Yaiza Hotel Guide - Playa del Pozzo hotels in Yaiza, Spain.

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"All fine. Regular visitors "

"All very good. Room, food, bars staff. Entertainment a bit tired and needs a bit of a jolt, some Latin music instead of 1960s pop would be an improvement."

"A lovely hotel, atmospheric & with lovely friendly service from all the staff. The room was nice, pool area lovely, breakfast was very nice & varied. We are dinner there twice & would really recommend. A very relaxing break, Yaiza is peaceful, easy to access on the airport bus, very quiet & not touristy like the mainstream resorts in the coast. "

"The beds were very uncomfortable to the point of causing back pain to everyone, the entire villa needs an overhaul loungers are dirty and many of the outdoor seats are on the verge of dangerous, most of the shutters are broken and can’t be secured open, not all the doors are in full working order, our 2nd time booking this villa purely on the location but would rethink again as the beds are unacceptable. "

"Really enjoyed our 10 day stay at this bungalow. Great facilities and location, Bar b q really good...lovely welcome pack for when we arrived. Very clean, quiet and 5 mins walk from Super dino supermarket. Pool was lovely and clean, again very quiet...there are no sunbed towels provided....remember to take your own. Private terrace at the top of the bungalow which was a bonus. Would recommend and hopefully return next year "

"One of the best villas we have ever stayed in. Great location, close to the marina (7 minute walk). Very considerate and responsive hosts. "

"A fabulous villa with all the require amenities and kept very clean and tidy with regular sheet/towel changes. The pool was superb and very private, clean and well filtered. The new supermarket is almost next door, well stocked and competitively priced. I cannot praise this villa and location well enough."

"Fabulous rooms, hotel is spotlessly clean and the staff are always friendly "