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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Property video
Exterior
NEW Preferred Club Indigo Junior Swim Out Ocean Front King
Rooftop terrace
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
The current price is €253
includes taxes & fees
10 Aug - 11 Aug

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 97 sq m
  • Beach view
  • Sleeps 3
  • 1 Single Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 97 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

1 bedroom, premium bedding, down duvets, free minibar

Preferred Club Junior Suite Beach Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

1 bedroom, premium bedding, down duvets, free minibar

Preferred Club Junior Suite Beach Front Swim Out King

8.0 out of 10
Very good
(5 reviews)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

1 bedroom, premium bedding, down duvets, free minibar

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite

Preferred Club Governor Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

1 bedroom, premium bedding, down duvets, free minibar

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(9 reviews)

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(7 reviews)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Terrace/patio

Deluxe Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

8.8 out of 10
Excellent
(11 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 120 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 114 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

8.2 out of 10
Very good
(65 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Beach - 11 min walk - 1.0 km
  • Crococun Zoo - 3 min drive - 2.5 km
  • Ojo de Agua Beach - 5 min drive - 3.9 km
  • Puerto Morelos Town Square - 5 min drive - 4.3 km
  • Petempich Bay - 11 min drive - 4.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury all-inclusive property located near Puerto Morelos Beach with rooms refurbished in 2019
At Dreams Sapphire Resort & Spa - All Inclusive, you can look forward to a free breakfast buffet, free water park access and 3 poolside bars. With a white sand beach, beach massages and kayaking, this property is the perfect place to soak up some sun. Treat yourself to hydrotherapy, a facial or a body wrap at Dreams Spa by Pevonia, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. The gym offers Pilates classes and yoga classes; other things to do include basketball, archery and beach volleyball. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a swim-up bar and a terrace.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free bike hire, 2 outdoor tennis courts and babysitting (surcharge)
  • Wedding services, a porter/bellboy and tour/ticket information
  • Beach towels, games and ATM/banking services
  • Guest reviews say great things the dining options, pool and helpful staff
Room features
All 568 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-friendly workspaces. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Childcare services, free infant beds and free extra beds
  • Rainfall showers, free toiletries and hairdryers
  • 50-inch LED TVs with cable channels
  • Decks/patios, wardrobes/cupboards and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

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8.6 out of 10, Excellent, 1,257 reviews
The price is €287
includes taxes & fees
5 Aug - 6 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre (8,295 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (112 centimetre high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated guestrooms - September 2019
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of 16 Jul 2025, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on 10 Aug 2025 start from €252.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Sapphire Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet.

What time is check-in at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Sapphire Resort & Spa - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Dreams Sapphire Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is within a 15-minute walk of Arrecife de Puerto Morelos National Park and Puerto Morelos Beach. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 miles (5 km).

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Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 517 out of 1081 reviews
Rating 8 - Good. 257 out of 1081 reviews
Rating 6 - Okay. 161 out of 1081 reviews
Rating 4 - Poor. 57 out of 1081 reviews
Rating 2 - Terrible. 89 out of 1081 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Melissa L

Liked: Cleanliness, amenities, property conditions & facilities
Four Stars
Stayed 5 nights in Jun 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay with our family at Dreams Sapphire. We had two rooms in building 1 and our rooms were in a great location near pool and beach. The staff truly makes the stay memorable. The grounds were beautiful, pool lively and food was good. We upgraded to preferred which I would recommend as check in/check out and the preferred lounge, top shelf liquor in the lounge and preferred pool made it worth the money for our family. We will return to this resort!
Stayed 5 nights in Jun 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, we loved our stay!
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard Michalski

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sargassum!!! Beach was horrific
Stayed 6 nights in Jul 2025

8/10 Good

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
I love the hospitality I got from the moment I arrived. Everyone was very attentive and made my whole family feel welcome. I had one of the best waiters ever his name was Julio at the blue waters restaurant. He always went above and beyond with service.
Stayed 5 nights in Jun 2025

