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Reviews of Hotel Ereza Mar- Adults Only

4 out of 5
Hotel Ereza Mar- Adults Only
Avenida José Franchy Roca 6, Antigua, Las Palmas de Gran Canaria

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 5 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Howard

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was excellent, spacious and clean. The staff were pleasant and cheerful. The exception being the hotel manager. The food was repetitive and if you didn't like fish not many other options. The cocktails included in all inclusive were out of a machine and undrinkable, but the sangria was nice (as it was made fresh!). Getting back to the manager, the cleaning staff had accidentally sprayed bleach on my jacket, when I brought this to the attention of the receptionist the manager was not available and when he finally did show up (36hrs later) he didn't bother to see us, offered no apology, said the hotel insurance would deal with it and washed his hands of the situation. This left a bitter feeling for the remainder of the holiday. We will not be staying here again and this was the end of all inclusive packages for us as they're really not worth it.
Stayed 7 nights in Dec 2023

6/10 Okay

Ben

Liked: Cleanliness
Disliked: Staff & service
Nice enough place but it’s not a 4 star, it’s more like a 3 star - breakfast options are ok but the food options for dinner need improvement. Ideal for older couples in my opinion. Some of the staff don’t speak the best English, they are friendly enough but some conversations were a bit of a struggle. If you’re a bit uneasy on your feet and you’re using the lifts, make sure you hold on tight for that final jolt before you get out! Good luck getting a sunbed at the infinity pool, unless you’re up at the crack of dawn you’ve got no chance. Don’t move the sunbeds around the main pool either, one of the lifeguard’s on duty doesn’t like it. The hot tubs on the roof are very nice. When I checked out, I wasn’t asked how my stay was but I was asked if I’d took anything out of the mini bar in my room. The cleaning staff clearly do a great job as the place is clean but a bit run down in some areas. Overall it was ok, 3 star, at most.
Stayed 5 nights in Nov 2023
Response from STAFF on 5 Dec 2023
Good evening.Thanks for contacting us and for share your opinions.We will take your remarks into account to improve.Kindest regards.Reception

4/10 Poor

Arturas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just avoid this hotel
The food is terrible. The noise from entertainment hall won’t let you sleep until 11PM each night. No control over those crazy mugs, each morning occupying better places by the pool and then disappearing until midday. Don’t be fooled by the pictures - interior and all facilities are dull and warned down. Just avoid this establishment.
Stayed 4 nights in Sep 2023
Response from STAFF on 22 Sept 2023
Good evening.Thanks for your remark.We apologise for the whole inconveniences.We try to improve the points you did not like.Yours sincerely.Reception

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a relief!
Awesome venue, two swimming pools with enough shade to really enjoy both, sunrise and sunset. The check in was flawless, to the point, no delays, perfect. Yes, this is an adult only hotel... no childish behavior, no noise, no tantrums, what a relief! Parking was a bit challenging, but is not really an issue - there is plenty of parking space on the nearby streets. Definitely< I will stay again here.
Stayed 1 night in Aug 2023
Response from STAFF on 4 Sept 2023
Good evening.Thanks for your remarks.We feel really glad of knowing that you have had a very nice experience in our resort.Kindest regards.Reception

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
On entering the hotel, reception smells lovely. We had asked for an early check-in knowing we would arrive before 3 pm, sea view, quiet room, high floor and rooms next to each other. I'm very happy to say that almost all of our requests were met, one room being ready for us to check into immediately, with the other being ready by 2 pm. The rooms are very comfortable, clean and modern with a fantastic bathroom/shower. All the staff were very friendly, the food was decent with a lovely calm restaurant (the bonus to it being an adults only hotel) and drinks flowed all day long (we were all inclusive). If you are up early enough, you will easily get a sunbed, but as with a lot of hotels, towels are out with beds not being occupied for hours which is frustrating. We were only at the hotel for 3 nights, which certainly wasn't long enough and we would've been more than happy to stay longer. Definitely this is a hotel we would return to. Nice touch with the bathrobes and slippers and Bucks Fizz at breakfast. Ereza Mar, we hope to be back at some time in the future and thank you for a great little break.
Stayed 3 nights in Jul 2023
Response from STAFF on 22 Jul 2023
Dear guest.Thanks for your remarks about our hotel.We are really glad of knowing you have had a good time.Looking forward to meeting you again.Kindest regards.Reception

4/10 Poor

Ajay

Travelled with partner
Disliked: Amenities, property conditions & facilities
Damp suffocating tiny room with a faulty AC!

