Reception hall
Check availability

Reviews of Hotel Monopol

3 out of 5
Hotel Monopol
C/. Quintana, 15, Puerto de la Cruz, Tenerife

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 191 reviews" "
Rating 8 - Good. 88 out of 191 reviews" "
Rating 6 - Okay. 28 out of 191 reviews" "
Rating 4 - Poor. 8 out of 191 reviews" "
Rating 2 - Terrible. 3 out of 191 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful traditional hotel! Friendly staff, great tapas bar, close to all bars, restaurants and shoos!
Stayed 2 nights in May 2024

8/10 Good

Ainslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit worn but comfortable
It's an old building and a rolling upgrade is being slowly rolled out. Overall, it's a bit worn but comfortable. Quite a decent breakfast is included. Photo is taken from Room 115
Stayed 14 nights in Nov 2023

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023

10/10 Excellent

Michael

Stayed 5 nights in Sep 2023

8/10 Good

Amy

Stayed 12 nights in Jul 2023

8/10 Good

Ronald John, Muswell Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel in a good location. Pity about the internet charges for use in rooms, but at least the foyer (with free internet) is very relaxing.
Stayed 5 nights in Jul 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 218 with own roof terrace, loungers, table & chairs, sea view. Perfect.
Stayed 1 night in Jul 2023

8/10 Good

Elaine

Liked: Cleanliness, staff & service, room comfort
Our short break at the Hotel Monopol
Our stay was good. The room was adequate which is to be expected for the age of the hotel and it would be a shame to alter this as it would ruin the traditional hotel. We did have 'a visitor' (cockroach) on the first morning of our stay (we stayed for five nights) but when we reported it to the reception we were told it probably flew in. The receptionist said she'd ask the cleaning staff to spray our room which they did and we saw no more. We enjoyed our stay and loved the pool and surrounding area. The breakfast was adequate, but good for the cost of our stay.
Stayed 5 nights in Jun 2023

2/10 Terrible

Lee

Stayed 1 night in Apr 2023

10/10 Excellent

Christine Rona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly kind staff, good breakfast, comfortable clean room
Stayed 7 nights in Mar 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Monopol has a stunning interior. The staff are excellent and the breakfast spread should satisfy anyone. Then again, I'd already anticipated this before I booked. Disappointed that the Alhambra bar was closed. It looked quite stunning. Also disappointed that the Ocean bar was also closed. Loved the area but not so much the old busker outside. To be fair, we visited off-season. Had the facilities been open then I wouldn't hesitate to give it max stars. Parking at the espanlade was not a problem (although it does get pretty full during core day hours). Given its location, it is probably one of the best places in Puerto de la Cruz.
Stayed 6 nights in Feb 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old school family run hotel
Lovely old school family run hotel. Loved the photos of their past on the walls. Room was tiny but worked. Shower & mattress could do with a refresh. Perfect location, perfect service from this generation of family. Great basis for Puerto de la Cruz carnival
Stayed 4 nights in Feb 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely charming old building with friendly and helpful staff. Perfect central location on a church square close to the seafront. Plenty of choices for drinking/eating on your doorstep. A quiet haven in a busy tourist hub. Loved it.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a traditional hotel
Fantastic and convenient location. Gorgeous internal atrium. Unfortunately my room did not open onto the atrium but was in a more modern section of the hotel but it was a very large room with a balcony overlooking a square and the sea walls. It was old fashioned but I was very happy with it. Good selection for breakfast.
Stayed 2 nights in Nov 2022

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
No issues. Clean, centrally located in Puerto Close to shops, restaurants and bars. Housekeeping were very fri and work hard. Nadine on reception was very helpful
Stayed 1 night in Oct 2022

10/10 Excellent

Yvonne Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ambiance and friendly and helpful staff. Location is ideal to visit Puerto de la Cruz
Stayed 5 nights in Sep 2022

6/10 Okay

Jana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a fantastic location, close to the beach, restaurants and parking (either free or paying) and has a beautiful Canarian patio; however, the hotel needs some serious refurbishment as it is old. Additionally, the walls and doors are really thin, could hear the conversations that the maids had on our doorstep every morning or when they were hoovering in nearby rooms... For some reason, they always start cleaning the rooms at 8 am (which I find weirdly early). We were also very unlucky that Oktoberfest (yes, in August) was being held in Plaza Europa, which our room faced to, so we would hear the band's music all day from noon until 1 am. If the terrace and bathroom windows were better/newer, this would not be a problem. Having said all of the above: perfect location and super comfortable beds, with a ceiling fan that provided extra ventilation. If you're travelling on a budget, this hotel might be fine.
Stayed 4 nights in Aug 2022

10/10 Excellent

Shirley Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Ronald John, Muswell Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the upgrade to a room with a balcony and direct access to the pool area. The room was spacious with heaps of wardrobe space. The staff were friendly and helpful and the breakfast was tasty and plentiful.
Stayed 4 nights in May 2022

8/10 Good

Ludgarda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a wonderful location, central to the historical Puerto De la Cruz, shopping areas, and lots of wonderful restaurants. The Hall is wonderfully full of Palm tress.. The breakfast is good and generous. The only issues are that the internet is free and unlimited only in the hall area. You get 30 minutes free in the rooms. The water was cold in the morning and warmer in the evening.
Stayed 8 nights in Mar 2022

8/10 Good

linda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Just lovely stay food out and about
Stayed 4 nights in Jan 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
An ageing beauty in a great location
Located in the old part of Puerto De La Cruz, the Monopol is a very old building that has been added to, so it's interior rambles across levels and floors. The rooms at the front overlook a pedestrianised square with the church on the other side. It is a lively haunt of buskers, living statues and roaming entertainers, so it can be a bit noisy. We loved it! The front balconies get the sun and a view of Mt Teide, the seaview balconies at the back don't get much sun (none in the winter) as they face North. There's no a/c but there are ceiling fans. The swimming pool is heated saltwater and there are 2 sun terraces in addition to the space round the pool. The breakfast it of a reasonable standard and price.
Stayed 15 nights in Dec 2021

