Lancaster Hotels

"Neither the TV nor the phone worked in my room. A staff member came up and unplugged both and then plugged them back in hoping that would work (it didn't) but stated that they had no maintenance staff in the evenings and could not fix either during my one night stay. "

"The only thing that was a problem was only 1 staff person at breakfast each morning…that one person trying to service tables, disappear into kitchen (to prepare orders?) and serve those who are just wanting a coffee to go…very very slow. Hotel should have a complimentary coffee bar, the existing coffee bar is only open from 6:30 - 7:00 am."

"The property was well maintained. Rooms were clean and up to date. Hotel employees were very helpful. My only problem was that rooms were only cleaned every other day! I would definitely recommend this property."

"Clean and staff was attentive and helpful. Restaurant was very well organized and food was great."

"Great stay and good location! Hotel was clean and service was great! Breakfast was great as well."

"One teensy issue: the bathroom door sticks. Not a big enough issue to lose a star!"

"Horrible customer service checked in didn’t have the rooms that we had reserved. Gave us a room with flooded carpet toilet was leaking when we requested for a different room. Staff became argumentative as well. Had such a horrible experience. We ended up canceling our reservations and leaving that hotel will never stay there again. "

"So loud. People yelling in halls and slamming doors after midnight. Restaurant in amazing. Room clean"

"Great clean place"