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Reviews of WoodSpring Suites Naples

2.5 out of 5
WoodSpring Suites Naples
3786 Whitelake Boulevard, Naples, FL

Reviews

6.8
Rating 10 - Excellent. 224 out of 714 reviews" "
Rating 8 - Good. 170 out of 714 reviews" "
Rating 6 - Okay. 103 out of 714 reviews" "
Rating 4 - Poor. 84 out of 714 reviews" "
Rating 2 - Terrible. 133 out of 714 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Marco

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked into our room to find the room infested with roaches....walked right out and found another hotel. The gentlemen at the front desk said he would refund our money and now they refuse to give us a refund. Expedia will not take responsibility either and refund our money. Expedia service is to provide hotels that are clean and satanized to have a comfortable stay. That was not the case here and neither want to be held accountable. Last time I use either service.
Stayed 1 night in Apr 2024

10/10 Excellent

Gerardo

Liked: Amenities, property conditions & facilities
Everything good
Stayed 1 night in Apr 2024

4/10 Poor

Daniel, Naples

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very strange odor in room, roll-in shower available but no ADA door entrance
Stayed 10 nights in Apr 2024

6/10 Okay

Jim

Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Thank you for staying with us.

6/10 Okay

Elmer

Disliked: Amenities
Nothing special, if anything he was missing a few basic things. No shampoo in the shower, no tissue box next to the beds and no closet; had an open space to hang your clothes from. Weird. Had to ask to be moved to a different room due to a strong smell of chemicals (cleaning stuff probably) and the AC was very loud. All in all a very basic experience.
Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Mildred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, and reasonable price
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Thank you for staying with us.

8/10 Good

Sandra

Liked: Property conditions & facilities
The property is extremely clean; it exceeds my expectations. The laundry room is clean and has up to date washers and dryer and it’s not expensive to wash. The Front Desk clerk was very nice. I should have stayed here sooner.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Thank you for staying with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service
price and availability good.
Stayed 1 night in Mar 2024
Response from Manager on 8 Apr 2024
Thank You

10/10 Excellent

Aleksandr

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with mini kitchen. Very clean and smells good. Very affordable in this area.
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr 2024
Thank you for staying with us.

2/10 Terrible

Zachary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room covered in roaches! Front desk staff were nonchalant about it and never apologized! Avoid this place at all costs! You are better off sleeping in your car !!!!
Stayed 3 nights in Mar 2024
Response from Manager on 1 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 4 nights in Mar 2024
Response from Manager on 1 Apr 2024
Thank you.

6/10 Okay

Jean-Bernard

Business traveller
It’s a long staying place! And the staffs are not friendly.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Thank you.

4/10 Poor

Donald

Stayed 10 nights in Mar 2024
Response from Manager on 8 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean place throughout! Very conveniently located
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Thank you for staying with us.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty burn marks smelly cockroaches
Stayed 1 night in Mar 2024
Response from Manager on 11 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

GARY

Business traveller
Convenient location, friendly staff and clean property.
Stayed 7 nights in Mar 2024
Response from Manager on 11 Mar 2024
Thank you.

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It had roaches in the bathroom and smelled like cigarettes
Stayed 1 night in Mar 2024
Response from Manager on 8 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Debbie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run down
Stayed 2 nights in Feb 2024
Response from Manager on 4 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Roberto

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches in the room n they charge to get new towels n shampoo
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Lisa A.

Stayed 1 night in Feb 2024
Response from Manager on 25 Mar 2024
Thank you.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient for our stay at a sports event .... The staff was courteous and beds were very comfortable. Nice to have a full size frig, stove and microwave though we only stayed one day . Down size was no coffee available only tea and the snack machine wasn't working. No ice maker on property which was fine because there was a gas station close by
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb 2024
Thank you. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Tom

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Manager on 26 Feb 2024
Thank you.

2/10 Terrible

Edward

Travelled with group
Horrible!!!!
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Giovanni

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Average hotel for an average price
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Thank you.

2/10 Terrible

Johanna

Stayed 1 night in Feb 2024
Response from Manager on 25 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 Good

Glenda

Travelled with family, Business traveller
Liked: Cleanliness
The cleaning service was good. The bed wasn't too comfortable. There was also cockaroaches. Live ones and dead ones.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

ALEXANDER

Travelled with family
Disliked: Property conditions & facilities
No good for the price!
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Rhonette, Lehigh Acres

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Better upkeep on the room floors needs to be better; you can definitely tell the hotel allows pets. I travel often for work so this was my 2nd time booking at this location. The first time staying I was put on the 3rd floor & it had a strong pet odor soon as you stepped off the elevator. My allergies were acting up the whole stay. I figured my 2nd stay this go round might have been different if I asked to be on any floor other that the 3rd & it was the same experience except this time I noticed a small roach in the bathroom so I only brought up what I needed in a plastic bag. Bedding sheets is very thin & stained with something yellow so I actually just slept on top of them & went out & purchased my own thick blanket. I’m disappointed in the quality of the hotel’s upkeep because the location is in the perfect area near restaurant & shopping centers like grocery stores etc. Night time it feels unsafe & suspect outside & I noticed a lot of the guest that stayed there were workers that does some sort of construction or landscaping. Few very sketchy looking people that you could clearly tell were on some sort of drugs. Recommend any guest that stay to make it a short stay of 1 night if unable to really afford something better & to park near front of office if feeling unsafe. I would definitely book to stay at WoodSpring again I would just check out another location.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Shawn, Oviedo

Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Thomas

Cockroach’s in room when we returned from dinner left hotel immediately
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Harrison

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Thank you.

6/10 Okay

melody

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floors were filthy in the room.i didn’t expect anything but basic but it should be clean.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Milagros

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
you can hear everything very noisy
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

james

Travelled with partner
Disliked: Property conditions & facilities
The remote never worked the toilets never flushed
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roach motel is all you need to know
Stayed 2 nights in Feb 2024
Response from Manager on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Finding 2 friends on your bed
The elevator was not working, the lamp in the room was rusting out. There was some mold in the shower. I had to fix the toilet chain in tank. By morning I found 2 roaches on my bed frame. Sorry but for a hotel that is only 5 years old shouldn't be in this type of condition. One more thing, it was hard to sleep with some of the noise coming from other rooms.
Stayed 1 night in Jan 2024
Response from Manager on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Wilma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was ok.
Stayed 1 night in Jan 2024
Response from Manager on 13 Feb 2024
Thank you.

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I can say is that the website I reserved from said they provide breakfast but they dont. Everything else was great.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Thank you.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Thank you.

2/10 Terrible

Fausto

Travelled with family
Disliked: Room comfort
Full Contractors In The Parking Eating,In the Lobby,
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Dalia

Disliked: Cleanliness, amenities, property conditions & facilities
This place was disgusting. Never again. It was dirty, poorly maintained and loud.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service great location close to restaurantas cafes and supermarkets
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for staying with us.

2/10 Terrible

Marla

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroach City
This is the first and only time that we have ever stayed at a hotel that was infested with cockroaches. We were totally grossed out and immediately went to the front desk. The receptionist was apologetic and gave us a new room. It was uncomfortable sleeping there after seeing cockroaches in another room. I couldn’t believe the number of cockroaches that we saw in the first room we were given! It was horrible.
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Jan 2024
Thank you.

8/10 Good

Chanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
Thank you.

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Manager on 15 Jan 2024
Thank you.