Pool

Reviews of Hampton Inn by Hilton Tampico Aeropuerto

3 out of 5
Hampton Inn by Hilton Tampico Aeropuerto
Av Hildalgo No 6602 Col Arenal, Tampico, TAMPS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 890 reviews" "
Rating 8 - Good. 226 out of 890 reviews" "
Rating 6 - Okay. 62 out of 890 reviews" "
Rating 4 - Poor. 29 out of 890 reviews" "
Rating 2 - Terrible. 21 out of 890 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iraldy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024

10/10 Excellent

kathleen

Liked: Staff & service, property conditions & facilities
Staff very helpful, nice.
Stayed 1 night in May 2024

8/10 Good

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bedding dingy yellow and spread’s discolored. Remember need to speak slowly since often Spanish not first language. Breakfast was good. Great meal service ( guy was attentive, efficient, accommodating).
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Miss Kathleen, Thank you for your detailed feedback. We're glad you enjoyed the breakfast and received excellent service. We apologize for any inconvenience regarding the bedding color and spread's condition. We take your comments seriously and will address this promptly. We hope to welcome you back for an improved experience.

8/10 Good

RENE, ROMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great AirPort hotel Staff was so kind They shouldnt close the parking when the have private events
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience at our airport hotel and that our staff treated you kindly.We appreciate your suggestion regarding parking during private events. We'll review our policies to ensure the best experience for all our guests.Looking forward to welcoming you again soon!

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Es lugar cercano al aeropuerto muy limpio y las personas que trabajan aquí son muy amables y servicia les y los desayunos muy buenos.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Agradecemos profundamente sus valiosos comentarios, nos encataría recibirle nuevamente.

8/10 Good

sireyda, Sherman

Liked: Staff & service, property conditions & facilities
Nice and really comfortable bed. The bathroom needs to be updated I could see some stains in the shower.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your feedback regarding your recent stay. We're delighted to hear that you found our beds comfortable. However, we apologize for any inconvenience caused by the condition of the bathroom. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a convenient restaurant within walking distance. The staff at hotel are so customer service friendly and so courteous. Our room was very cozy. Thank you so much for such an amazing world class customer service experience. 👍✌
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and that our convenient location, friendly staff, and cozy room contributed to a pleasant experience. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.

4/10 Poor

Fernanda

Travelled with family
Liked: Cleanliness, amenities
Tuve un problema con la regadera de mi habitación, el agua se salía y se mojaba todo el baño, el agua incluso salía por la puerta. Lo reporté desde la primera noche y lo hacía cada que nos duchabamos; el staff de limpieza siempre se mostró dispuesto a secar el baño cada que se usaba la regadera, pero las personas de recepción no parecían reportar nuestro problema ni intentar solucionarlo. En mi última noche un señor de limpieza lo comunicó a uno de sus superiores y fue cuando por fin intentaron solucionarlo y pusieron silicón para intentar detener la fuga, pero el agua se seguia saliendo. Si hubieran hecho caso a mi reporte desde la primera vez, hubiera podido haberse solucionado con tiempo, pero tristemente no fue así y el problema arruinó mi estancia por completo, era absolutamente tedioso ducharse. La recepcionista que nos atendió durante el turno de la tarde era muy indiferente.
Response from General Manager on 3 Apr 2024
Estimada Srita. Fernanda:Lamentamos profundamente los inconvenientes que experimentó durante su estancia en nuestro hotel. Es decepcionante escuchar que su experiencia se vio afectada por el problema con la regadera en su habitación y que no se abordó de manera oportuna y efectiva por parte de nuestro personal.Apreciamos que haya compartido sus preocupaciones con nosotros y que haya tomado el tiempo para informarnos sobre el problema. Lamentamos mucho que su experiencia haya sido arruinada y entendemos completamente su frustración. Queremos asegurarle que esto no refleja nuestros estándares habituales de servicio al cliente y estamos trabajando para mejorar nuestros procesos de comunicación y respuesta a los problemas de los huéspedes.Esperamos sinceramente tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle que valoramos su negocio y su satisfacción como nuestra máxima prioridad.Si hay algo más en lo que podamos ayudarle o si desea discutir su experiencia en más detalle, no dude en ponerse en contacto con nosotros directamente.Atentamente,María TorresGMmtorres@hamptontampico.com

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
¡Muchas gracias por su amable evaluación! Esperamos verla nuevamente en un futuro.

