Galateo Hotels

"The bath jacuzzy was broken"

"A laid back beautiful location. Food at mahi magi was excellent. The mudslides were fantastic. Highly recommend property"

"There was no microwave in the room, no top sheet on bed, mini fridge was on the floor hard to reach and in bad shape and only received 2 large towels for 2 women...asked for four. Need one for hair & one for body. TV cable went out so restricted stations. Location was good though and views were BEAUTIFUL."

"The pool area was not as clean as the hotel itself. Lobby and rooms were top tier but the pool water was dirty and lots of towels thrown everywhere."

"Rooms are clean . Staff friendly "

"The check-in process was nice and quick. Also I was very happy our room was ready when we got there at 12 and didn’t have to wait til 3. Hotel is very clean as well. The staff are very friendly. Location isn’t very far from the beach, about a 10min walk. The only reason I gave a 4 is bc the breakfast is just ok and always had something missing. For instance waffles with no syrup. Also, when you get beach chairs, they only give for 2 people. We had 3 people in our stay. Other than that our stay was amazing and would def recommend. "

"Excelent, Besutiful View, Worndetful Service, Great Food"

"What a shame it was to waste all the time and money to stay at what was supposed to be a relaxing evening watching the Super Bowl. So we splurged and were very disappointed with all that went down. We arrive to a hot room to which we immediately called and ask for help. After two hours of waiting the manager called and wanted to know if we would be will to stay in the room even though there was no quick fix to the A/C problem. To which we asked to be moved to another, reluctantly she agreed to move us...then we spent the rest of the night getting locked out of our room because our room keys would not work so back and forth to the lobby several times till around midnight I went out to get ice and was locked out again but now in my pjs I had to bang on the door till my hubby woke up and opened the door to keep me from having to go down stairs for a new key in my PJs! In the morning the day manager said he would refund our money but since we paid with Expedia he couldn't. Encouraged us to go through Expedia for the refund. Said he would cover the resort fee and parking which pails in comparison to the $349 we paid for a special night in PR. And one of the supposed best hotels by the airport. But no shuttle. Oh and he was going to send 35,000 miles to my account which up until now is an unkept promise... so I'm asking Expedia to step in. UPDATE Expedia tried for 4 days to get the hotel to approve the refund to no avail. "

"I absolutely loved my stay. It’s beautiful, the staff are so nice, and hotel was very clean. Access to the beach and accommodations are spectacular "