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Reviews of Casa Boutique Hotel

3 out of 5
Casa Boutique Hotel
1334 Washington Avenue, Miami Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 725 out of 1059 reviews" "
Rating 8 - Good. 150 out of 1059 reviews" "
Rating 6 - Okay. 87 out of 1059 reviews" "
Rating 4 - Poor. 38 out of 1059 reviews" "
Rating 2 - Terrible. 59 out of 1059 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Massimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad smell on the corridor and in the room Nice position close to Miami beach and nice restaurant next to
Response from Front Desk Casa on 1 May 2024
Thank you for your feedback. We apologize for the inconvenience regarding to your stay. We hope to welcome you back for a more pleasant experience.

2/10 Terrible

Madison

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
no wash clothes and towels . had to go purchase, batteries in remote died .. also dirty spreads they gave us four bed spreads all dirty
Stayed 1 night in Apr 2024
Response from Front Desk Casa. on 30 Apr 2024
Thank you for taking the time to share your feedback with us. Your insights are incredibly valuable as we strive to continuously improve our services. Rest assured, we will carefully consider your comments to ensure we provide the best experience possible for our guests.We sincerely apologize for any shortcomings you may have experienced during your stay. It is our utmost priority to exceed your expectations, and we regret falling short on this occasion.We genuinely hope to have the opportunity to welcome you back in the future, allowing us the chance to redeem ourselves and showcase the true quality of our hotel.

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a unique setting with the front desk being adjacent to the Lemoncello restaurant. We appreciated the proximity to Espanola Way for dining, the Deco District & boardwalk. The carpet in the hallways & rooms need to be replaced, room was tiny but we found it comfortable for the price. Quick UBER ride to the airport for an early morning flight.
Stayed 1 night in Apr 2024
Response from Casa Front Desk on 30 Apr 2024
Thank you for taking the time to provide us with your feedback regarding your recent stay at Casa Boutique. Your input is incredibly valuable to us as we strive to improve our services.We will carefully consider your comments as we move forward, and we appreciate your understanding and patience. We are delighted that you chose to stay with us and hope to have the opportunity to welcome you back in the future.

8/10 Good

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for getting around and you can walk. Everywhere. That being said, we are early to bed people , and it was somewhat noisy.
Stayed 2 nights in Jan 2024
Response from Front Desk Team. on 28 Apr 2024
Dear Tami,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient for exploring on foot. We apologize for any noise disturbances that affected your stay. Please know that we take guest comfort seriously and will look into ways to address this issue.We hope to have the opportunity to welcome you back for a more peaceful stay in the future.Best regards,

10/10 Excellent

Trina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We needed face towels and we were informed that they were out. This was the only issue. Great hotel and location!
Stayed 1 night in Apr 2024
Response from Front Desk Team. on 27 Apr 2024
Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for the inconvenience with the face towels and will address this promptly. We hope to welcome you back soon!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place so much! Alicia was so amazing! Great location!
Stayed 1 night in Apr 2024
Response from Casa Boutique on 24 Apr 2024
Thank you for your feedback! We appreciate this and hope to see you again in the near future. Casa Boutique

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Staff attentive. Great location next to the city bus and only a few blocks from the beach with plenty of restaurants in walking distance. There is an Amazon pickup location across the street. Very convenient. Only downside was it is very noisy at night with our room at the front of the building, but I think that is common at any of the hotels there. Maybe a room in the back of the building would be quieter if that is a concern for you.
Stayed 2 nights in Apr 2024
Response from Front Desk Team. on 24 Apr 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay with us. It's great to hear that you found our hotel nice and our staff attentive. We're glad you appreciated our convenient location near the city bus and the beach, as well as the nearby restaurants. We apologize for any noise disturbances you experienced, especially if your room was at the front of the building. We'll certainly take your feedback into consideration and recommend a room at the back for a quieter stay next time. We hope to welcome you back soon!

8/10 Good

Jayme

Travelled with partner
Liked: Staff & service
Alicia was great! She accomodated a VERY late check in, and she was just lovely about letting us store our bags, and restaurant recommendations. Unfortunately, the room wasn't great: It was small and strangely shaped, the carpet felt really dirty, and all in all I didn't feel like the hotel room was incredibly clean. The bed was also very uncomfortable, and it was made up in such a way that I couldn't pull the duvet up to cover my torso, so I was cold all night.
Stayed 2 nights in Apr 2024
Response from Front Desk Casa on 23 Apr 2024
Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations.We take all guest feedback seriously and will address the issues you mentioned with our team to ensure improvements are made. Your comments are invaluable to us as we strive to provide the best possible experience for all our guests. We hope you will consider staying with us again in the future so we can have the opportunity to make it right.