8/10 Good

Gilda, Houston

Liked: Staff & service, amenities, property conditions & facilities
Requested a special needs room and wasn’t able to get it. Upon arrival reception was not able to guarantee the ride to the airport next morning causing a big headache.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
We apologize for the inconvenience you experienced regarding the special needs room request and transportation to the airport. We understand the importance of accommodating our guests' needs and ensuring a smooth experience. We will review our procedures to address these issues and improve our service in the future. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience on your next visit.

10/10 Excellent

Ninoshka

Liked: Cleanliness, amenities
Everything was nice an clean. Great service.
Response from General Manager on 6 Mar 2024
Thank you for your positive feedback! We're glad to hear that you enjoyed the cleanliness and received great service. We strive to maintain high standards and hope to welcome you back again soon.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This is a great hotel, we stay here ever time we travel thru Tampico, after a long drive it’s always nice to stay in a clean comfortable bed. Restaurants and convenience stores are closed by and prive and safe parking is available.
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Ms Rocio:Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you consistently enjoy your stays with us whenever you travel through Tampico. Ensuring a clean and comfortable environment for our guests is always our top priority, and we're pleased to know you appreciate the effort.We look forward to welcoming you back on your next journey through Tampico! If there's anything specific you'd like us to improve or if you have any special requests for your next stay, please feel free to let us know.Safe travels!

10/10 Excellent

Atta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 6 Mar 2024
Muchas gracias por su amable evaluación!

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, room was confortable, we did not have any parking issues and the shuttle from and to the airport was great.
Stayed 4 nights in Dec 2023
Response from General Manager on 13 Jan 2024
Dear Ms LeticiaThank you for taking the time to share your positive experience with us! We appreciate your kind words and are thrilled that various aspects of your stay contributed to a positive experience. If you have any suggestions for improvement or if there's anything specific you'd like to highlight, please feel free to let us know.We look forward to welcoming you back on your next visit!

8/10 Good

jose Manuel Porras

Stayed 1 night in Dec 2023
Response from General Manager on 13 Jan 2024
Muchas gracias por su evaluación! Esto nos ayuda a mejorar.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Nov 2023
Response from General Manager on 3 Dec 2023
Your feedback is greatly appreciated! We're thrilled to have met your needs during your stay.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very pleasant experience… the staff were nice and friendly.
Stayed 1 night in Nov 2023
Response from General Manager on 3 Dec 2023
Your feedback is greatly appreciated. We look forward to serving you again in the future.

10/10 Excellent

Felix, Oklahoma City

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from General Manager on 3 Dec 2023
Muchas gracias por su amable evaluación. Esperamos verle pronto.

10/10 Excellent

Felix, Oklahoma City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the airport
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Muchas gracias por su amable evaluación, esperamos verle pronto!

8/10 Good

GERONIMO

Liked: Staff & service
All ok
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Le agradecemos el tiempo dedicado a evaluarnos, esto nos ayuda a mejorar.

10/10 Excellent

Merlan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Agradecemos mucho su amable evaluación, esperamos verle pronto!

8/10 Good

Mitchell

Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Muchas gracias por su evaluación.

8/10 Good

carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 7 nights in Sep 2023
Response from General Manager on 21 Sept 2023
We appreciate your feedback! It's always rewarding to know that our guests enjoyed their experience.

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
Cumple su proposito para pasar una noche antes de coger un vuelo temprano...
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Valoramos su retroalimentación y estamos aquí para ayudarle. Si puede proporcionarnos más detalles sobre su experiencia, estaríamos encantados de trabajar para brindarle un mejor servicio.

10/10 Excellent

roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from General Manager on 15 Sept 2023
Muchísimas gracias por su amable evaluación. Esperamos verle pronto!

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca del aeropuerto. Las habitaciones son cómodas y tienen transporte desde y hacia el aeropuerto.
Stayed 1 night in Sep 2023
Response from General Manager on 12 Sept 2023
Nos encanta leer reseñas tan positivas como la suya. ¡Gracias por tomarse el tiempo de compartir su opinión con nosotros!

10/10 Excellent

Flor

Stayed 1 night in Sep 2023
Response from General Manager on 30 Sept 2023
Muchas gracias por su evaluación! Esperamos tenerle nuevamente con nosotros.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the international airport.
Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you for choosing our hotel. We hope to welcome you back soon.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
StaVery c
Stayed 1 night in Aug 2023
Response from General Manager on 12 Aug 2023
Muchas gracias por su visita, esperamos verle pronto!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice very friendly highly recommended
Stayed 2 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Your feedback brightened our day! We're grateful for your kind words.

