Outdoor pool, pool umbrellas, pool loungers

Reviews of AC Hotel by Marriott Miami Beach

4 out of 5
AC Hotel by Marriott Miami Beach
2912 Collins Avenue, Miami Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 831 reviews" "
Rating 8 - Good. 242 out of 831 reviews" "
Rating 6 - Okay. 126 out of 831 reviews" "
Rating 4 - Poor. 50 out of 831 reviews" "
Rating 2 - Terrible. 46 out of 831 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aliona

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very attentive, professional and friendly, Enrique was able to accommodate all our requests. The facility was clean. Roof top pool was amazing. Highly recommended.
Stayed 5 nights in Mar 2024
Response from AC Family Member on 3 Apr 2024
Dear Aliona, Thank you for your excellent review of AC Hotel Miami Beach. It is gratifying to know you had a great stay and that you were pleased with our well-maintained property and beautiful rooftop pool, as well as the thoughtful service provided by our associates. We will surely share your kind compliments with our team, especially Enrique, for a job well done. We appreciate your recommendation and look forward to seeing you again soon. Thank you,AC Family Member

8/10 Good

mickey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had limited amenities and the room had no closet and no dresser. Had to live out of suit cases.
Stayed 4 nights in Jan 2024
Response from AC Family Member on 18 Mar 2024
Dear Mickey, Thank you for being our guest and for the nice rating of AC Hotel Miami Beach. While we hope your overall time with us was pleasant, we are sorry for the difficulties you experienced due to the lack of in-room amenities. We appreciate your feedback as we are always looking for ways to improve our accommodations. It was a pleasure hosting your visit, and we look forward to seeing you again. Thank you, AC Hotel team.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things I loved... 1. Free Bicycles 2. Free Rooftop Cabanas 3. Free Water bottles 4. Great Service
Stayed 6 nights in Mar 2024
Response from AC Family Member on 15 Mar 2024
Dear Michael, We are thrilled your time with us was amazing. Our services, and amenities such as rooftop cabanas in conjunction with our dedicated team of hospitality professionals help to create a memorable experience for our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at AC Hotel Miami Beach. Thank you, AC Family Member

4/10 Poor

Joseph

Business traveller
Disliked: Cleanliness
I checked into this hotel and everyone was very nice. When I got to my room I noticed that the waste baskets had not been emptied and there was a lot of hair in the shower. I reported this to the Front desk and they assured me that someone would come up and take care of it. I came back to the room after a run and nothing had been done. I reported this to the front desk and they apologized and said they would send someone. I waited in the lobby for 30 min and went back to the room and still nothing. I then noticed hair on the pillow, which indicates the bed was never changed. 2 hours since I checked in and nothing done. Terrible.
Response from AC Family Member on 14 Mar 2024
Dear Joseph, Thank you for your honest evaluation. We apologize for disappointing you and for the housekeeping issues you experienced in your room. We are very sorry for the wait time you endured despite the complaints to our front desk team. We completely understand the frustration and inconvenience it must have caused. We will share your comments with the appropriate individuals to ensure a better outcome going forward. Thank you again for your patience, and we hope you will give us another chance to provide you with the better stay you deserve. Thank you, AC Family Member

10/10 Excellent

Rachel, West Lafayette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right across from beach with beach chairs and towels available on beach with room rate. Great rooftop pool with bar and lots of chairs. Wonderful buffet breakfast in the morning. They serve lunch at pool but didn’t try it.
Stayed 1 night in Feb 2024
Response from AC Family Member on 6 Feb 2024
Dear Rachel, Thank you for choosing AC Hotel Miami Beach! It is great to know that you had a fantastic time at the beach and that you enjoyed our rooftop pool and delicious buffet breakfast. We appreciate your kind words regarding the other amenities we have to offer and how much you liked it. Thank you for being our guest, and we look forward to your next visit with us.Thank you,AC Family Member

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view balcony king bedroom worth it! Definitely returning 😊
Stayed 3 nights in Jan 2024
Response from AC Family Member on 29 Jan 2024
Dear Tara, It was our pleasure welcoming you to AC Hotel Miami Beach. We are pleased that your experience was perfect from beginning to end. After a busy day of exploring our beautiful city, it is a pleasure to know you could unwind in our boutique-style rooms with breathtaking ocean views. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Thank you,AC Family Member

