The check in process was terrible, way understaffed, with only 2 people working, taking 15 min per group, with line out the door. Plus keys did not work when arrive at room, had to go through front desk line again for another 45 min. Once in room, phone would not work, could not call for luggage, had to go back downstairs to request luggage brought to room. Phone line was not working so could not be fixed. Over 3 hrs to finally be in room, missed time in park, which is why we stay there. Definitely different service standard from other Disney properties. Property was beautiful and convenient location.