6/10 Okay

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was in walking distance. I disliked not having a/c for a whole day and night.
Stayed 2 nights in Apr 2024
Response from Front Desk Casa on 16 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at Casa Boutique. We truly appreciate your input as it helps us to improve the overall experience for our guests.Your satisfaction is our top priority, and we are committed to ensuring that your next visit exceeds your expectations.We hope to have the opportunity to welcome you back to Casa Boutique in the near future

2/10 Terrible

Jesse

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Casa on 17 Apr 2024
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay.

2/10 Terrible

CINDY

Travelled with group
Disliked: Staff & service, property conditions & facilities
Al llegar al hotel, luego de manejar 6 horas, nos dijeron que la reservación estaba cancelada porque el aire aconsicionado del segundo piso estaba dañado. !NO NOS AVISARON NI NOS DIERON ALTERNATIVAS Y PARA COLMO NOS FACTURARON !! Y siendo fin de semana todo estaba lleno. Acabamos consiguiendo un hotel lejos del área y gastando dinero adicional!! UNA PESADILLA!! No tienen respeto a la clientela.
Stayed 1 night in Apr 2024
Response from Front Desk Casa on 15 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced. We truly value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 Excellent

Patrick

Business traveller
Liked: Staff & service
Excellent location and front desk staff. Terrible smell in elevator lobby.
Stayed 1 night in Apr 2024
Response from Front Desk Casa on 10 Apr 2024
Thank you so much for your feedback! We truly appreciate it and are delighted to hear that you enjoyed your stay. Your comments help us continue to enhance our services to provide even better experiences for our guests. We look forward to welcoming you back soon!

10/10 Excellent

Amber E

Stayed 1 night in Mar 2024
Response from Front Desk Team. on 27 Apr 2024
Thank you so much for your wonderful review! We're thrilled you enjoyed your stay.

2/10 Terrible

Gaurav

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold everywhere! This property is loaded with mold and its smell right from the lobby, elevator and room. Stayed here for 2 nights and hardly spent any time inside due to mold. It’s unhealthy and unsafe within. Overhead AC vent was leaking and had mold around it. Location is great! Checkin was smooth and staff is cooperative.
Response from Front Desk Team. on 3 Apr 2024
Thank you very much for sharing your feedback with us. Your opinion is incredibly valuable to us, as we strive to continuously improve our facilities and services. We sincerely apologize for any inconvenience you may have experienced during your stay. Please rest assured that we are taking your comments seriously and are working diligently to address any issues raised.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.

10/10 Excellent

Ellen, GRESHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk to the beach. Very friendly and helpful staff. The luggage storage option was nice. Room was comfortable.
Stayed 3 nights in Mar 2024
Response from Casa Boutique on 3 Apr 2024
Thank you for your feedback! We hope you will share another vacation with us again in the near future.

10/10 Excellent

Fred, Moose Factory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel. Considered a lot of privacy which i liked
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy
Stayed 3 nights in Mar 2024
Response from Front Desk Casa on 1 Apr 2024
Thank you for your feedback. We hope to see you again in the future!

6/10 Okay

Shanshan

Travelled with group
Liked: Staff & service, amenities
location is good, but the room is too damp.
Stayed 4 nights in Feb 2024
Response from Front Desk Casa on 30 Mar 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us, and we will use them to improve our services. We hope you will consider giving us another chance in the future.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful! Upscale and chic! Great location and can walk anywhere from the hotel! AMAZING Italian restaurant below the hotel. Perfect place to relax and enjoy dinner and a drink in Miami.
Response from Front Desk Team on 26 Mar 2024
Thank you so much for your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel. Your kind words mean a lot to us, and we hope to welcome you back again soon!

