. CHOIX en fonction de ces finances.
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen precio, en zona de caleta
esta correcto ,precio razonable , estaba todo muy lleno, la zona es la que es ,
Stayed 7 nights in Oct 2017