London Hotel Guide - Imperial Fields hotels in London, United Kingdom.

"Nice hotel and staff rooms need updating "

"I’m extremely disappointed with my stay at this hotel. When I checked in, there was leftover food in the room that hadn’t been cleaned, and the bed was clearly dirty. The staff was not helpful when handling the situation — they moved me from a nice room on the 5th floor with a good view to a much worse room on the 2nd floor. To make things worse, there were small flies in the room every day. It became exhausting to deal with, and I eventually gave up asking for it to be cleaned properly. It’s truly unacceptable for a 4-star hotel to have the quality of a 1-star. I would not recommend staying here."

"Upon arrival there was no soao, shampoo (sink/shower) all bottles were empty and towels only for 2 people not for 3….reception however fixed it and next day all was in order and room spotlessly ckean sadly the following day housekeeping did not ckean very well…hotel as such is amazing in great and very convenient location so will definitely return as most staff is amazing and very helpful and breakfast also fantastic "

"The hotel is undergoing major refurbishment which is not advertised. There is no signage to redirect guests to Reception which is in the other building. Drilling and hammering began just after 9am on Friday and Saturday morning. Reception did not answer the phone when I tried to complain. At check out on Sunday morning staff did not ask if we had enjoyed our stay and when I said I wanted to complain the staff member did not show any interest. Carried our bags to the other hotel to check out and then had to take them back to where we started to leave them in the luggage room. Then had to get a member of staff to come back again when we wanted to get them back. Really disappointed as we have stayed here many times before but will think twice about booking again. "

"Great location, handy for restaurants, shops and the tube station. Lovely staff, very kind and helpful. The hotel is new, freshly renovated and in top top condition. "

"Nice hotel"

"We were greeted with a complimentary room upgrade on arrival. Room was lovely a spacious and clean. The hotel is beautiful, great location, stunning lobby area. Staff very friendly . Would highly . I will definitely be returning. Thank you "

"Really lovey area to stay in and it was close to the Tube station. "

"Staff helpful and polite & spa is great "