2/10 Terrible

Whitney

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Would never book again, the fact that this was $410 blows my mind. Definitely not worth what we paid for. We shared a wall with the restaurant which although the restaurant food was amazing, the noise was not until 1:00am. The tv and thermostat didn’t work. Won’t be back.
Stayed 1 night in Mar 2024
Response from Front Desk Casa on 30 Mar 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us, and we will use them to improve our services. We hope you will consider giving us another chance in the future.

8/10 Good

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 3 nights in Mar 2024
Response from Front Desk casa on 1 Apr 2024
Thank you for your feedback. We hope to see you again in the future!

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having no towel bars was odd and didn’t encourage reuse of towels. Corridor carpets need cleaning
Stayed 1 night in Mar 2024
Response from Front Desk Casa on 17 Mar 2024
Thank you for your feedback. We apologize for the inconvenience regarding the towel bars and cleanliness of the corridor carpets. We will address these issues promptly.

10/10 Excellent

Daisy, issaquah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice cute hotel in the middle of all the cool places! Checkin was excellent and he was very very nice. Will be back!
Stayed 1 night in Mar 2024
Response from Front Desk Casa on 17 Mar 2024
Glad you enjoyed your stay! Looking forward to welcoming you back!

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from Front Desk Casa on 5 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kimberly, Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The room was wonderful and the staff outstanding. Would stay there again. Loved that they had a restaurant attached.
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 24 Mar 2024
Thank you so much for your positive review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Dario

Stayed 2 nights in Feb 2024
Response from Front Desk Casa on 1 Apr 2024
Thank you for your feedback. We hope to see you again in the future!

2/10 Terrible

Madison

Stayed 1 night in Mar 2024
Response from Front Desk Casa on 1 Apr 2024
We apologize that your experience is not how you expected. We hope to have another opportunity in the future.

10/10 Excellent

Domenica

Travelled with family
Great location. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Front Desk Casa on 13 Mar 2024
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to ensure that every guest has a memorable stay, and we are delighted to hear that we succeeded with you.We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Carleton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well located for access to beach, bars and restaurants. Main road can be noisy so potentially rooms facing that way will hear it. Rooms are modern and reasonably sized.
Stayed 3 nights in Feb 2024
Response from Front Desk Casa on 13 Mar 2024
Thank you so much for taking the time to leave us a review! Our team works hard to ensure that every guest has a memorable stay, and we are delighted to hear that we succeeded with you.We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated property in the heart of the action in South Beach! Friendly staff. No dedicated parking in front of building makes unloading/loading luggage a bit challenging.
Stayed 2 nights in Mar 2024
Response from Front Desk CASA on 13 Mar 2024
Thank you for your feedback! We're glad you enjoyed our updated property and friendly staff. We appreciate your comment about parking and will take it into consideration for future improvements.

10/10 Excellent

Bob

Stayed 1 night in Mar 2024
Response from Front Desk Casa on 30 Mar 2024
Thank you for your feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a short stay- staff very friendly, restaurant was great!
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 5 Mar 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your short stay with us. Our staff takes great pride in providing excellent service, and we're thrilled that you found them to be very friendly. We're also pleased to hear that you enjoyed our restaurant. We hope to welcome you back for another great experience soon!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
All was as it should be.
Stayed 1 night in Mar 2024
Response from Front Desk Casa on 5 Mar 2024
We're glad to hear that everything met your expectations! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Danielle K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was ok and the rooms are very small.
Stayed 2 nights in Feb 2024
Response from Casa Front Desk on 2 Mar 2024
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We appreciate your valuable comments and will use them to improve our services.

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Feb 2024
Response from Front Desk Casa on 1 Apr 2024
We apologize that your experience is not how you expected. We hope to have another opportunity in the future.

6/10 Okay

Anita

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful and held bags till check in and after chk out but room was tiny and even difficulty getting in and out of bathroom due to smallness . They also charged an additional $200 deposit ( returned if everything fine) but charged for other things like using coffeemaker in the room , toothbrush/ toothpaste , bottleopener, ect. They also had you sign in and out a towel each to the beach and if not returned charge $25 each. Had a large resort fee each day per person ($36) but nothing at hotel extra that the resort fee paid for except could use beach chairs if available.
Stayed 2 nights in Feb 2024
Response from Front Desk Casa on 17 Mar 2024
Thank you for your feedback. We're glad to hear that our staff were friendly and helpful during your stay. We apologize for any inconvenience caused. Your comments areduly noted and will be addressed with our management team for improvement. We appreciate your input and hope to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Sabrina

