Outdoor pool, pool umbrellas, pool loungers

Reviews of The Pensacola Beach Resort

4 out of 5
The Pensacola Beach Resort
165 Fort Pickens Road, Pensacola Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 987 out of 1467 reviews" "
Rating 8 - Good. 260 out of 1467 reviews" "
Rating 6 - Okay. 115 out of 1467 reviews" "
Rating 4 - Poor. 66 out of 1467 reviews" "
Rating 2 - Terrible. 39 out of 1467 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel right on the beach with friendly and helpful staff.
Stayed 4 nights in Apr 2024
Response from Faith on 15 May 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff made your experience even more enjoyable. We strive to create a welcoming and accommodating atmosphere for all our guests, and it's fantastic to know that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back again soon for another unforgettable beachside getaway!

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room on the beach!
Stayed 4 nights in Mar 2024
Response from Faith on 15 May 2024
We're thrilled to hear that you loved your beachfront room! There's something truly special about waking up to the sound of the waves and the sight of the ocean right outside your window. We're delighted that you enjoyed your stay and hope to welcome you back for more beachside relaxation in the future!

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my mother as a mom-get-away. The view was amazing! She had a corner room and was able to see the bay, pool, and beach. The room was clean and the hostess at the front desk were very helpful. The hotel is in walking distance from shops and restaurants. Our only concern was the restaurant. The attendant didn’t quite know what was included in the meal she purchased and she had to request the item. We would definitely stay there again.
Stayed 2 nights in May 2024
Response from Faith on 15 May 2024
Thank you for choosing our hotel for your mother's much-deserved mom-getaway! We're delighted to hear that she enjoyed the breathtaking views from her corner room overlooking the bay, pool, and beach. It's wonderful to know that our front desk staff were helpful and ensured her stay was comfortable.We appreciate your feedback regarding the restaurant experience. Rest assured, we'll address this with our restaurant team to ensure that all staff are well-informed about the menu and inclusive items.We're glad to hear that despite this concern, you would still choose to stay with us again. We look forward to welcoming you both back for another memorable stay by the beach!

6/10 Okay

Sharon

The hotel is nice, however I was traveling with my mother. The beds are about three feet off the ground. Which if you not tall makes getting in and out of the bed very difficult. Also in the shower they did not have and safety bars. The hotel is on the beach, they do not provide chairs or lounge chairs. You have to rent them for 18.00 an hour 53.00 for the day. The pool is very nice and the people at the tiki bar where great.
Stayed 6 nights in May 2024
Response from Faith on 14 May 2024
I'm sorry to hear about your experience at the hotel. It sounds like there were some aspects that fell short of expectations, particularly regarding accessibility and amenities. It's important for hotels to accommodate guests of all ages and abilities, and it seems like there were oversights in this regard, such as the height of the beds and the lack of safety bars in the shower.Additionally, the policy of charging for beach chairs and lounge chairs can be disappointing for guests, especially when considering that the hotel is located on the beach. It's understandable that this would be an inconvenience and an unexpected expense for travelers looking to relax by the water.On a positive note, it's great to hear that you enjoyed the pool and had a pleasant experience at the tiki bar. Friendly and attentive staff can truly enhance a guest's stay despite other shortcomings.Your feedback highlights areas where the hotel could improve to better meet the needs and expectations of its guests. Hopefully, they'll take this into consideration and make necessary adjustments for future visitors. Thank you for sharing your experience.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has open land on each side, making for a private, uncrowded beach atmosphere. Pensacola has one of the prettiest beaches I've been to. The hotel room was very clean, and I felt safe. The desk staff and cleaning staff were very pleasant. Didn't like the fact that there were no apparent places to wash off when coming from the beach, therefore dragging unnecessary sand into the room. We were not a fan of the Tiki Bar. There was no menu or pricing posted for drinks, and the person running the bar was too busy talking to get their attention. The pool itself had a lot of bugs, etc as if the filter wasn't working properly. We did have occasion to visit the Salty Rose beach bar next door and were pleased as always. Kristen was super nice and the live entertainment had a great sound. Tried a local Pensacola lager which was fantastic!
Stayed 2 nights in May 2024
Response from Faith on 14 May 2024
It sounds like you had a mixed experience at the hotel, with some highlights and areas for improvement.The secluded beach atmosphere and the cleanliness of the hotel room are definitely positives, along with the friendly and helpful staff. However, the lack of facilities for washing off sand after coming from the beach is a valid concern, as it can lead to discomfort and extra cleaning in the room.Regarding the Tiki Bar, the absence of a menu or pricing can be frustrating for guests, and it's unfortunate that the service didn't meet expectations. Clear communication and efficient service are crucial for a positive guest experience.It's also disappointing to hear about the condition of the pool, with bugs and other debris indicating potential maintenance issues. Ensuring the proper functioning of facilities like the pool filter is essential for guest comfort and safety.On a brighter note, it's great that you found an alternative nearby at the Salty Rose beach bar, where you enjoyed friendly service, live entertainment, and delicious local drinks. Positive experiences like these can make a difference in overall guest satisfaction.Your feedback provides valuable insights for the hotel to address areas of concern and enhance the guest experience. Thank you for sharing your thoughts, and I hope your next stay exceeds your expectations.

