Cancun Hotel Guide - Grand Outlet Riviera Maya hotels in Cancun, Mexico.

"The swim out room was amazing, the housekeeping was beyond amazing! We were the romance package and felt treated a little less then because we weren’t the serenity package. Despite paying good amount of money. The romance dinner was not good and needs revamping. I do highly recommend the resort despite some communication and treatment issues. The bar staff, buffet staff and the restaurant staff were amazing. Highly recommend the Asian fusion restaurant hands down the best restaurant. Frank at the spa, mescal and the swim up circle bar and lobby bar staff was incredible. "

"Nice service but just to crowded everywhere you step. "

"Property was amazing! Food was to die for! Service and staff was outstanding. This was my third time at this resort and I’ve never been disappointed. "

"Beautiful modern new hotel close to Cancun Airport. The shuttle was complementary and driver very helpful. Dinner at the on site restaurant was delicious as was the Breakfast Buffet. Very extensive selection and nicely presented. The Breakfast was complementary. Great value. Highly recommend!"

"Had a great time "

"The stay was okay overall, but there are a few areas that need improvement. The food was decent, but the resort should add more Indian and vegetarian options. The biggest issue was the front desk service—it was very poor. There was no iron or steamer available in Building 11, and despite calling many times, there was no response. When we finally reached them, they said they didn’t have one for us, which was very disappointing."

"Perfect for all ages"

"The smell of sewage is horrible. The food is not very good. There are constant long lines for buffet, food trucks, coffee shop etc. They need more staff. The staff work so hard and are very friendly. "

"The room was clean and at comfortable temperature. "