Extremely small room - no flexibility to change to accommodate me once I arrived. When I called to ask about parking they said there was parking - when I arrived with a rental car no parking on site. I also could hear so much noise from the hallway and outside every night to the point I could not sleep properly. Very uncomfortable bed and not even 1 bottle of water was complimentary. The restaurant was always super busy and loud - only good thing was Limoncella being great food and service. The hotel was average and that’s being generous.
Stayed 5 nights in Feb 2024
Response from Front Desk Casa on 13 Mar 2024
We're sorry to hear about the challenges you experienced during your stay. Your feedback is valuable to us, and we will address these issues to improve our services. We hope to have the opportunity to welcome you back and provide a better experience.

6/10 Okay

Fazeela, Davie

Travelled with family
Did not like noise from restaurant on property. Very noisy on first floor. Also hallway had an unpleasant odor for a boutique hotel. Parking was a major hassle.
Stayed 2 nights in Feb 2024
Response from Front Desk Casa on 26 Feb 2024
Certainly! Here's a response:---We're sorry to hear that we didn't meet your expectations. Please know that we are continually working to improve our services and hope to provide a better experience in the future. Thank you for your feedback.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to beach. Plenty of walkable dining options
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 26 Feb 2024
Thank you for choosing Casa Boutique Hotel for your stay. We truly appreciate your patronage and hope you had a wonderful experience. We look forward to welcoming you back soon!

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 30 Mar 2024
Thank you for your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very nice rusped before cruise.
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 22 Feb 2024
Thank you so much for your positive review of our Casa Boutique Hotel! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and create a comfortable and welcoming atmosphere for our guests. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Rajeev, Downingtown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Front Desk Casa on 30 Mar 2024
Thank you for your feedback!

4/10 Poor

Sean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 1 Apr 2024
We apologize that your experience is not how you expected. We hope to have another opportunity in the future.

8/10 Good

Ai Ling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time at Casa Boutique. The staff were all super kind and helpful. The building and room were great as well. The area is convenient for going to Miami Beach and the strip.
Stayed 1 night in Feb 2024
Response from Reservations team on 22 Feb 2024
Thank you so much for your review of our Casa Boutique Hotel! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and create a comfortable and welcoming atmosphere for our guests. We hope to welcome you back again soon for another wonderful stay.

6/10 Okay

Amy, Waterford

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Paid $300 a night for this hotel and was sadly disappointed. I was expecting more amenities for the price point. The only amenity was the ability to get a beach lounger. They charge ridiculous prices for the mini bar in the room and no free coffee. It’s a good location, close to the beach and many restaurant options. The beds were comfortable but being on the first floor left us with a sleepless night with all the restaurant noise right next door. Staff was friendly but I found this hotel not worth the price point.
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 23 Feb 2024
Thank you for taking the time to share your feedback. We're disappointed to hear that your experience at Casa Boutique Hotel did not meet your expectations. Providing exceptional service and a comfortable stay are our top priorities, and we regret any inconvenience you may have experienced during your visit.Please know that your comments are valuable to us as we continually strive to improve our services and guest experiences.We hope that you will consider giving us another chance to exceed your expectations on a future visit to Casa Boutique Hotel. If you have any further feedback or concerns, please do not hesitate to contact us directly.Warm regards

10/10 Excellent

Ana, Bronx

Stayed 3 nights in Feb 2024
Response from Front Desk Casa on 30 Mar 2024
Thank you for your feedback!

10/10 Excellent

juliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 30 Mar 2024
Thank you for your feedback!

4/10 Poor

Michael

Stayed 1 night in Feb 2024
Response from Front Desk Casa on 1 Apr 2024
We apologize that your experience is not how you expected. We hope to have another opportunity in the future.

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to beach and restaurants! Bathroom shower cold and noisy at night.
Stayed 4 nights in Feb 2024
Response from Front Desk Casa on 2 Mar 2024
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience the delay in releasing your deposit may have caused. We hope that you will consider giving us another chance to exceed your expectations on your next visit!

10/10 Excellent

Paul, Sault Ste. Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were friendly and helpful
Stayed 1 night in Feb 2024
Response from Front Desk Casa on 27 Feb 2024
We look forward to welcoming you back soon and hope to continue exceeding your expectations!