6/10 Okay

Romel

Liked: Staff & service
The property is well located. But the rooms are not that comfortable. The pillow’s sucks
Stayed 3 nights in Jan 2024
Response from AC Family Member on 27 Jan 2024
Dear Romel, Thank you for choosing to stay with us. While we are glad you had an overall pleasant experience, we sincerely apologize for your dissatisfaction regarding the comfort of your accommodations. Your feedback helps us identify ways to improve our guest experience, and for that, we are grateful. Thank you again for your review, and we hope to see you soon.Thank you,AC Family Member

10/10 Excellent

Remus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent. Beach was really close by. Excellent services and the bar, food and pool was amazing. It was the best experience.
Stayed 3 nights in Jan 2024
Response from AC Family Member on 15 Jan 2024
Dear Remus, Thank you for choosing the AC Hotel Miami Beach and for your kind review. It is great to know that you had a fantastic time at the beach and that you enjoyed our hospitality as well as the amenities we have to offer. Thank you again for being our guest, and we look forward to your next visit.Thank you,AC Family Member

10/10 Excellent

Gregg

Stayed 3 nights in Jan 2024
Response from AC Family Member on 14 Jan 2024
Dear Gregg, We are delighted you enjoyed your stay at AC Hotel Miami Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Miami Beach.Thank you,AC Family Member

6/10 Okay

Caglar, Redmond

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
There are some good things, and several to improve; Gym: Very small, and hot. Limited options Front desk area: Small but people were very friendly Security: Without having a card key, you can get to any floor (noone checks if you are hotel guest or not). You need cardkey only after 11:00pm to enter to the hotel Room: Big enough for 3 people. No wardrobe. Enough space to lay down 3 luggages (we booked 2 Queen bed room) Bed: Bed comfort was not good. Mattress was worn out. My wife had backpain Restroom: Cleaning was not good. I found hair on the towel right after the cleaning. There is no counter space to keep tootpaste and toothbrushes. Shower area: this is the best one. Parking: Street parking is available but it is very hard to find. Otherwise there is hefty parking fee ($50 per night) Internet: they charge $28 per day facility fee, but internet is really bad. Close to the beach though. Overall, property is not very close Oceandrive, you need to take an uber ride (roughly $10).
Stayed 6 nights in Jan 2024
Response from AC Family Member on 13 Jan 2024
Dear Calgar, Thank you for choosing our hotel and for taking the time to provide feedback. While we are happy to see you liked certain aspects of your visit, we deeply regret not meeting all of your expectations. We apologize for any inconvenience caused and appreciate your patience in these matters. We are always looking for ways to improve our accommodations and will continue to look for innovative ways to provide better experiences to our guests. We do hope to see you again in the future should your travels bring you back to Miami Beach.Thank you,AC Family Member

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 6 nights in Jan 2024
Response from AC Family Member on 10 Jan 2024
Dear Derrick, Thank you for sharing your feedback regarding your recent stay at AC Hotel Miami Beach. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We look forward to welcoming you back in the future.Thank you,AC Family Member

10/10 Excellent

michael

Stayed 1 night in Dec 2023
Response from AC Family Member on 9 Jan 2024
Dear Michael, Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to AC Hotel Miami Beach soon!Thank you,AC Family Member

4/10 Poor

Danielle

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from AC Family Member on 6 Jan 2024
Dear Danielle, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thank you,AC Family Member

6/10 Okay

Jingbo

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from AC Family Member on 2 Jan 2024
Dear Jingo, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay.Thank you,AC Family Member

10/10 Excellent

Michael, Gray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful. Maid service was among the best I've ever seen on vacation. Everything was in walking distance which was perfect for us. Miami is an expensive place to visit but this was among the lowest priced hotels in the area. I highly recommend it.
Stayed 9 nights in Dec 2023
Response from AC Family Member on 28 Dec 2023
Dear Michael, Thank you for choosing AC Hotel Miami Beach for your recent visit to Miami. We are glad to know that your stay was satisfactory. We are also delighted that you enjoyed our clean accommodations, excellent service provided by our attentive staff, and the prime location. It was our pleasure accommodating you, and we look forward to welcoming you again whenever your travels bring you back to the area.Happy Holidays and Happy New Year!Thank you,

