Greene King hotels in Ruthin, Wales

"Lovely modern decor. Parking at the back - not well signposted Room as described. It had been cleaned, but when we went to put our belongings in a draw, the previous persons clothing, underwear and dirty socks were still in the draw. Stain to the bedding. Use the phone to call reception- it’s was broken. Went to reception, explained this, Daria on the desk was very apologetic, and swapped us rooms with no issues with an upgrade. She was very polite and professional. Theses things happen. Hotel is very clean, and a lovely atmosphere. Opposite the train station, good location and a short walk to the shops and restaurants. We will definitely stay again. "

"Breakfast was freshly cooked with what felt liked quality ingredients. "

"Food is terrible it’s all frozen reheated and still served cold breakfast is left out all morning stone cold and even the coffees come cold tried to complain asked to cancel the breakfast for next day and said can’t refund us so paid for breakfast and never ate it … got carbonara and was just bacon and cheese pasta was bland it was terrible and I never ever complain but this is beyond a joke"

"On arrival the reception, bar and dining room looked really nice. The first room we were given was very disappointing and looked nothing like the image on the website. It was quite small and had very large dark wood furniture. We requested a different room and the second room was much better. We didn’t understand why we had been given an inferior room to the one we had booked. Receptionist was quite abrupt when we asked to be changed but did it. Food in the bar was good and the waiting staff were lovely. Breakfast was really nice."

"This is an old castle so dont expect luxury. The room i was in was dared and lazy but the small nuce but very small. Gym was ok but dated Grounds were fantastic and good parking They had hot tubs but you have to book. Evenn meal was just ok but not alot of choice and expensive but the restaurant was not great to eat in. Breakfast was awfull and ants on my table. I did report this. Id not fo back "

"When we arrived on a Saturday late afternoon, it was like entering a nightclub. There was a wedding with an open DJ above the bar area. It was so loud you couldn’t easily hear the staff. When in our room, the music was booming through. We asked to move to another room and they were able to facilitate this. Staff were polite and helpful. The room itself was good; a small but functional bathroom, very comfy bed and good blackout blinds. The window needed a lot of adjustment to close it which took a long time but eventually was shut. Nice to have windows that actually open though. Breakfast was as expected. Quite a good range of food but juices were sub standard, more like a weak squash than a juice. Overall, we slept fairly well and the room was fine but entering a hotel and feeling like you were in a club meant we didn’t want to have a drink at the bar or stay downstairs at all. This may have been a very different experience on a different day. "

"Great location and proximity to shopping, eating and drinking. Great team in reception and the bar area, nothing was too much trouble for anyone, big smiles and laughs from everyone. Really unique quirky room that was comfortable and had everything you could possibly need. We’ll definitely be back."

"Excellent, friendly staff, clean room, great service "

"Hotel is ok "