Empire Hotel Group hotels in Manhattan, New York

"Everything was perfect from check in to check out. Great customer service from housekeeping and front desk. I love the fact that restaurants were in the hotel. Best hotel that I have booked for New York!"

"The rooms were clean and comfortable and the front desk staff was so very helpful in getting a car service to and from the airport as well as helping us get around the city. Wonderful stay! Highly recommended!"

"Great service "

"The staff was always around and very helpful."

"It was a little bit lipstick on a pig-ish. Photos look nice but the actual rooms are pretty beat up. However check in and check out was a good experience and staff was very wonderful. "

"After the high price paid per night, we still had to pay for early check in. Destination fees are too high and not negotiable. Rude messages are on display in the hotel bathroom telling you they will charge u $20 per item if you take the toiletries after your stay. Other hotels give u toiletries complimentary but not hyatt, very stingy. I would not stay again as i felt exploited. Many other options in manhattan who give you more. The bistro downstairs is overpriced too. Hot water also took forever to kick in, had to leave the shower on for long. "

"Property is good for the price Accessibility to Times Square is great "

"Location wise this was great. Right by Times Square. Asked for quiet room and we had no disturbances from other guests or traffic outside. Staff were very helpful. Rooms clean and beds comfortable. The only issue was that the room was a bit on the small side for family of 4 with teens. Especially the bathroom. We had to manoeuvre to get past each other and the cupboard space was also inadequate. For a couple though this wouldn't have been an issue. "

"Our room was clean, but very small. We had an awful view, unfortunately. We looked down at some rooftops. Do you mean everything? Which ones did you choose which style the other one the yellow one here like the other style better it looks good just small, right bring the sweats fit. OK the sweats fit OK I took a picture and I took a picture of you. Wanna bring it bring it cause we’re gonna have them order it. The size size medium a little bigger or a lot better."