10/10 Excellent

Rajan, Punta Pacífica Panamá

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silence
Stayed 2 nights in Dec 2023
Response from AC Family Member on 31 Dec 2023
Dear Rajan, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations and that you had a relaxing time with us. It was our pleasure to accommodate you, and we hope you will make AC Hotel Miami Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit. Happy Holidays, and have a great New Year.Thank you,AC Family Member

10/10 Excellent

Steve, Golf

Stayed 1 night in Dec 2023
Response from AC Family Member on 24 Dec 2023
Dear Steve, We are thrilled you had an excellent stay at AC Hotel Miami Beach, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,AC Family Member

10/10 Excellent

Moneca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from AC Family Member on 13 Feb 2024
Dear Moneca, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to AC Hotel Miami Beach soon!Thank you,AC Family Member

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looked for a Marriot and found this to be a nice, convenient hotel, one block from the beach. The most important thing I was looking for was cleanliness, quiet, easy parking and some amenities. The staff was excellent, attending any questions and making sure to communicate well. They were all friendly, which goes a long way. Severando the valet, the dining and front desk staff were so lovely. Also, the Cuban restaurant down the street was great. Thank you again!
Stayed 5 nights in Nov 2023
Response from AC Family Member on 7 Dec 2023
Dear Christine, Thank you for taking the time to share your feedback regarding your recent stay at AC Hotel Miami Beach. We are thrilled to hear that you enjoyed our convenient location, well-kept property, and impeccable service. We appreciate your kind words and look forward to welcoming you back for another memorable experience.Thank you,AC Family Member

10/10 Excellent

SHARAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from AC Family Member on 29 Nov 2023
Dear Sharad, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at AC Hotel Miami Beach, and we look forward to welcoming you back soon.Thank you,AC Family Member

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay, close to beach. Friendly staff, rooftop pool was great.
Stayed 3 nights in Nov 2023
Response from AC Family Member on 14 Nov 2023
Dear Jason, Thank you for choosing AC Hotel Miami Beach and for your high rating. We are thrilled to know you enjoyed your time with us and that you especially loved our intuitive associates, and rooftop pool. It was also a pleasure reading our proximity to the beach added to your satisfaction. Thank you again for your wonderful feedback, and we look forward to welcoming you back for another exceptional stay.Thank you,AC Family Member

10/10 Excellent

Moneca

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody in the staff is very nice respectful nd amazing
Stayed 2 nights in Oct 2023
Response from AC Family Member on 30 Oct 2023
Dear Moneca, Thank you for your review regarding your stay at AC Hotel Miami Beach. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the area.Thank you,AC Family Member

2/10 Terrible

Courtney

Stayed 1 night in Oct 2023
Response from AC Family Member on 28 Oct 2023
Dear Courtney, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Thank you,AC Family Member

8/10 Good

Raul

Stayed 4 nights in Oct 2023
Response from AC Family Member on 19 Oct 2023
Dear Raul, Thank you for the kind rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at AC Hotel Miami Beach. We look forward to your return and wish you all the best with your future travels.Thank you,AC Family Member

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from AC Family Member on 13 Sept 2023
Dear Veronica, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Thank you,AC Family Member

10/10 Excellent

Chandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from AC Family Member on 13 Sept 2023
Dear Chandre, Thank you for rating your stay at AC Hotel Miami Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,AC Family Member

8/10 Good

Brittney

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from AC Family Member on 13 Sept 2023
Dear Brittney, Thank you for your nice rating and for letting us know that your stay at AC Hotel Miami Beach was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Thank you,AC Family Member

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be returning
Had a mini girls trip during the week & we enjoyed our stay. Devante checked us in & out. He always had a smile and kept us laughing. We didn't have enough time to check out the bar & rooftop, but had a great time here. The rooms are very clean & we felt safe. Loved that it was right next to the beach. I will definitely come back!
Stayed 3 nights in Aug 2023
Response from AC Family Member on 2 Sept 2023
Dear Valued Guest, We are delighted you and your girls had a pleasant stay at AC Hotel Miami Beach and that our proximity to the beach and our comfortable accommodations added enjoyment to your visit. We also appreciate you mentioning our front desk associate, Devante. He will be very pleased to know you mentioned him in the review. Thank you for being our guest, and we look forward to seeing you all again soon. Thank you,AC Family Member

