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"The guy at the frnt desk are so friendly, specially Juan C. who help me so much with my registration, because I have a little problem with me credit card and he is very patient with me. I appreciate so much."

"Good choice, near Time Square, Clean, Friendly Staff and a Quiet Room for a good night rest. We did miss coffee/tea available in the room however. First Hotel ever that did not provide this basic amenity. Dr. Hendrik and Sandra Venter New Zealand"

"There are a couple of things I would like to address before you book here. My stay was terrible… not only did I feel like I was racially profiled but I was rudely woken up about 3 times in the middle of the night by phone calls and our tv did not work… when we checked in to the hotel where were heading to our hotel room and we were asked to show our key car amongst about three white family. I understand that the security has to ask to check your key which is fine but it becomes excessive to where every time when I went downstairs no one was asked but me and my partner. Another incident happened when all the seats were taken in the lobby keep in mind it was like 90 degrees outside in the city heat and I’ve been walking alot and I needed to charge my phone I asked the bellhop if I could charge my phone in the lobby he told me i could sit and charge it that was fine it’s when another man in a suit came toward my partner and I and was told to stand up because he didn’t want to the owner of the hotel to see that we are sitting on the floor yet again there was also another family (white) sitting on the floor and nothing was told to them it made us uncomfortable. This is also my second stay here there first time we got asked excessively about our key card but we thought it was normal. Now that this is my second stay I see that it’s targeted. I will not be stay here again…"

"Great room and great amenities. Enjoy a complimentary morning exercise or drinks at their stunning rooftop bar. Will definitely keep Public in my back pocket for the next time I return to NYC! Affordable yet luxurious, located near the heartbeat of the city but still felt relaxed. You’ll come for the aesthetic, and be back for the convenience!"

"The hotel is in a fantastic area to walk everywhere or take the subway. Staff were awesome as well. The rooms need updated hence 4 stars on property section. No issues or concerns while there. We appreciate that the staff out front let us know NOT to use the pedal cart people! Ty for that valuable info. "

"Fantastic time at the Arlo!"

"Kind friendly NY staff Bathrooms are not in the lobby, need a key and to go downstairs No recycling only trash Friendly waitstaff / bartender"

"Great one night stay! Bar was entertaining, room excellent, cafe very nice, staff awesome. Will book again,for sure!"

"Location"