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , situated 5 mins walk from beach . Very helpful staff at reception , room a decent size and nicely furnished .Very good breakfast included in prce . Would definitely stay here again if return to this resort .
Stayed 7 nights in Nov 2022

10/10 Excellent

Frank, Tustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the water! Inside pool, outside pool. Very nice room. Staff was very friendly. Loved it. Would stay again.
Stayed 4 nights in Sep 2022
Response from Ereza Hotels & Resorts on 12 Sept 2022
Dear Frank, Thank you very much for sharing your comments in Expedia. We are very grateful for your words and of course we hope to welcome you back to the hotel. Ereza Hotels & Resorts

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Well decorated, clean,near the beach. Quick check in.Some kind staff at the restaurant.
Stayed 4 nights in Feb 2020

4/10 Poor

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 11 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel rooms are first class clean fresh and modern. Swimming pool areas are excellent with plenty of sun beds. We only had bed and breakfast which you couldn’t fault definitely the best we’ve ever had.
Stayed 9 nights in Nov 2019

6/10 Okay

Kris

Liked: Cleanliness, staff & service
Niet voor mensen die rust zoeken.
Het hotel is gericht op Engelse gasten. Dit is te merken aan het eten. Het ergste is dat je in een viersterren hotel wakker wordt gehouden tot 23 a 24u door luide muziek en shows. Alle kamers geven uit op het binnenplein met een bar waar elke avond luide animatie genre bingo en karaoke doorgaat. Je kan hier echt niet van slapen.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sofía

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mi estancia ha sido muy agradable en el Hotel y todos los servicios Han estado genial
Stayed 6 nights in Sep 2023
Response from STAFF on 22 Sept 2023
Buenas tardes.Le agradecemos su comentario y que haya escogido nuestro hotel como lugar de vacaciones.Saludos cordiales.Recepción

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Standort und Unterkunft allgemein sehr gut. In der Umgebung gibt es Supermärkte, kleinere Souvenirshops und einige Restaurants. Das Essen im Hotel war typisches Buffet-Essen, was uns nicht geschmeckt hat - daher haben wir unser All Inclusive nicht wirklich gebraucht. Das war aber der einzigste Minuspunkt.
Stayed 7 nights in Jun 2023
Response from Rezeption on 22 Jul 2023
Gute Nacht.Danke für deine Kommentare.Wir werden alles, was Sie uns mitteilen, zur Kenntnis nehmen.Mit freundlichen Grüße.Rezeption

8/10 Good

Petra

Stayed 2 nights in Nov 2022

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

8/10 Good

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A faire
Logement spacieux et confortable. Petits déjeuners copieus et variés avec plat à la carte. Dîners buffets bon avec choix du plat principal également à la carte, qui est modifié quotidiennement. Personnel très avenant.
Stayed 3 nights in Aug 2021

4/10 Poor

Yo, France

Travelled with partner
Disliked: Amenities
J'ai mis décevant dans équipement car pendant des semaines avant notre départ nous avons tenté de joindre l'hôtel par mail AUCUNE RÉPONSE Donc cet établissement ne possède pas internet ni ligne téléphonique......
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt trevligt All Inclusive!
Otroligt fint hotell. Fanns 2 pooler, en uppvärmd. Badade i båda trots att temp. i början av jan. var mellan 16-20 grader! Gissar att den uppvärmda var 24° & den andra 21. Det fanns även en takterass med tre varma jacuzzi vilket var skönt kallare dagar! Rummen var väldigt fina & hotellet var överlag fräscht. Vi hade All Inclusive & var väldigt nöjda! Frukosten var bra & hade det vanliga (ägg, bacon, korv, pannkakor, bröd, frukt, yoghurt etc.) Saknade dock fler laktosfria alternativ. Fanns enbart laktosfri mjölk. Lunchen & middagen hade bra variation. Gillar man fisk & skaldjur så fanns det bra utbud till alla måltider. De flesta dagarna stekte personalen kött/fisk på beställning vilket var gott. Är man vegetarian/vegan så lär utbudet vara otillräckligt. Dricka (läsk, öl, vitt/rött vin) fanns fritt under måltiderna. Personalen var trevlig & under dagarna fanns enklare underhållning. På kvällarna hade de bingo, livemusik & liknande vilket var trevligt! I poolbaren fanns enklare fika, toast & korv om man var hungrig. Det fanns läsk, öl, vin, Cava & drinkar. Drack både söta drinkar & gin&tonic. Så länge man inte begärde någon specifik dyr alkohol så ingick det. Personalen varnade isåfall. Saknade dock en lista över vilka drinkar de kunde göra. På avresedagen ingick allt tills vi åkte så vi kunde äta lunch trots utcheckning. Firade nyår med påkostad galamiddag där allt ingick i all inclusive. Vid 12-slaget fick vi vindruvor enligt spansk tradition!
Stayed 7 nights in Dec 2019

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Mel, Gran Canaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo. Fui a descansar y así lo pude hacer.
Stayed 3 nights in Apr 2019