Potterne Hotels

"Staff, room, bed, shower all really good. Breakfast v average but included within standard cost. Good value and great location. "

"Overall our stay was pleasant. The room and hotel itself is beautiful. Our issue came with the food. We wanted some food at about 9:15pm sent to our room and all that was available were tiny sandwiches which were not substantial. I have stayed at many 5 star hotels that offer far greater choice and variety with room service, especially when it’s at a relatively normal hour. We had high hopes for the breakfast but unfortunately was underwhelming for a whopping £30 per person I was expecting a lot more choice. The flavours and offerings for a 5 star hotel were sub par. The eggs benedict felt like it was made at a 2 star hotel. I would say that also waiting about 20 mins for each dish was far too long. It looks like the hotel is lacking a proper breakfast buffet reminiscent of what you would expect at a luxury hotel. It’s safe to say although the hotel is beautiful I will not be staying again although the spa and massages we had were lovely."

"Property a little tired but very clean and staff are very nice. Rooms functional we were upgraded to a beautiful view, only complaint the hearing was in a timer and the room was very cold. They gave us an electric heater which took the chill off. "

"Basic and easy for last minute stay as our train back to London was too late. Very basic but clean. Warning that windows don’t open. We paid “extra for window” that doesn’t even open. "

"Staff were extremely friendly and very helpful. Great location of Bath city centre, just a short walk. We had no problems parking onsite."

"Hotel was fantastic. I would highly recommend it."

"Great stay and very clean room"

"Hotel is in a great location, short walk from the station and close to the main town. Staff were very friendly an helpful- we were able to leave our case there when we arrived prior to check in and also on the day we was leaving so we didn’t have to carry around town- this was an added bonus! Breakfast was a great variety with everything you needed to set you up for the day. The room was clean and spacious with washing products available and plenty of towels. Very comfortable bed too. Would definitely recommend to anyone and I would be of my hotel of choice if I was to return to Bath. "

"The staff really made this stay special… particularly the restaurant staff. We arrived and had no trouble parking - I think if busier it could be an issue. The check in was smooth and the receptionist were really helpful. The room was lovely - the hotel and the grounds are stunning. Food was exceptional as was the service. Will definitely look to stay again! "