Stratfield Mortimer Hotels

"The room was clean. The bed was a twin but could be made into a double. The bracket had be left on one of the twin bed which we kept banding into our leg every time we walk passed. Which was a lot. "

"This used to be my school until 1982 and it has been lovingly restored into a beautiful hotel with great amenities in amazing grounds. Ample parking and a safe environment leads to a peaceful and relaxing stay. "

"Our room was lovely with a hot tub on the terrace. However the terrace needed cleaning and although we mentioned this it didn’t happen. The shower over the bath was difficult to get in & out . Side of bath very high & water was difficult to balance. Again we mentioned this but it stayed the same. When I booked I requested a walk- in shower. I was told I’d need to upgrade& pay more. I was entitled to an upgrade but it didn’t happen. There was a problem on the first morning with breakfast - burnt toast. & overdone eggs. When we told them the hotel were most apologetic & the next day it was perfect. Also they arranged a free boat trip for us. & adjusted our bill so we felt that they had done all they could to rectify the situation . It’s a beautiful hotel & if we hadn’t had the few hiccups it would have been 5 stars all the way. The Spa was excellent. "

"The hotel is located within easy walking distance of public transport. The room was comfortable and generally calm. Reception staff and cleaning staff were friendly and helpful. The gym is really excellent. Certainly one of the best I have used, well provisioned with excellent equipment, water, apples (a really nice touch) and towels. The only complaint is that we had to ask for the room to be 'refreshed'. "

"Large hotel, Chalet style with large rooms, good amenities and clean bathrooms. Good choice of bar food and usually showing live sport, otherwise quieter more formal dinning room and lobby area serving drinks and food. Easy parking and very pleasant staff, overall very welcoming stay."

"Excellent stay"

"Excellent from start to finish. From Zara's warm and friendly welcome to the peaceful environment, I enjoyed the positive vibe, peaceful sleep and great facilities. Would highly recommend and will be back in future"

"Lovely"

"Room was clean and decent size for family of 4 however it was extremely hot. Couldn’t sleep first night however next morning we raised this issue and was provided with fans. Saw other guests complaint about same issue so I guess it’s common. Parking was stressful, their carpark was expensive and full so had to quickly drop everything then park at the mall carpark for £7 a day. No cars allowed in front of hotel except for buses. You have to go around to get to the hotel carpark"