Deluxe Double Room
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Reviews of Hotel MonteCarlo

2 out of 5
Hotel MonteCarlo
4733 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 81 out of 157 reviews" "
Rating 8 - Good. 43 out of 157 reviews" "
Rating 6 - Okay. 13 out of 157 reviews" "
Rating 4 - Poor. 12 out of 157 reviews" "
Rating 2 - Terrible. 8 out of 157 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

PATRICK

Liked: Cleanliness, staff & service
Stayed 16 nights in May 2024

8/10 Good

Ashish Supriya Grace Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good place to stay but it needs to do a better job keeping up with the repairs.
Stayed 9 nights in Mar 2024
Response from Kris on 22 May 2024
Thank you for the feedback. We will work on the concerns you mentioned.We hope to have you as our guest next time you visit the area.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Kris on 22 May 2024
Thank you Brenda

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, quiet and safe. Property is located in a busy area. Many restaurants nearby.
Stayed 1 night in May 2024

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best for a low budget hotel. It was clean, comfortable, and inexpensive. Easy drive to the Disney parks.
Stayed 1 night in May 2024
Response from Hotel Owner on 13 May 2024
thank you so much Michael..

10/10 Excellent

Carol Ann

Liked: Staff & service, amenities, property conditions & facilities
Great place. Older property being refurbished. Clean with new beds. Bathrooms remodeled. Only disappointed that the pool was closed 😔
Stayed 1 night in May 2024

6/10 Okay

Lawrence

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The pool was green, the room was not made up when I returned.
Stayed 2 nights in May 2024
Response from Kris on 16 May 2024
I am sorry we fell short of your recent stay with us. We are making repairs to the pool so it can be reopened very soon.

8/10 Good

Mark, Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For a reasonably priced motel I was impressed with how clean the room was. The three employees I encountered were all friendly and helpful (checking in, out and housekeeping maintenance. Motel is close to multiple dining options including a brand new McDonald’s and Panda Express. There is some road noise but AC drowns most of it out. I would stay again just given the cleanliness and convenience of easy in and out.
Stayed 1 night in May 2024
Response from Kris on 22 May 2024
Thanks Mark for the feedback. We are happy to see our staff made your stay with us a success.

4/10 Poor

Kaela

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Spend your money elsewhere. Tons of places in the area to choose from. The customer service is poor.
Stayed 6 nights in Apr 2024
Response from Kris on 16 May 2024
My apologies that we did not give you the service that you should have had. I have spoken to the team and we will do much better moving forward.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
For the low price, this place was a great option! Extremely quiet and clean. No issues and i would not hesitate to stay there again.
Response from Hotel Owner on 13 May 2024
thank you Lynn for the review.....

10/10 Excellent

Buenaventura

Travelled with family
Great and cheap place to stay. Very clean and close to everything. Staff very friendly and helpful. Will stay again when visiting kissimmee.
Stayed 1 night in May 2024

8/10 Good

Barbra Ann, Union

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a decent little motel for just having a place to sleep at night because you are out all day. Nothing too special, but not a bad place either. Some upkeep is lacking a little…water stained shower curtain, and towels were scratchy yet replaced every other day for us. One of the mattresses was a little saggy, but the other was firm and comfortable. I did have to clean some blood off the front, bottom of the toilet the first day, so that was a little gross, but beyond that it was clean enough for us and we did not hear people in other rooms etc. We felt safe in the room, although I do use my own locking safety devices. The shower is a rain type of shower head, which was fine, but it was a soft flow and you could not angle it for washing… We made due, but someone else may want to know this. For the price, privacy and cooperative and kind staff, I would stay here again. We did not use the pool, but we saw others enjoying it. Some lounging chairs might be a nice addition to the 2 tables and chairs provided at the pool. There is plenty of space for clothing in a closet and drawers and the fridge and microwave were good to have as well. I could not use the safe because it was locked and no instructions for how to open it. I could have asked the front desk, but it was not that necessary for me to get it opened. It is also near plenty of restaurants and shopping and not that far from Disney parks at all.
Stayed 6 nights in Apr 2024
Response from Kris on 16 May 2024
Thank you Barbra for the valuable feedback. We will continue to work hard on the concerns you mentioned. Our goal is make sure all guests stay in a clean well maintained room.

8/10 Good

Yamileth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I open the door to the room it was very clean bathrooms clean the only thing I didn't like was nobody never came to give us clean towels when we left the room for today we came back and the dirty towels were still on the floor we had a call the office to go myself and pick the towel otherwise everything else was good room clean and the staff is very friendly
Stayed 2 nights in May 2024
Response from Kris on 16 May 2024
I am sorry we failed you on the service. We have spoken with our staff to correct this problem. Thank you again for staying with us.

10/10 Excellent

Shawn

Travelled with family
Liked: Staff & service, property conditions & facilities
We were there for 4 days,received no housekeeping ,but all in all ok stay

10/10 Excellent

Rosaisela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 4 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and kind. The property is well kept and clean. The rooms are clean and have everything one would need. The pool was clean and well maintained. I will use them again in the future and recommend them to anyone going to the area
Stayed 7 nights in Apr 2024
Response from j on 13 May 2024
Thank you April for the wonderful review .hope to see you again....