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant historic hotel in a prefect position. The Manager and staff were exceptional.
Stayed 6 nights in Dec 2021

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Fab hotel, breakfast is poor, staff are excellent.
Stayed 4 nights in Aug 2021

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Monopol_Oct2021
I love this hotel with its old world charm and perfect position. However, I have stayed there several times for short stays and I have to say that this year I noted a slight fall in standards. Breakfast was poor and our bathroom needed some updating - the shower screen over the bath was far too small and the floor was soaking after a shower - I'm surprised they haven't had leaks into the room below. I don't know how long they have been open post covid restrictions but I hope that over time they will be able to improve the facilities and services. I will stay there again, at least once more.
Stayed 2 nights in Oct 2021

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel in Centre of Town
You cannot beat the location of this hotel right in the centre of town with many rooms having sea views. Staff are friendly, the breakfast is goods day there are a number of restaurants nearby. It has a nice swimming pool, a hot tub and sauna. Beds are comfortable, rooms are nice and spacious although they are slightly dated. Something to be aware of is there is only WiFi in a beautiful central area of the hotel. Overall this is a great value hotel and I would definitely stay there again.
Stayed 5 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love nest stay
Amazing location and view, in the middle of everything, walking distance to everything
Stayed 1 night in Aug 2021

6/10 Okay

Irene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Faded grandeur!
The hotel foyer is beautiful. The public rooms are fine. The breakfast was efficient and felt very safe. However, we were upgraded to their min suite. Terrific, except we could not open the door from the outside. No maintenance man was available - a cleaner could open it by kicking it, which we were invited to do as a means of access. We did not find that acceptable. We changed rooms. The fridge did not work. All the electrics looked ancient, but the balcony was great. We were only there for three days and were pleased to leave.
Stayed 3 nights in Jul 2021

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem of an Hotel.
Always good value for money and right in the heart of the town. Breakfast good, rooms large and clean. Our 3rd visit and will go back.
Stayed 2 nights in Jun 2021

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional comfortable hotel stay.
A great location right in the centre yet the hotel blended in to the surroundings of traditional canarian architecture. The history of the hotel is fascinating and we really enjoyed staying there and we would stay again.
Stayed 2 nights in Jun 2021

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

Ken, England

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, excellent location, attractive patio in typical cannarian style, good breakfast, average evening meal, plenty of quiet areas, 3 good sunbathing areas with lots of sunbeds usually available.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This is an old style hotel with a lot of character - especially the lobby area. It is also very central of the town with lots going on outside. Breakfast reasonable. Front reception is efficient but not at all very friendly / communicative; rooms are very simply furnished with only 30 mins free wi-fi which is complete pain (but free in lobby area), narrow single beds pushed together / light weight / mover across the floor; very limited soap supply (definitely bring your old); no tea & coffee / kettle in room; the main bar is closed; and lobby area roof covered in blue plastic cover which makes it dark / spoils the effect; some noisy building works going on. Overall a bit disappointing / trading a bit off former reputation.
Stayed 7 nights in Feb 2020

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Monopol
his is a lovely little hotel. No fancy reception area but a beautiful courtyard style lounge area. We had a lovely room with a balcony overlooking the pool and the sea. All clean and tidy. The position of the hotel is fantastic - right in the centre but pretty much on the sea front. Breakfast was buffet style and there was a decent choice. Have stayed there before and will stay again.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 'old fashioned' hotel in central area of town. Great self service meals and helpful polite staff for whom nothing was too much trouble.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Upgraded to much better room with balcony. Delicious breakfasts. Really recommend this hotel.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position and not too big very traditional. Overlooking a square with church.Downside was buskers outside that were rubbish. Wouldn’t put us off stYing again.
Stayed 3 nights in Oct 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monopol
Good location good value for money helpful staff
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been before 13 years ago and still as lovely now . This hotel is a gem , it’s an old traditional canarian building with all its charm and character. The rooms are spotlessly clean although they could benefit from a bit of updating. Staff are charming but some of the reception staff could do with some smile lessons .
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The location is excellent, right in heart of Puerto de la Cruz. The hotel has a beautiful entrance hall in very traditional style. There is also a small sun terrace and pool. Our room was on small side particularly the bathroom which smelt of damp due to no ventilation. The breakfast was ok with sufficient choice. The manager holds a sangria party each week which is pleasant. All the staff were very pleasant.
Stayed 7 nights in Feb 2019
Response from Orlando on 12 Feb 2019
Thank you for your kind words!

4/10 Poor

Stephen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel charges for WIFI -however WIFI is not available in all rooms
Stayed 9 nights in Oct 2018

8/10 Good

Doug, Kent UK

Liked: Cleanliness
Nice Hotel in old town
The Monopol has a lot of old world charm in a great location. It is very handy to the large free car park near the harbour. I would say the staff vary from pleasant and polite to quite gruff. Our room was kept very clean and tidy but the bed was a bit hard. It wasn't a proper double but two singles pushed together. There was a good breakfast available. We would return again because of the atmosphere and its position.
Stayed 7 nights in Feb 2018

10/10 Excellent

Schofr, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book direct with Monopol Hotel, not ebookers
Ebookers stated on confirmation that I had booked "Room requests 2 Single Beds Smoking room" I did not request this. I contacted ebookers by email - no reply, then contacted by phone - useless. I resolved directly with Monopol Hotel, who were excellent.
Stayed 4 nights in Feb 2018