8/10 Good

Kimberly, Easthampton

Travelled with partner
Liked: Cleanliness, staff & service
Staff for front desk and housekeeping was limited and i lost my debit card and asked if maintenance could maybe get it out of the coke machine but noone got back to me
Stayed 10 nights in May 2024
Response from Faith on 13 May 2024
We're sincerely sorry to hear about your experience during your recent stay at our resort. Your feedback is extremely important to us, and we apologize for any inconvenience caused by the limited availability of our front desk and housekeeping staff. Regarding your lost debit card, we regret that our team didn't promptly address your request to retrieve it from the coke machine. This falls short of the high standard of service we aim to provide. Rest assured, we're taking steps to ensure better communication and response times in situations like this in the future. We deeply appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Please feel free to reach out to us directly if there's anything further we can assist you with.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! You feel like you are at a fancy resort. The pool area was beautiful with a Tiki bar, the ocean was a close walk, everything was perfect. This will be our new go to beach trip.
Stayed 2 nights in May 2024
Response from Faith on 13 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our resort. Creating a luxurious and relaxing atmosphere for our guests is always our top priority, and we're delighted that you enjoyed our beautiful pool area and convenient beach access. It's wonderful to know that we've earned your loyalty and that you plan to make us your new go-to destination for beach trips. We can't wait to welcome you back for another amazing stay! If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded my room at no charge
Stayed 1 night in May 2024
Response from Zane on 12 May 2024
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort right on the beach.
Stayed 3 nights in May 2024
Response from Zane on 12 May 2024
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Zane on 12 May 2024
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great vacation spot. The hotel was a resort. The food was great and the beach was beautiful. Everyone working at the hotel were very friendly and helpful.
Stayed 1 night in May 2024
Response from Zane on 12 May 2024
We're delighted to have been a part of your travel experience. Thank you for your review!

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zane on 12 May 2024
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would of liked to have a microwave in the rooms but other that the resort was great.
Stayed 2 nights in May 2024
Response from Zane on 12 May 2024
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful and the staff was great ,Would definely stay there again
Stayed 3 nights in May 2024
Response from Faith on 10 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great. The location is perfect. The only thing I would say is if the food is average but everything else is wonderful.
Stayed 1 night in May 2024
Response from Faith on 9 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded some of your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

TAWANNA, Lehigh Acres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious room with gorgeous views.
Stayed 2 nights in Apr 2024
Response from Faith on 9 May 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 Excellent

ACruz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Faith on 9 May 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 Excellent

Moriah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 1 night in May 2024
Response from Faith on 7 May 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Super clean. Great staff. Restaurants were great too
Stayed 2 nights in May 2024
Response from Faith on 7 May 2024
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!

4/10 Poor

Neha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Zane on 8 May 2024
We're truly sorry to hear about your experience, and we appreciate your feedback. Please allow us another chance to make things right. We'd love to welcome you back for a much-improved stay

10/10 Excellent

Wretha

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room and service was amazing! Top Knotch!! Book the room, you won’t regret it!
Stayed 1 night in May 2024
Response from Faith on 5 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

lacausta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in May 2024
Response from Faith on 5 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

Elmer, Westborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !! The staff, the amenities, and the cleanliness. Parking without paying really surprised us. Of course we will be back !
Stayed 1 night in May 2024
Response from Faith on 4 May 2024
Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service, top-notch amenities, and maintaining a clean environment are priorities for us, and we're delighted that you found them to your satisfaction.We're also glad to hear that our complimentary parking option was a pleasant surprise for you. It's always our aim to provide added value and convenience for our guests whenever possible.We can't wait to welcome you back for another wonderful stay with us!