8/10 Good

Garland

Stayed 2 nights in Aug 2023
Response from AC Family Member on 16 Sept 2023
Dear Garland, Thank you for the nice rating. We are glad you enjoyed your stay at AC Hotel Miami Beach, and we look forward to welcoming you again soon. Thank you,AC Family Member

10/10 Excellent

Gregory

Stayed 4 nights in Aug 2023
Response from AC Family Member on 13 Sept 2023
Dear Gregory, Thank you for taking the time to share that your stay at AC Hotel Miami Beach was perfect in every way. We enjoy offering our guests unique and sophisticated accommodations in the heart of Miami Beach. We appreciate your business and hope look forward to being your home whenever you are in the area.Thank you,AC Family Member

8/10 Good

Tamia

Travelled with group
Liked: Property conditions & facilities
Starbucks is downstairs.
Stayed 5 nights in Aug 2023
Response from AC Family Member on 20 Aug 2023
Dear Tamia, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations with our onsite Starbucks. It was our pleasure accommodating you, and we hope you will make AC Hotel Miami Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Thank you,AC Family Member

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AC Family Member on 16 Aug 2023
Dear Tracey,Thank you for choosing AC Hotel by Marriott Miami Beach and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,AC Family Member

8/10 Good

Myeisha

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from AC Family Member on 7 Aug 2023
Dear Myeisha,Thank you for taking the time to post a nice rating of AC Hotel Miami Beach. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Thank you,AC Family Member

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC Marriott Hotel in Miami Beach
Everyone we encountered was very pleasant and helpful!! Our room was small with a limited ocean view, but very clean. The TV reception stopped soon after the storm on Tuesday evening. Since we’re not big TV persons, it wasn’t a real issue. But we would like to have been able to watch the Phillies/ Marlins baseball game Tuesday evening. However, even if the TV did work, we didn’t see any channels that would have broadcast the game anyway. So that was a bit disappointing. We traveled to Miami to see the Monday and Wednesday games at Loan Depot park. We also wanted to visit Miami Beach, so this was a perfect hotel! Thank you!
Stayed 4 nights in Jul 2023
Response from AC Family Member on 7 Aug 2023
Dear Sandra,Thank you for staying at AC Hotel by Marriott Miami Beach and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Thank you,AC Family Member

8/10 Good

Bryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have given 5 stars as convenient, clean and well run hotel - but TV and phones were out for two days during stay
Stayed 4 nights in Jul 2023
Response from AC Family Member on 4 Aug 2023
Dear Bryan, Thank you for choosing the AC Hotel Miami Beach and for your kind review. We are pleased your overall stay was pleasant, except for the maintenance issue with your room. We have addressed this with appropriate individuals to ensure such concerns are not repeated. We appreciate you for mentioning that you enjoyed our location and well-maintained property. It was a pleasure hosting you, and we hope to welcome you again soon. Thank you,AC Family Member

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from AC Family Member on 2 Aug 2023
Dear Danielle, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Thank you,AC Family Member

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness
Great location- great staff!
Stayed 4 nights in Jun 2023
Response from AC Family Member on 29 Jul 2023
Dear Yvonne,Thank you for sharing your thoughts about your recent stay at AC Hotel Miami Beach. We are glad we exceeded your expectations and provided a comfortable and relaxing experience. Our team works hard to ensure that every guest feels at home, and we are thrilled to hear that we succeeded in your case. We are also glad you enjoyed our convenient location on Collins Avenue, which puts you in the heart of all the action in Miami Beach. Whether looking for vibrant entertainment, great restaurants, or shopping opportunities, you will find it just steps away from our hotel. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the area.Thank you,AC Family Member

8/10 Good

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeper lady made a big stink to her supervisor about getting another two towels for our room. She made a big deal about it in Spanish thinking I didn’t understand but I speak Spanish fluently. Not very professional of her to do that informing of the customer. The supervisor handled it exceptionally well.
Stayed 3 nights in Jul 2023
Response from AC Family Member on 26 Jul 2023
Dear Orlando, Thank you for staying at AC Hotel Miami Beach. We hope you will accept our deepest apologies for the level of service you received from one of our housekeeping staff, but our glad our colleague resolved this to your satisfaction. We have addressed this further to make sure such concerns are not repeated. We appreciate your patience and hope to have another opportunity to provide you with a seamless stay. Thank you,AC Family Member

