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Reviews of Hilton Garden Inn Silao Aeropuerto Bajio

3.5 out of 5
Hilton Garden Inn Silao Aeropuerto Bajio
Libramiento Norte 3350, Silao, GTO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 492 out of 684 reviews" "
Rating 8 - Good. 131 out of 684 reviews" "
Rating 6 - Okay. 43 out of 684 reviews" "
Rating 4 - Poor. 11 out of 684 reviews" "
Rating 2 - Terrible. 7 out of 684 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Disliked: Amenities
I like the location and the open lobby.
Stayed 4 nights in May 2024

10/10 Excellent

David

Business traveller
Front desk team morning of May 7, 2024 was outstanding. Assisted me with transportation to Guanajuato Bus Station.
Stayed 1 night in May 2024

8/10 Good

Mariana, denton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff very friendly!
Stayed 4 nights in Apr 2024

10/10 Excellent

Aleyda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious facilities, staff super professional and kind
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
property is excellent, staff really helpful safe to stay 😉
Stayed 4 nights in Mar 2024

8/10 Good

Tannia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, and the staff was amiable.
Stayed 2 nights in Jan 2024

4/10 Poor

Llovane, Olathe

Stayed 1 night in Feb 2024

10/10 Excellent

Rosenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Diana Caballero on 29 Mar 2024
Estimada RosendaGracias por su visita a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra saber que disfrutó de su estancia con nosotros, esperamos verla nuevamente en un futuro.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diana Caballero on 29 Mar 2024
Estimada Veronica Agradecemos mucho su visita a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra saber que disfrutó de su estancia con nosotros, esperamos darle la bienvenida nuevamente.

4/10 Poor

roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment
Stayed 1 night in Feb 2024
Response from Diana Caballero on 29 Mar 2024
Estimado Sr RogerLe agradecemos su visita a Hilton Garden Inn Silao Aeropuerto Bajío, lamentamos que nuestro servicio no haya cumplido con sus expectativas. esperemos nos de la oportunidad nuevamente en un futuro.

10/10 Excellent

Cynthia

Liked: Amenities
This hotel has the best security levels that I have ever seen in a hotel, the staff was very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Diana Caballero on 7 Feb 2024
Dear Cynthia, thank you so much for your comments about your stay at Hilton Garden Inn Silao Aeropuerto Bajío, we are so happy to hear that you enjoyed your visit.

10/10 Excellent

PATRICIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great staff
Stayed 1 night in Jan 2024
Response from Diana Caballero on 7 Feb 2024
Estimada Patricia, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra escuchar que disfrutó de su estancia con nosotros, esperamos darle la bienvenida en un futuro.

6/10 Okay

Lauren, Cumming

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Diana Caballero on 7 Feb 2024
Estimada Lauren, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra escuchar que disfrutó de su estancia con nosotros, esperamos darle la bienvenida en un futuro.

8/10 Good

Lauren, Cumming

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Diana Caballero on 7 Feb 2024
Estimada Lauren, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra escuchar que disfrutó de su estancia con nosotros, esperamos darle la bienvenida en un futuro.

10/10 Excellent

ERICK

Stayed 1 night in Dec 2023
Response from Diana Caballero on 7 Feb 2024
Estimado Erick, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra escuchar que disfrutó de su estancia con nosotros, esperamos darle la bienvenida en un futuro.

10/10 Excellent

V K Gomez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the cloud like bed.
Stayed 1 night in Dec 2023
Response from Diana Caballero on 7 Feb 2024
Estimada VK, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra escuchar que disfrutó de su estancia con nosotros, esperamos darle la bienvenida en un futuro.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Dec 2023
Response from Diana Caballero on 7 Feb 2024
Estimada Laura, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra escuchar que disfrutó de su estancia con nosotros, esperamos darle la bienvenida en un futuro.

10/10 Excellent

Sandra, Denver

Stayed 1 night in Nov 2023
Response from Diana Caballero on 7 Feb 2024
Estimada Sandra, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío, nos alegra escuchar que disfrutó de su estancia con nosotros, esperamos darle la bienvenida en un futuro.

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very nice staff. Very nice breakfast.
Stayed 2 nights in Nov 2023
Response from Diana Caballero on 21 Nov 2023
Estimada Patricia, nos alegra mucho escuchar que disfrutó de su estancia en Hilton Garden Inn Silao Aeropuerto Bajío, esperamos verla muy pronto nuevamente.

