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Reviews of Palazzo Lakeside Hotel

3 out of 5
Palazzo Lakeside Hotel
4944 W. Irlo Bronson Memorial Highway, Kissimmee, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 1902 out of 3929 reviews" "
Rating 8 - Good. 881 out of 3929 reviews" "
Rating 6 - Okay. 436 out of 3929 reviews" "
Rating 4 - Poor. 302 out of 3929 reviews" "
Rating 2 - Terrible. 408 out of 3929 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super nice, clean everything good
Stayed 1 night in May 2024

2/10 Terrible

Krisbelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Depósito y cargo por llegar tarde sin precio aviso
Stayed 4 nights in May 2024

10/10 Excellent

Chantavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in May 2024

6/10 Okay

kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, but our room was right next to the laundry and cleaning rooms. They were super loud in thier talking and laughing, slamming doors all through the night and early morning. If you book here make sure not to get rooms in the 1st building on 1st floor you will not get a good rest.
Stayed 3 nights in May 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, recommend.
Stayed 4 nights in May 2024

10/10 Excellent

Angelene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Palazzo. The grounds were beautiful. The room was fairly plain but it was clean and the bed was comfortable. The only thing we wished we’d had in the room was a microwave but there was one downstairs that we used. The staff was great, very friendly and helpful. We would definitely stay here again
Stayed 5 nights in Apr 2024

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities
ZEZGO was great
Stayed 2 nights in May 2024

8/10 Good

Michelle

Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly C

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un ambiente tranquilo
Stayed 2 nights in Apr 2024

10/10 Excellent

washington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent exerience, me and my family had a fantastic time with the amazing service, morning food service, and the friendly staff. I will recommend this to everyone.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows are very comfortable
Stayed 1 night in May 2024

6/10 Okay

Angel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I only used one bed the other was broke
Stayed 2 nights in Mar 2024

2/10 Terrible

Krisbelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never get an answer about my reservation time and then they charge me 39. For late check in they never told me
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was really sweet. She was actually there to serve us breakfast in the morning. Breakfast was also very good. We will definitely be coming back.
Stayed 1 night in Apr 2024

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying at this property. I love it. Very friendly staff. Very clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Miki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel give us Free nice breakfast every day ( waffle, bread, sausage, egg, vegetables, fruits, and so on). Nice lake in front of the hotel. Pool is small but good enough about 10 people. There are 3 Hammocks. Nice, quiet, and cozy places to stay. Free breakfast is big plus!
Stayed 4 nights in Apr 2024

8/10 Good

JJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location friendly staffing. The breakfast could be a little better but its a great stay definitely for the price.
Stayed 2 nights in Apr 2024

2/10 Terrible

Dennis

Disliked: Property conditions & facilities
Cockroaches everywhere
Stayed 2 nights in Apr 2024

8/10 Good

Niulin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. People were nice and always willing to help with everything we needed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

10/10 Excellent

Ila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Very cute for an affordable honeymoon.
Stayed 1 night in Apr 2024

6/10 Okay

Bruno

Travelled with partner
Disliked: Staff & service
Overall enjoyable; would like staff to be better knowledgeable about the area (I.e, places to eat/go, and information about amusement parks/ locale of ticket sales, etc)
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer

Stayed 1 night in Apr 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure, i've stayed here probably 5 different times varying lengths (1-5 days) and they are always pleasant. Rooms are always tidy, never anything to fuss about really.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experiance.
Stayed 4 nights in Apr 2024

6/10 Okay

Yaravi

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

2/10 Terrible

HARSHAL S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They clean your room every 3 days and in the name of resort they have small swimming pool and kids area..and they charge $30 per night…avoid this hotel if you get a nice one in this price range.
Stayed 3 nights in Apr 2024

10/10 Excellent

Onur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Jan 2024

10/10 Excellent

Webster

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Everything was amazing! Especially the cupcakes for the birthday kids
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Reynaldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Bolanle Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fantastic
Stayed 7 nights in Apr 2024

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was unique, beautiful decor, and very clean. The staff were all very friendly and greeted by everyone who we passed. For the cost it was a great option for a quick trip, and close to the Disney park and Disney Springs.
Stayed 3 nights in Apr 2024

8/10 Good

Nahomie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. I wish the rooms would have a microwave instead of having to walk to go use the microwave.
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and the staff were all pleasant.
Stayed 1 night in Apr 2024

2/10 Terrible

Kaitlin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very dirty and the bedding was stained. It seems like the washroom hadn’t been cleaned as the shower head had black mold on it and the towels were stained and if they had been washed. The hotel lobby was nice looking but the rooms were not, and there was no hot water.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast that was included was a great
Stayed 2 nights in Apr 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price if you are looking upscale then not it but my room was very clean and quiet only thing I can say is if you are more then two people ask for more towels. Convenient location to food and shopping and close to Disney and all theme parks. FREE PARKING!!! A good place going back next month only complaint is the free breakfast is cold so I am eat breakfast somewhere else but hey the price cant be too picky. I have paid more and stayed at a dirty place for a lot more money so I’LL BE BACK SOON. Staff was great

8/10 Good

Claudia, Naples

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excellent hotel and great location. Staff is very friendly. The only bad thing is the cleaning there is a lot of mold in the bathroom but overall I'll go back again
Stayed 2 nights in Apr 2024

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
READ THE REVIEWS. I wish I had before choosing this dump. The sheets and bed had dried blood stains, clumps of hair, bugs in the bed and shower, staff couldn’t do anything but bring us a change of sheets, and guess what, those also had blood stains on them. Requested to change the pillow cases as well, blood stains on the pillow. It was a nightmare from the moment we checked in until we left.
Stayed 2 nights in Apr 2024

4/10 Poor

Everett

Travelled with partner
Disliked: Staff & service, amenities
Poor experience here. Stayed 8 nights (sat-sun) they only cleaned our room once during the stay. Even when I requested it the front desk lady told me I had to request the day before otherwise cleaning is every 3 days. I asked on Saturday as our room hadn’t been cleaned since Tuesday. On top of that we had people try to get into our room because the front desk checked them in and assigned them to our room. We also had a maintenance guy knock on our door repeatedly at 11:30pm just to give us towels we didn’t ask for when I told him he got the wrong room he just walked away. The water stinks and our shower curtain rod kept falling down. No basic cable in this place either so we had no tv unless we signed into Netflix. Overall negative experience would not stay here again regardless of the price
Stayed 9 nights in Apr 2024

2/10 Terrible

Karen

Travelled with family
What a dump! This place needs to be bulldozed and start over. Disgusting sheets with blood stains on them bugs you name it.
Stayed 4 nights in Apr 2024

2/10 Terrible

Puneet

Disliked: Cleanliness, staff & service, property conditions & facilities
No cleaning 7 days and never change towel for 7 days and no service at all. Overall bad experience not recommended.
Stayed 7 nights in Apr 2024

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness
Overall was quite clean. Check in was very slow with staff having a difficult time communicating clearly. Noice in the hallway was quite loud with very little insulation in the door or between rooms. The breakfest and staff working in that area were very good
Stayed 1 night in Apr 2024

6/10 Okay

ANYAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staffs are very nice. But the facilities are old and kind of dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

Ramon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, thanks
Stayed 2 nights in Apr 2024