10/10 Excellent

Christopher

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Faith on 4 May 2024
Thank you for your brief but positive review! We're glad to hear that you found our resort to be a nice place. Your satisfaction is important to us, and we hope that you had a pleasant and enjoyable experience during your stay.We look forward to the opportunity to welcome you back in the future for another enjoyable visit.

6/10 Okay

James

Travelled with family
Liked: Staff & service, amenities
No water for 8 hours. Fire alarm at 5 am. Had to evacuate for false alarm. No hot water for several hours. We were told to contact Expedia for compensation. Very nice place but maintenance issues impacted guests 3 of 4 days.
Stayed 4 nights in Apr 2024
Response from Faith on 4 May 2024
Thank you for sharing your recent experience with us. We deeply apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences.We are truly sorry for the interruption in water and hot water supply, as well as the unexpected fire alarm incident. Please be assured that we take the safety and comfort of our guests very seriously, and we are actively addressing the maintenance issues to prevent any recurrence in the future.Regarding compensation, we have taken steps to rectify the situation with Expedia, and we hope you find their resolution satisfactory. We understand the frustration these incidents may have caused and appreciate your patience and understanding.We sincerely hope you will give us another opportunity to exceed your expectations on your next visit.Warm regards,

6/10 Okay

Doug, New Brighton

Liked: Cleanliness, property conditions & facilities
Pool was enjoyable.
Stayed 5 nights in Apr 2024
Response from Faith on 4 May 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our pool facilities during your stay. Providing a relaxing and enjoyable environment for our guests is always our top priority.We hope you had a rejuvenating time by the pool, and we look forward to welcoming you back for another refreshing visit soon.

10/10 Excellent

Jeremey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. My wife and I thoroughly enjoyed our stay here. We will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Faith on 2 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

4/10 Poor

Ariana

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Faith on 3 May 2024
We're truly sorry to hear about your experience. Our aim is always to ensure our guests have a fantastic stay, and we regret falling short of your expectations. Your feedback is valuable to us, and we'll use it to improve our services.

6/10 Okay

Rana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We only had time to stay for one night and enjoy the beach the next day. Beach access is great. The parking garage is strange and I didn’t care for it. There was no hot water. Signs were up saying it was off the entire time period we were there so i couldn’t tell you how the showers were. There were ceiling tiles down in the hall just sitting against the walls. Not worth the money I spent. Go for the Holiday Inn down the way. It looked a lot nicer.
Stayed 1 night in May 2024
Response from Zane on 8 May 2024
We're sorry to hear that your stay didn't meet your expectations. Your satisfaction is our priority, and we're committed to making things right. We'd be grateful for the chance to welcome you back and show you the improvements we've made.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Apr 2024
Response from Faith on 2 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

William Orville, Walla Walla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private aspect of the clean beach, everything was PERFECT!
Stayed 6 nights in Apr 2024
Response from Faith on 2 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

RaEssah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here. The view is breathtaking
Stayed 1 night in Apr 2024
Response from Faith on 2 May 2024
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, clean, and welcoming. It was quiet and perfect for realization. Straight access to beach.
Stayed 2 nights in Apr 2024
Response from Faith on 2 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Apr 2024
Response from Faith on 30 Apr 2024
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!
Stayed 4 nights in Apr 2024
Response from Faith on 29 Apr 2024
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Perfect vacation.
Stayed 3 nights in Apr 2024
Response from Faith on 28 Apr 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place!! I will defiantly stay there again.
Stayed 2 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for taking the time to share your positive experience! We're thrilled that you had a fantastic stay at our resort. Our team takes great pride in delivering exceptional hospitality, and your feedback reaffirms that we're on the right track. We appreciate your support and hope to have the pleasure of hosting you again soon!

