Vacation Villa, 4 Bedrooms (1910) | Children’s theme room
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Reviews of Club Cortile Resort

3.5 out of 5
Club Cortile Resort
2809 Club Cortile Cir, Kissimmee, FL

Reviews

6.0
Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 5 out of 33 reviews" "
Rating 6 - Okay. 6 out of 33 reviews" "
Rating 4 - Poor. 6 out of 33 reviews" "
Rating 2 - Terrible. 8 out of 33 reviews" "

6.8/10

Cleanliness

4.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Terrence

Liked: Cleanliness, amenities, property conditions & facilities
Great experience except the extra charge for early check-in without being able to check-in early. Besides that this place was amazing
Response from Ronald on 20 Jun 2023
Hi Terrence,Thank you for taking the time to share your feedback with us. We're glad to hear that you had an amazing experience at our vacation home! We apologize for any confusion regarding the extra charge for early check-in. Please note that any additional services or requests are subject to a charge as they are not included in the standard reservation.We understand that you were unable to check in early, and we apologize for any inconvenience this may have caused. We strive to accommodate our guests' needs whenever possible, and we will take your feedback into consideration to improve our services in the future.If you have any further questions or concerns, please don't hesitate to reach out. We hope to welcome you back for another great stay soon!Best regards,RonaldACO Vacation Homes

4/10 Poor

Danielle, Dayton

Travelled with family
Disliked: Cleanliness, amenities
The kitchen was nice and remodeled.
Stayed 4 nights in Feb 2022
Response from Bella Bermudez l ACO Guest Experience on 18 Mar 2022
Dear Danielle, thank you so much for you feedback. We really appreciate it and would love to see you again soon with us. :)

10/10 Excellent

Teaona

Travelled with group
Liked: Cleanliness, amenities
Loved everything about it!
Stayed 5 nights in Jan 2022
Response from Bella Bermudez l ACO Guest Experience on 18 Mar 2022
Dear Teona, thank you so much for your feedback. It was a honor to have you as a guest. Have an awesome weekend.

10/10 Excellent

Erika

Stayed 5 nights in Feb 2021

2/10 Terrible

Mich

Disliked: Cleanliness, room comfort
Stayed 14 nights in Dec 2021

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, room comfort
Great getaway
Had a very nice stay in this comfortable unit. Was a birthday weekend trip and fun was had by all.
Stayed 3 nights in Dec 2021
Response from ACO Vacation Homes on 18 Jan 2022
Hello Eugene, hope you are doing well! You enjoyed the stay and it's the most important thing! It's really great to hear that from you! :) We can't wait to see you in your next vacation time! It will be a pleasure receive you as guest in the future. Best regards, ACO Vacation Homes

6/10 Okay

Deborah

Travelled with family
Liked: Property conditions & facilities
When we arrived we had a hard time entering property, parking was difficult spots were full on premises, we had to vaccum pull out sofa there were ants on frame at sleeping area, THERE IS ONLY 1 BUNK BED, NOT 2 AS STATED IN ADVERTISEMENT, TV in master was broke , when we addressed these issues 2x in an email, nothing was done,they just sent someone to look at tv and said someone else had to come fix it and they never arrived.
Stayed 4 nights in Nov 2021
Response from ACO Vacation Homes on 18 Jan 2022
Dear Deborah, hope you are doing well! I'm really sorry for hear that from you. The most important thing here is your experience, with a relax time, a fun time, an amazing time! I'm verifying your reservation and here counts that all your messages were replied also your notes. We have a customer service that works 24/7 to give you a complete service and support. I already contact our maintenance department to double check this house, okay? We would like to reaffirm: you as our guest and your experience in our house are the most important things to us, and we listened your issues related, so we will learn and make our service better day by day. Please, contact us, let's have a conversation about your next trip. We can solve it and show you that we are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal. Kind regards, ACO Vacation Homes

2/10 Terrible

Lilyan

Stayed 10 nights in Jul 2021

10/10 Excellent

Erika

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The was the BEST stay my family has ever had. The children really enjoyed the beautiful rooms and villa. We’ll be back for more stays in the future!
Stayed 2 nights in Oct 2021

2/10 Terrible

Cinthya

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property waa good overall. But what made me disappointed about it was the check in process. I had to go through a whole lot just to check in.
Stayed 6 nights in Jul 2021

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2021
Response from Ronald on 14 Jul 2021
It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
I was disappointed that there wasn’t any wash cloths to bath with, the bathroom didn’t have any curtains so the people behind could see in. No hand soap in any of the bathrooms.
Stayed 2 nights in May 2021