10/10 Excellent

Mariela, Hanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast menu! 😊
Stayed 2 nights in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Diana Caballero on 24 Oct 2023
Estimado Victor, muchas gracias por tomarse el tiempo para contestar nuestra encuesta, esperamos verlo nuevamente muy pronto.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and very safe.
Stayed 1 night in Sep 2023
Response from Diana Caballero on 14 Oct 2023
Muchas gracias por elegir Hilton Garden Inn Silao Aeropuerto Bajío, esperamos verlo nuevamente en un futuro.

10/10 Excellent

Dalila

Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Diana Caballero on 14 Oct 2023
Estimada Dalila, muchas gracias por su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío. Esperamos darle la bienvenida nuevamente en un futuro.

8/10 Good

Eugenio, Coral Gables

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel
Stayed 1 night in Oct 2023
Response from Diana Caballero on 11 Oct 2023
Dear Eugenio: Thank you for your feedback about your last stay at Hilton Garden Inn Silao Aeropuerto Bajío, we hope to see you soon.

10/10 Excellent

Alberta, El Cerrito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless, comfortable, dining options - all outstanding. My recommendations are two: Check in staff should tell guests about the dining, use of elevator - a brief orientation. Secondly, explain that airport pick up is in a private car, no hotel van. And provide color, make of car and where it will pick up. Would definitely stay here again. Highly recommend.
Stayed 1 night in Sep 2023
Response from Diana Caballero on 18 Sept 2023
Dear Alberta Thank you for your feedback about your stay at Hilton Garden Inn Silao Aeropuerto Bajío, we really appreciate your preference. We will consider your comments and we hope welcoming you back.

4/10 Poor

Raul

Stayed 3 nights in Sep 2023
Response from Diana Caballero on 11 Oct 2023
Estimado Raul, le agradecemos su retroalimentación acerca de su estancia en Hilton Garden Inn Silao Aeropuerto Bajío.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Diana Caballero on 9 Sept 2023
Estimado Sr Adrian, muchas gracias por su visita a Hilton Garden Inn Silao Aeropuerto Bajío. esperamos verlo nuevamente en un futuro.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Nice property
Stayed 3 nights in Jul 2023
Response from Leticia Ruiz on 29 Jul 2023
Dear Patricia:Thank you so much for your visit and preference at Hilton Garden Inn Silao Aeropuerto Bajío.

10/10 Excellent

Elizabeth, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton was nice as well as the staff. It has a beautiful rooftop. Would stay again!
Stayed 1 night in Jul 2023
Response from Leticia Ruiz on 15 Jul 2023
Dear Elizabeth:Thank you for taking a moment to share your experience. I am happy to hear you ejoyed your stay with us and We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really recommend this hotel, excellent service. great customer service and they take care of guest needs. Do not think twice to book it, it was excellent.
Stayed 2 nights in Jul 2023
Response from Leticia Ruiz on 15 Jul 2023
Dear Maria:Thank you so much for your feedback, we really appreciated your visit and your preference. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, will return
Stayed 5 nights in Jun 2023
Response from Leticia Ruiz on 8 Jul 2023
Dear Mr. Bryan:Thank you for taking a moment to share your experience. I am happy to hear you ejoyed your visit with us and We look forward to welcoming you back to our hotel soon.

6/10 Okay

Javier

Stayed 1 night in Jun 2023
Response from Leticia Ruiz on 8 Jul 2023
Estimado Javier:Agradecemos mucho su visita y preferencia a Hilton Garden Inn Silao Aeropuerto Bajío.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property so convenient, safe, cleaningness 🙌 staff everything perfect!
Stayed 1 night in Jun 2023
Response from Leticia Ruiz on 13 Jun 2023
Dear Felicia:We really appreciate your preference and your feedback about your last stay at Hilton Garden Inn Silao Aeropuerto Bajío. We hope see you soon in the future.