6/10 Okay

DAVID

Travelled with partner
Liked: Property conditions & facilities
Never had housekeeping except 1 day when we requested it. Never asked why so partly on me. A/C would turn off on its own and not come back on till I got up and hit the button. Btw the beds are so high off the ground I requested a step stool for my wife. The staff were friendly and the ocean frontage was cool.
Stayed 7 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your honest review. We're pleased that you found certain aspects of your stay satisfactory. However, we regret that we weren't able to fully meet your expectations during your time with us. We take your feedback seriously and will use it as an opportunity to improve our services. We hope you'll consider giving us another chance to provide you with the exceptional experience we're known for.

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, needed one more chair in room, and 2 more lamps with 100 watt bulb. Staff were excellent, except nonEnglish speaking housekeeping. You have a wonder facility, great people, i would love to visit again.
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your honest review. We're pleased that you found certain aspects of your stay satisfactory. However, we regret that we weren't able to fully meet your expectations during your time with us. We take your feedback seriously and will use it as an opportunity to improve our services. We hope you'll consider giving us another chance to provide you with the exceptional experience we're known for.

10/10 Excellent

Loni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your time at our resort. We strive to provide exceptional service and unforgettable experiences, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back for another wonderful getaway!

10/10 Excellent

Merlin Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is like being in paradise staff is very nice just a beautiful hotel we loved it definitely going back
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your time at our resort. We strive to provide exceptional service and unforgettable experiences, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back for another wonderful getaway!

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was a gorgeous place for a vacation, would definitely go back!
Stayed 5 nights in Apr 2024
Response from Faith on 25 Apr 2024
Wow, what a fantastic review! We're delighted to hear that you enjoyed your time at our resort. Providing exceptional service and creating memorable moments for our guests is our top priority, and it sounds like we hit the mark with you. Thank you for taking the time to share your experience, and we look forward to hosting you again soon!

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this resort. There is a zero entrance pool that accommodates guests with motility challenges. It's quiet and there is not a room without a view in the place. We will definitely be back!
Stayed 4 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
We are delighted to hear that you had an outstanding stay at The Pensacola Beach Resort. Our team works hard to provide top-notch service, and your positive review is proof of our dedication. We hope to have the pleasure of hosting you again soon. Thank you for selecting The Pensacola Beach Resort for your stay.

10/10 Excellent

Jay Harvey, Ypsilanti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with lots to do and the beach is stunning with easy access.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
We are pleased to hear you had an excellent stay at The Pensacola Beach Resort. Our team works hard to deliver exceptional service, and your positive review is evidence of our commitment. We look forward to welcoming you back soon so you can enjoy even more unforgettable experiences.

10/10 Excellent

Juan Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a all around good time only thing was I didn’t really like the mattress it felt kinda worn out but other than that awesome place to vacation
Stayed 7 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and everything about the room was great including the view from our wrap-a-round balcony. But, the best part was the staff! Scott, the bellman was friendly, helpful had all our bags in the room by the time we parked the car and got to our room. Then there was Taylor at the front desk. She was FANTASTIC. She was so friendly and outgoing with a great sense of humor. Would definately stay here again if in the area.
Stayed 3 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you had such a fantastic time at our resort. Our team works hard to create a welcoming and enjoyable environment for all our guests, and it's incredibly rewarding to see that reflected in your review. We can't wait to welcome you back for another unforgettable stay!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a thoroughly enjoyable stay. The food was nice, the kids loved the pool and the beach was picturesque.
Stayed 2 nights in Apr 2024
Response from Faith on 25 Apr 2024
Wow, what a fantastic review! We're delighted to hear that you enjoyed your time at our resort. Providing exceptional service and creating memorable moments for our guests is our top priority, and it sounds like we hit the mark with you. Thank you for taking the time to share your experience, and we look forward to hosting you again soon!

8/10 Good

james phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay on the beach, bar staff was on point.
Stayed 5 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet on far end from the other hotels and Condos. Saw the Blue Angels fly over the beach it was beautiful
Stayed 2 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service
Excellent layout. Bedroom lighting poor. Typical mold in shower. Nice bar and restaurant design. Recommend changing hotel city to Gulf Breeze versus Pensacola as the Google map directions state Gulf Breeze. Confusing at the end of a long drive.
Stayed 1 night in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!