10/10 Excellent

Mauricio, Monterrey

Stayed 1 night in Jul 2023
Response from General Manager on 25 Aug 2023
Nos alegra mucho que haya disfrutado su estancia con nosotros. ¡Esperamos verlo de vuelta pronto!

6/10 Okay

Jose Luis, Irving

Liked: Staff & service
Disliked: Property conditions & facilities
The underground parking is Terrible
Stayed 2 nights in Jul 2023
Response from General Manager on 19 Jul 2023
Sentimos que el estacionamiento subterráneo no haya cumplido sus expectativas. Esperemos nos brinde la oportunidad de recibirlo nuevamente.

10/10 Excellent

jesus

Stayed 1 night in Jul 2023
Response from General Manager on 15 Jul 2023
Muchas gracias por su preferencia! Nos encantará tenerle en nuestro hotel de nueva cuenta.

10/10 Excellent

Olga

Stayed 6 nights in Jun 2023
Response from General Manager on 24 Jul 2023
Gracias por evaluación, esperemos verle pronto de nuevo!

10/10 Excellent

carmen

Stayed 5 nights in Jun 2023
Response from General Manager on 22 Jul 2023
Muchas gracias por su evaluación!

10/10 Excellent

Carlos, Labelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff make feel you home
Stayed 1 night in Jun 2023
Response from General Manager on 23 Jun 2023
Thank you very much for your evaluation! We hope to see you soon.

10/10 Excellent

Maria

Stayed 1 night in Jun 2023
Response from General Manager on 15 Jul 2023
Muchas gracias por su evaluación y su preferencia!

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from General Manager on 17 May 2023
Gracias por tomarse el tiempo de escribirnos una reseña.

10/10 Excellent

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities
El hotel está cerca del aeropuerto es cómodo para llegar y rápido en 3 tres minutos llega uno y la comidad excelente y la trsportacion lo llevan y lo traen
Stayed 1 night in May 2023
Response from General Manager on 17 May 2023
Nos encanta leer comentarios tan positivos como el suyo. ¡Esperamos tener el placer de hospedarle de nuevo en el futuro cercano!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on 29 Apr 2023
Nos alegra que haya encontrado todo a su gusto durante su estadía con nosotros. ¡Esperamos tener el gusto de recibirle de nuevo!

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , quiet and location, location, great stay
Stayed 1 night in Apr 2023
Response from General Manager on 29 Apr 2023
We are proud of your positive review, thank you so much!

10/10 Excellent

MARICELA, Haines City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Very nice snd clean rooms and lobby nice and eating area
Stayed 1 night in Apr 2023
Response from General Manager on 18 Apr 2023
Thank you for your evaluation, we love having you here!

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Decent and close to airport
Stayed 1 night in Apr 2023
Response from General Manager on 13 Apr 2023
Thank you so much for your evaluation

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly. I can’t say enough how much I liked my stay there.
Stayed 7 nights in Mar 2023
Response from General Manager on 30 Mar 2023
Hello, thank you very much for your preference, your comments make us happy and motivate us to continue strengthening the quality of our services.Always welcome to this your home Hampton Tampico Airport.

10/10 Excellent

Jose

Stayed 1 night in Mar 2023
Response from General Manager on 17 Apr 2023
¡Nos alegra que haya disfrutado su estadía con nosotros!

8/10 Good

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, good staff.
Stayed 1 night in Mar 2023
Response from General Manager on 21 Mar 2023
Hello, thank you very much for your comments, we are glad to know that your stay was satisfactory.Always welcome to this your home Hampton Tampico Airport.

8/10 Good

Mitchell

Stayed 1 night in Mar 2023
Response from General Manager on 16 Mar 2023
Hola, muchas gracias por su preferencia, continuaremos fortaleciendo la calidad de nuestros servicios, para su total satisfacción.Saludos Cordiales!!

10/10 Excellent

Elizabeth, Mexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice airport hotel. Shuttle service convenient
Stayed 1 night in Mar 2023
Response from General Manager on 8 Mar 2023
Hello, thank you very much for your preference, it motivates us to continue strengthening the quality of our services. Always welcome to this your Hampton Tampico Airport home!

10/10 Excellent

Stuart

Stayed 1 night in Mar 2023
Response from General Manager on 29 Mar 2023
Hola, muchas gracias por su preferencia, continuaremos fortaleciendo la calidad de nuestros servicios, seguridad, limpieza y comodidad.Saludos Cordiales,

10/10 Excellent

Teresa

Stayed 1 night in Feb 2023
Response from General Manager on 10 Apr 2023
¡Nos complace saber que ha disfrutado de su estadía con nosotros!