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for the price. Will definitely book again
Stayed 2 nights in Mar 2024

8/10 Good

Alvin Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria Eugenia Moreno

Liked: Cleanliness, staff & service, property conditions & facilities
Fue agradable mi estancia en el hotel y en mis próximas vacaciones nos volveremos a ver
Stayed 4 nights in Apr 2024

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dirty, horrible stench, unfriendly Manager, dirty linens/blankets. Felt totally unsafe!!!
Stayed 3 nights in Apr 2024
Response from Kris on 16 May 2024
I am sorry that you had this experience with our hotel and staff. This is not what I expect from my staff I have spoken to them on their behavior and the condition of the room. We will not allow our guests to receive service like this anymore.

10/10 Excellent

Abril marytere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful !!
Stayed 2 nights in Apr 2024

10/10 Excellent

KRISTEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels daily, pool was perfect temp and not over chlorinated. Will stay here again if we return to Orlando.
Stayed 4 nights in Apr 2024

10/10 Excellent

mike, Ogden

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to pick up
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent place to stay for the value! Clean and friendly staff!
Stayed 2 nights in Apr 2024

6/10 Okay

Anna

Travelled with family
Liked: Staff & service
The beds were very worn in, small and noisy, the room had a musty smell at first...
Stayed 1 night in Mar 2024

2/10 Terrible

Karthick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. Front desk not staffed 24/7. Room was not cleaned even as per their schedule. Would not stay again.
Stayed 3 nights in Apr 2024
Response from Kris on 16 May 2024
I apologize that our staff missed servicing your room during your stay. We will do much better.

10/10 Excellent

frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several places to eat
Stayed 1 night in Apr 2024

10/10 Excellent

Jo Amy

Stayed 3 nights in Mar 2024

10/10 Excellent

Fodly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from jk on 13 May 2024
thank you for Choosing hotel monte Carlo.....

6/10 Okay

Todd

Travelled with family, Travelled with group
Liked: Staff & service
Super nice folks that own it and very friendly! They have just bought the hotel and are remodeling as they go! 3 main lights didn’t work. Bathroom tissue was single ply and half width of normal size. AND….Only a small amount left on last roll. They are working the kinks out! Still, a Very clean place, comfortable beds, and a good value.
Stayed 1 night in Apr 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 2 nights in Jan 2024

6/10 Okay

Xavier Anton

Travelled with family
Liked: Cleanliness, staff & service
We were in room 110. Overall, the room was satisfactory and the staff was very helpful. However, the door, while locked, showed a lot of light around it. The bathroom door drags on the tile floor, causing the base to deteriorate. The bathroom door in Room 102 (my son's room) has the same issue. This can be solved by shaving the bottom of the door off and securing the bottom of the door with a kick-plate and screws. I would have no problem coming back to this hotel in the future.
Stayed 3 nights in Mar 2024

10/10 Excellent

KT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Danielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location. Friendly staff. Unfortunately they came to change our garbages which was nice, but we realized they had taken our dirty towels that we put on the floor and just refolded them up for us to use. Very unsanitary.
Stayed 3 nights in Mar 2024
Response from Kris on 16 May 2024
Danielle this is not our practice with our towel. We will always refresh/ replenish with fresh clean towels. This is our hotel standard.

6/10 Okay

ROBERT

Is not very clean
Stayed 7 nights in Mar 2024
Response from Kris on 16 May 2024
Sorry Robert that this was your experience at our hotel.As an older hotel we strive to make sure we maintain a high standard of cleanliness.

8/10 Good

jeffrey w

George was great. Very helpful
Stayed 1 night in Mar 2024

8/10 Good

jeffrey w

The shower has a little mold in it
Stayed 3 nights in Mar 2024

10/10 Excellent

Edwin, Plainfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were nice and always attentive to what we needed. Only complaint is that the wifi was very weak and inconsistent.
Stayed 6 nights in Mar 2024

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe. Good pruce
Stayed 1 night in Mar 2024

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very good with fancy furniture.
Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but kept very clean. Good price point.
Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained motel. Very affordable for a one night stay prior to flying out of Orlando. We would book again!
Stayed 1 night in Mar 2024

6/10 Okay

Lynn Mitchell

Travelled with partner
Disliked: Amenities
The rooms are far better than you would expect from the outward appearance.
Stayed 3 nights in Mar 2024
Response from Kris on 25 Mar 2024
Thank you Lynn for the honest feedback, With a older hotel we work hard to maintain each guest room to spotless cleaning standards.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Mar 2024

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Well maintained, clean and affordable for the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Jane St

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an adorable motel. Great fine! Has fridge and microwave hairdryer and iron! Perfect!
Stayed 2 nights in Mar 2024
Response from Kris on 25 Mar 2024
Thanks Jane for sharing your stay with us. It was a pleasure having you as our guest.

10/10 Excellent

CHELSEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 7 nights in Mar 2024

2/10 Terrible

Pat

Travelled with family
That bathroom should be condemned
Stayed 5 nights in Mar 2024
Response from Kris on 25 Mar 2024
Pat I am sorry we did not exceed your expectations while staying with us.