10/10 Excellent

Francisco Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this property. The place itself was very nice, clean, and well-maintained. The staff were friendly and always willing to help with anything we needed.
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort! will continue to come back here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ruben

Liked: Cleanliness, amenities, property conditions & facilities
I loved how everyone was friendly.
Stayed 6 nights in May 2025

6/10 Okay

Erica

Disliked: Cleanliness, amenities, property conditions & facilities
Really not anywhere near a 5 star resort. Maybe a 3 star. I’m surprised they even allow this as part of the Hyatt group.
Stayed 4 nights in Jun 2025

8/10 Good

Tae Won

Liked: Amenities, property conditions & facilities
Very open concept facility, so there are very limited places to stay cool. All restaurant were lacking AC, so be prepared to adapt in tropical weather clothing! Otherwise, food is amazing and water slides are definitely a plus to stay!
Stayed 3 nights in Jun 2025

8/10 Good

Morgan Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing service and communication. The transportation was easy and very good at communicating. Everyone was on top of it and very happy. Only thing: DONT DRINK THE WATER
Stayed 3 nights in Jun 2025

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the shows and the restaurants
Stayed 5 nights in Apr 2025

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay, VIP was worth it!
Stayed 3 nights in Mar 2025

10/10 Excellent

Peter Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good and the facilities well managed
Stayed 4 nights in Apr 2025

10/10 Excellent

Cass E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the Indigo Preferred section of the property. We especially enjoyed the Indigo Preferred rooftop pool. We did not like the Preferred level pool as much as it was back off the beach and there was no breeze. Food overall was very good and we never had to wait long for a table. The Preferred Lounge area was a great place to go for bites to eat from morning to night and had a nice bar. We would definitely visit this resort again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for family, friends, and/or couples with lots of activities and entertainment for all ages, day and night! Will definitely recommend this resort to those who seek a fun filled getaway.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aletha Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly. We had a very relaxing girls trip.
Stayed 5 nights in Apr 2025

10/10 Excellent

Howaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , friendly, great and nice staff , helpful staff people.
Stayed 3 nights in Apr 2025

8/10 Good

HAMID

Liked: Cleanliness, amenities, property conditions & facilities
We upgraded to Preferred Club. Room was very clean and comfortable. Second time in this resort. They have upgraded a lot. Great entertainment team, lots of activity, family friendly, food was good to great specially in the World Cafe buffet. Other restaurants were also good. Staff was friendly. Ocean was not too good but can't take away points for that (natural). Lots of Sea weed. For ocean lovers its unusable. Won't mind staying there again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!
Stayed 2 nights in Apr 2025

6/10 Okay

JALA

Disliked: Amenities
cute but it smelled really bad & the beach is filled w seaweed .
Stayed 2 nights in May 2025

10/10 Excellent

Donald Klotz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only pool was nice
Stayed 3 nights in Apr 2025

10/10 Excellent

christopher

Liked: Staff & service
Out dated
Stayed 4 nights in Apr 2025

6/10 Okay

Tristan

Liked: Cleanliness
Had a fun time for our short stay. Staff were friendly although didn’t always follow through (rollaway bed took two nights to turn up after being told different answers on whether it was coming at all by multiple people). Food was ok not amazing. Pool was good but closed early. And not Dreams fault but the seaweed was horrendous - piled high and sooooo smelly. Overall we had a fun stay especially with a day trip to Tulum including swimming with turtles and seeing ruins / swimming in cenotes, and a second day trip to Xcaret Xplorer.
Stayed 3 nights in Jun 2025

10/10 Excellent

Leasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property and very comfortable. Staff was incredible and not one person on the whole resort dropped the ball on anything. They sought to make things personal and strived to make our stay more memorable. Highly recommend for family vacation.
Stayed 7 nights in Apr 2025