6/10 Okay

Hilda

Travelled with family
Too stressful for vacay.
It was ok. Check in was to complicated. Too much paper work. To much personal information given. Not comfortable with that. Had to send pictures of my cards and Id's. Very difficult to enter property. After waiting forever in line, cars would rush in and almost crash you to get in. Gate would close and would have to retry. They could never find my reservation very stressful. Property not so clean. Gum and stuff stuck under furniture. Floors were not that clean when we arrived. Somethings had alot of wear and tear.
No light in this room. No plugs for lamps.
Table very scratched rug had odor
Garage can broken.
Stayed 4 nights in Apr 2021

8/10 Good

Brittany

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
No communication but clean and convenient
Very clean and as pictured. Communication was lacking with property manager both before trip and during. They only had my ID on file so it made getting into the complex difficult with three cars. Location was great for disney. Plenty of restaurants and shopping nearby. Would stay again if not for the communication issues.
Stayed 4 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
This property was so hard to get access too when you left and returned it was at least 15 mins before they let you back in. It has no cable, WiFi or ice maker in the rooms. I had a repair gut come to say he needed to call someone else who never can do feel I need a partial refund.
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
Not as advertised. Refrigerator leaking huge amounts of water, dangerous. Overall dirty but the a/c filer was terrible. We had to buy one and install it. Most of us leave with an allergy. The a/c unit was not in a good cleaning conditions. No response from Expedia about our complaint. First and last time booking through Expedia.
Stayed 4 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with family
Stayed 7 nights in Feb 2021

8/10 Good

Amani, Nyc

Travelled with family
Liked: Cleanliness
I didn’t like the outside set up And the fact that the office was closed
Stayed 4 nights in Jan 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness
Not bad for the price
Stayed 3 nights in Oct 2020

6/10 Okay

Jhanice, Newark,Nj

Travelled with group
Disliked: Cleanliness, amenities
So I stayed at this resort on July 1-6 2020 and the resort is Beautiful BUT the problem that we had was there was no one to contact incase there was anything wrong with the property. When we first arrived it took the longest for the property to send me the proper information so that I can enter where I was staying. On top of that The main bathroom that was at the house the sink kept leaking and there was no hot water in the shower. The living room tv did no work at all and we also saw about 3 roaches within the entire time staying there.(which I killed) While all of this was happening at the property I tried calling the number that was provided and I emailed the email that was given and didn’t get a response at all. They even told us that the pool was gonna be open on the 1st of July & that wasn’t true.(I’m sure due to COVID) Besides all of these minor issues the property itself was awesome and majority of the neighbors were friendly and didn’t mind loud music.
Stayed 5 nights in Jul 2020

6/10 Okay

Alexander, Locust Valley

Travelled with family, Business traveller
Liked: Cleanliness
Everything is fine, only there were difficulties with registration of passage to the resort terrain.
Stayed 5 nights in Jun 2020

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2020

2/10 Terrible

India

Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was not aware the property was in a neighborhood community when it says "resort" in the title. Also communication was horrible. Although the apartment itself was very clean and well decorated I will not being staying here again.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, the unit has just been remodeled and while it needs a couple of finishing touches, it is well done and comfortable. It is like a brand new unit as the remodel was extensive. This is a condo complex and not necessarily a vacation complex. There is a pool and hot tub (both are nice) but it is not a resort property which was fine with us as we wanted a base of operation. The beds were great, all very comfortable and was sufficiently equipped and the unit is in a good central location. The rental company is a little different to deal with and requires a lot of information sent to them. Their communication is so so. Overall I highly recommend this place.
Stayed 7 nights in Mar 2020

4/10 Poor

Mario

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
lack of comunication and is. not what i reserve plus the managers of the propety very rude no customer’s service and they don’t care if you reserve tru expedia
Stayed 2 nights in Feb 2020

2/10 Terrible

Jesus

8/10 Good

Edwin

Travelled with family
Liked: Room comfort
Stayed 8 nights in Feb 2022
Response from Bella Bermudez l ACO Guest Experience on 18 Mar 2022
Dear Edwin, thank you for rating us, it's really important to know how are guests feel. Have a wonderful weekend.

10/10 Excellent

Yahaira

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy limpio muy bueno y regresaremos pronto
Stayed 2 nights in Oct 2021

10/10 Excellent

AURELIO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in May 2021
Response from Ronald on 14 Jul 2021
It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Cuando entramos al apartamento nos dimos cuenta que el sofa cama está roto, en la mesa del comedor hay una copa de cristal estillada, el apartamento tiene polvo y basura de personas que se han quedado ahí en todas las habitaciones, mala comunicación de parte de Acohomevaccation con seguridad ellos ni sabían de nosotros y nunca nos dejaban entrar a pesar de que seguiamos todas las instrucciones, muchos malos ratos y hasta nos hicieron perder el tiempo es una mala eleccion para vacacionar.
Stayed 5 nights in Apr 2021