4/10 Poor

Isaura

Stayed 1 night in Jul 2023
Response from AC Family Member on 12 Aug 2023
Dear Isaura, Thank you for choosing our hotel for your visit. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Thank you,AC Family Member

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 3 nights in Jul 2023
Response from AC Family Member on 24 Jul 2023
Dear Matthew, We are happy you chose AC Hotel Miami Beach for your recent visit to the area. It was our pleasure having you as our guest, and we look forward to you will revisit us the next time your travel brings you to our area. Thank you, AC Family Member

10/10 Excellent

Trent

Stayed 1 night in Jul 2023
Response from AC Family Member on 12 Aug 2023
Dear Trent, Thank you for rating your stay at Savannah Marriott Riverfront. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,AC Family Member

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from AC Family Member on 20 Jul 2023
Dear Christina, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Thank you,AC Family Member

10/10 Excellent

Sadik

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms with balcony swimming pool bar everything was great
Stayed 6 nights in Jul 2023
Response from AC Family Member on 12 Jul 2023
Dear Sadik, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at AC Hotel Miami Beach. It is nice to see we exceeded your expectations and that our well-appointed accommodations and the pool worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way.Thank you,AC Family Member

4/10 Poor

Alda

Stayed 2 nights in Jul 2023
Response from AC Family Member on 30 Jul 2023
Dear Alda, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Thank you,AC Family Member

10/10 Excellent

Jamaal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We would stay here again!! Very good atmosphere
Stayed 3 nights in Jul 2023
Response from AC Family Member on 7 Jul 2023
Dear Jammal, Thank you for the excellent review of AC Hotel Miami Beach and for taking the time to tell us about your stay. We are pleased that you were impressed with our welcoming and fun environment. Miami always has something exciting going on, so we are glad to know you will visit us every time you return. Until then!Thank you,AC Family Member

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, the hotel is clean, and lovely pool and view. So close to the beach, restaurants, and public transportation.
Stayed 4 nights in Jun 2023
Response from AC Family Member on 7 Jul 2023
Dear Patricia, We are delighted you had a great stay and that our ideal location added enjoyment to your visit. We are also glad you liked our spotless property, views, and pool experience. Thank you for choosing us for your visit to Miami Beach, and we look forward to having the privilege of hosting you again soon. Thank you,AC Family Member

2/10 Terrible

Latrese, Naperville

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was mold on the balcony where I stayed for 3 nights and 2 days. I paid a lot of money to stay at this resort for my birthday weekend and it was a terrible waste of time and a wasted money. I would never come back to this location. I will never refer my friends to stay at this location and I will definitely never spend any money at any Marriott location for any of my future trips.
Stayed 3 nights in Jun 2023
Response from AC Family Member on 28 Jun 2023
Dear Latrese, Thank you for choosing to stay with us and for sharing your review online. We sincerely apologize for disappointing you and the cleanliness concerns you have outlined; we will address this with our housekeeping staff to ensure corrective measures are taken. We certainly understand your frustration and regret your stay with us was not enjoyable. We are grateful for your patience in this matter and hope you will reconsider by giving us another chance in the future.Thank you,AC Family Member

8/10 Good

Claudia

Stayed 5 nights in Jun 2023
Response from AC Family Member on 16 Jul 2023
Dear Claudia, All of us at AC Hotel Miami Beach appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Thank you,AC Family Member

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was too notch
Stayed 4 nights in Jun 2023
Response from General Manager on 14 Jun 2023
Dear Sherrie, It was a pleasure to welcome you to AC Hotel Miami Beach. We focus on creating a comfortable, rejuvenating atmosphere, and your kind words are much appreciated. We enjoyed having you as our guest, and we look forward to hosting you again in the future.Thank you,AC Family Member

4/10 Poor

Darren

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
the front desk are not knowable and over promise and under deliver expectation
Stayed 2 nights in Jun 2023
Response from General Manager on 14 Jun 2023
Dear Darren, Thank you for the review and for choosing our hotel. We are disappointed knowing you had difficulties during your stay, and we apologize for not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we let you down. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Thank you,AC Family Member