Lancaster Hotels

"Fantastic hotel! Surrounded by great dining options. Cool room!"

"The included breakfast consits of a frozen sausage sandwich and yogurt"

"Yes "

"Everything was wonderful, beds comfortable and the room nice and cool."

"It was not an enjoyable stay. The staff was very unprofessional and couldn’t answer any questions we had. We ordered room service and they forgot so we called again after waiting for 45 mins and finally got it almost an hour later. The window in our room was so filthy. "

"We had a very disappointing experience at this hotel. First, we did not receive the room we booked. We reserved a king bed but were given a room with double beds. When we called the front desk, we were told there were no other rooms available, so we had no choice but to stay in that room. The bigger issue was that we had no hot water. When we reported it, we were told to let the water run for 10 to 15 minutes, which is not normal. The staff member was not very helpful and acted like this was standard. We followed her instructions, but the water never got warm. When we called back, she seemed frustrated but moved us to another room. Unfortunately, the new room also had double beds instead of a king and still had no hot water. It appeared to be on the same system, so the issue continued. This caused a lot of stress as we had plans and a schedule to keep. We were told we would receive 20% off our stay, and later were told it would be increased due to the continued issues. However, at checkout, a different employee informed us only $30 had been taken off, which was not even the promised 20%, and nothing additional was honored. She said she was unable to adjust it further. What’s most concerning is that the hotel was very busy, yet guests were not being informed about the lack of hot water. That is a major issue. If there is a known problem, guests should be notified so they can make other arrangements. The location is great, but stay elsewhere if you want what you pay for"

"No elevator to the second floor which we several pieces of luggage. No, chart to take multiple things at one time. Not sure if they were working on the property. Staff stood outside smoking quit a bit. The room was decent. "

"Queen bees was soft and worn"

"Not a great hotel stay. Thankfully we were there only one night. Our room smelt old and musty like cats. When my wife called the front desk to ask if we could move rooms, they said sure, but they're allowed in all rooms. So if youre allergic to cats, look for another hotel. The AC in our room wasn't working, so they sent maintenance up to repair it. He got it working pretty quick, but then it quit working ten minutes later. Bathroom wasn't very clean either. There was dried pee around the bottom of the toilet that hadn't been cleaned. Made us wonder what else doesn't get cleaned. We would have switched rooms, but our kids were so tired they had already gone to sleep, plus we were afraid that the next room might be even worse."