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay was good except for the 6th floor hallway had a very pungent smell.
Stayed 1 night in May 2023
Response from Leticia Ruiz on 12 Jun 2023
Dear Elizabeth:Thank you so much for your visit at Hilton Garden Inn Silao Aeropuerto Bajío. We appreciate your comments about your last stay and We hope you will consider staying with us again in the future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel with great view and big and comfortable lobby, however, the breakfast is not that good.
Stayed 4 nights in May 2023
Response from Leticia Ruiz on 16 May 2023
Dear Mrs Patricia:Thank for your feedback about your last stay at Hilton Garden Inn Silao Aeropuerto Bajío.

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated hotel. Keep in mind breakfast is not free.
Stayed 3 nights in Apr 2023
Response from Leticia Ruiz on 6 May 2023
Dear Gloria:Thank you for your feedback about your last stay with us.We really appreciate your preference.

6/10 Okay

Juan

Travelled with partner
Liked: Staff & service, amenities
Nice hotel woth beautiful view, our room was clean but the toilet was not working properly, also water pressure in shower was variable sometimes too low sometimes too high
Stayed 2 nights in Apr 2023
Response from Leticia Ruiz on 11 Apr 2023
Dear Mr. Juan:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. We hope you will consider staying with us again in the future.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent n clean rooms location perfect
Stayed 6 nights in Mar 2023
Response from Leticia Ruiz on 23 Mar 2023
Dear Raúl:Thank you so much for your feedback, we really appreciate your visit and preference.

10/10 Excellent

Philip

Stayed 2 nights in Mar 2023
Response from Leticia Ruiz on 6 Apr 2023
Dear Philip:Thank you so much for your visit at Hilton Garden Inn Silao Aeropuerto Bajío. We really appreciate your preference.

10/10 Excellent

Rafael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room
Stayed 1 night in Feb 2023
Response from Leticia Ruiz on 2 Mar 2023
Estimado Rafael:Agradecemos mucho su preferencia a Hilton Garden Inn Silao Aeropuerto Bajío.

10/10 Excellent

mary e

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless, nice heated indoor pool, Helpful staff
Stayed 1 night in Feb 2023
Response from Leticia Ruiz on 22 Feb 2023
Dear Mary:Thank you so much for your feedback we really appreciate your preference.

10/10 Excellent

HUMBERTO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds
Stayed 1 night in Jan 2023
Response from Leticia Ruiz on 11 Feb 2023
Dear Humberto:Thank you so much for your feedback, We really appreciated your preference and we hope see you on the future.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. What I liked and appreciated the most is the security/safety. The elevator will not take you to a floor that you are not staying in. I stayed on the second floor and the elevator operates with your key card so I could not go past the 2nd floor. There were 2 of us ladies staying there for the night to catch a flight in the morning, and feeling safe was the best for me.
Stayed 1 night in Jan 2023
Response from Leticia Ruiz on 23 Jan 2023
Dear Martha:Thank you so much for your comments about your last stay at Hilton Garden Inn Silao Aeropuerto Bajío. We really appreciate your preference and We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in. Very accommodating to my 2 children especially with the crib in room option. The restaurant had many options for everyone and food was delicious. I will for sure book again my next visit.
Stayed 1 night in Jan 2023
Response from Leticia Ruiz on 9 Jan 2023
Dear Kelly:Thank you so much for your visit and comments about your last stay at Hilton Garden Inn Silao Aeropuerto Bajío.We really appreciate your preference.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with 24 hour restaurant next door with good food and free shuttle to airport. Everything I needed in the room. A sense of no worries staying there. I can get a good sleep.
Response from Leticia Ruiz on 24 Dec 2022
Dear Roberto:Thank you for taking a moment to share your experience at Hilton Garden Inn Silao Aeropuerto Bajío. I am happy to hear you enjoyed your stay with us and We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Julio

Stayed 1 night in Nov 2022
Response from Leticia Ruiz on 12 Dec 2022
Estimado Julio:Agradecemos mucho su visita y preferencia en Hilton Garden Inn Silao Aeropuerto Bajío.

10/10 Excellent

Helena

Stayed 1 night in Nov 2022
Response from Leticia Ruiz on 12 Dec 2022
Estimada Helena:Muchas gracias por su visita y preferencia en Hilton Garden Inn Silao Aeropuerto Bajío.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
I like the view and open spaces However, they desperately need to repair bathrooms, and pipes
Response from Leticia Ruiz on 11 Nov 2022
Dear Patricia:Thank you so much for your visit and your feedback, We really appreciate it.