Mathon Hotels

"The pool area was nice and clean and the room was large and comfortable. The staff were super friendly and the food in the restaurant was really nice and reasonably priced. A good distance from the costwolds makes a nice base. Parking is cheap and plentiful. A good stay. Would recommend."

"Cy"

"Breakfast finished promptly at 09:00. The bar was poor, had to take a larger back because it had gone off. No refund was offered although the barman agreed it was undrinkable! They had absolutely no Whisky in stock in the bar and only a couple of bourbons available. Executive rooms on the top (2nd) floor with no lift."

"Great"

"Not sure where to start, I know 131s well as go there a lot with friends. Took my wife to Cheltenham to meet some friends and thought we'd book a plush room and treat her. Bathroom was lovely with a double shower, room didn't feel like the superior room at all, not much room there. I wondered why the ear plugs were by the side of the bed, I thought it was for consideration.... My wife went to the bathroom and couldn't get out without me pushing the door (room 26). There were stains on the sheets. We got back in at about 2am and tried to sleep, I couldn't work out which of the 4 air conditioning units could turn the room down from 25 degrees. Eventually I turned them off and opened the windows, we were woken up every 15 minutes by a noise that sounded like a coffee machine (that didn't work, other than a dribble btw). The noise was the wine fridge which had been left open (not by us!). When we closed it, after waking up about 5 times, we were still woken up by it recalibrating, eventually I turned it off at the plug. When we finally got to sleep the seagulls woke us up through the open window (see a/c comment), and then the recycling of loads of glasses woke us up again. When I complained, I was not offered an apology or any sort of compensation, just a "thanks for the feedback that helps us", yes, however, it didn't help me. What a frustrating experience in what was a well marketed and highly reviewed hotel."

"Lovely hotel and very dog friendly, the staff are great and a perfect location."

"Excelente"

"I would not stay again, our double bedroom had very tired decor, peeling paint, lots of dust and cobwebs, and overlooked a flat roof/ fire escape. Seems like the room had been slapped with lots of green paint in attempts to modernise it. Not sure how the accommodation can be described as luxury. If we had been staying for more then one night I would have left early. The parking is very limited, but that is stated when booking. Staff at reception were friendly when booking in."

"It was a fine stay. We paid more for a better room which seemed worth it."