Medstead Hotels

"Positives - clean and spacious room and bathroom. Plenty of storage space and lots of plugs! - hotel was well maintained and clean no real issues there. - gym was well equipped - free weights, bench, treadmill, glider, bike and a pelaton. - breakfast buffet was plentiful - nice that can ask for ready to order eggs if want something different. Wanted plain omelette for our little one and provided for us no problem. - had dinner one evening - portion sizes are good and food came piping hot! - spacious car park. - hot cookies on arrival! - loved that there was an activity table for kids in the reception with colouring, building blocks and little chairs. It helped during check in to keep the little one busy. - lifts come quick and very frequent. Improvements - have to pay £7.50 per night parking, feel this should be reduced more or complementary if stay minimum nights as other hotels do. - shower head was leaking the whole time! - weird dry mould in bathroom which wasn’t nice to see. - stayed 3 nights and didnt have no room cleaning even though left sign on door for 2 days we was out. Needed clean towels and bin changes especially with a little one - asked at reception had to wait nearly 2hours for someone to come and give towels and empty the bins! Not great - telephone in room didn’t work so had to keep going to reception if needed something. "

"Great hotel! Staff were very friendly and helpful. Lovely clean room and great facilities."

"Food wasn’t up to standard and very expensive. "

"Dirty stained towels, shower didn't work correctly, red hot rooms, window wouldn't open correctly, paint coming off the walls. No point in complaining at the front desk because I was only there late and gone early. Poor."

"Not a bad hotel by any means. Was a bit disappointed in the pool area and staff at the pool was a bit pre occupied talking to her friend. Room was decent and breakfast nice. Would stay again as the price was pretty good. "

"Excellent dinner & breakfast. Everywhere spotlessly clean. Friendly helpful staff"

"Great hotel in a great location with very professional and helpful staff"

"Excellent location and staff "

"Lovely stay, comfy bed, clean room, good staff and nice restaurant. "