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Reviews of My City Hotel

3 out of 5
My City Hotel
Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 38 out of 87 reviews" "
Rating 6 - Okay. 1 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern and clean
near small harbour and center of the city and many restaurants modern clean very nice staff but no parking !!
Stayed 3 nights in Jan 2020
Response from Recepción on 20 May 2020
Dear Jacques, Thank you so much for your kind comments. We are glad you enjoyed your stay with us. We hope to see you again in the near future. Kind regards, My City Hotel Team

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also thought the decor in the dining room was well thought out. Lovely pool on the roof, that caught the sun. Handy for the historical town centre and sea front. Would recommend.
Stayed 3 nights in Feb 2020
Response from My City on 2 Mar 2020
Dear Madam Carole, Thank you very much for your kindly words, we are glad to hear about your positive experience during your stay, our staff works everyday to improve our service, hopefully you visit us in the future, best regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Stayed 2 nights in Feb 2020
Response from My City on 19 Feb 2020
Dear Guest, Thank you for leaving such a nice review. We really hope to see you soon back, Kind regards,

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Recepción on 27 Nov 2019
Estimado Sr. Claudio, Muchas gracias por su amable calificación, nos alegra que su estancia ha sido placentera, esperamos volver a recibirle, en MyCity Hotel

10/10 Excellent

Garnie, Suffolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
Stayed 6 nights in Sep 2019
Response from My City Hotel on 7 Oct 2019
Dear Guest, Thank you very much for your kind words. We are looking forward to hearing that you have enjoyed your stay in Tenerife. We will continue to work on improving our quality of service and will take your comment into account. We hope to see you again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
Stayed 1 night in Sep 2019
Response from MyCity on 25 Sept 2019
Dear Guest, Thank very much for your kindly commentary, we are so delighted that you have been choosing us for your stay in Puerto de la Cruz, everyday all our staff works in order to improve our service, so we are grateful that with did it, during your stay. See next time, best regards

10/10 Excellent

Tazmtl, Montreal, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
Stayed 2 nights in Sep 2019
Response from Mycity on 8 Sept 2019
Dear Guest, Thank you very much for your kind commentary and great rating, for us it is really important! We all hope you have enjoyed your stay here. See you next time! best regards MyCity

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, great location
I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the centre of the town. It is great value for money and we will be staying here again in September. Thanks to the reception staff for allowing us to practice our Spanish!
Stayed 1 night in Jul 2019
Response from MyCity Hotel on 30 Jul 2019
Thank you very much for taking your time and give us such a good calification! we are really glad about your positive experience with us. Gracias!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing Hotel, great location and the staff were fantastic. This is the first time I have stayed somewhere that the staff care so much and are so helpful. They made are stay the best and I want to thank them. Room was clean, I would say the the front rooms can be noisy at night so maybe think about the back rooms if you don't like noise. Parking was ok when you got use to it, as there are lots of free places but you may find a small walk back to the hotel. There were fantastic range of shops and places to eat. You can walk to loro parque which is a must see. They guys at the hotel booked the tickets for us. If you don't want to get a car then contact the hotel they can arrange transfers at a great price. There is a fantastic vegetarian restaurant called limon which is amazing a must try. Renting a car this we did with expida I would say do it yourself and don't use gold car they just want money of you and car was bad. I would book cicar on there web page before you go. What more can I say this was a fantastic place of you want to experience the less commercial side of the island. This hotel was modern and just fantastic made us feel like family and I would stay again. It's a must we miss you guys already.
Stayed 4 nights in Jul 2019
Response from Reception Team on 7 Jul 2019
Dear guest, Thank you for being our guests and taking time to share your experience at our MY CITY with us and other Expedia users. We are very pleased to hear that you have enjoyed your stay a lot and so our facilities have met your expectations. Thank you very much for your good comments about our your positive feedback concerning exceptional cleanliness as well our profesional staff have been noted and forwarded to the respective departments. We hope to welcome you at MYCITY again one day soon. Kind regards from Puerto de la Cruz.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We received a very warm welcome from Bianca and got into our room a little earlier than normal checkin. The room was spotlessly clean, the beds very comfortable and the shower was excellent too. The pool area was deserted so we had the whole place to ourselves for several hours. Although it is a small pool, it was very much needed in the very hot sun and the water jets were great too. We will definitely stay here again next time we are in Puerto De la Cruz.
Stayed 1 night in Jun 2019
Response from Reception on 5 Jun 2019
Dear Guest, Thank you very much for taking your time to give us an excellent calcification, we really appreciate it. We were so glad to welcoming here and we all hope to see you again. Kind regards. MyCity

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from My City Hotel on 3 May 2019
Estimado Pablo, Gracias por su puntuación. Esperamos que haya disfrutado de su estancia y podamos recibirlo de nuevo pronto. Un cordial saludo, MyCity

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019
Response from MyCity on 3 May 2019
¡Gracias por elegirnos! nos contenta gratamente que su experiencia con nosotros fuese positiva.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Everything superb hotel in all respects Breakfast, room, staff ,swimmingpool, views of Mount Teide Cannot fault this hotel. Thankyou very much
Stayed 7 nights in Mar 2019
Response from MyCIty on 28 Mar 2019
¡Thank you very much! we are glad that you got a good time with us and you enjoyed our City. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for long weekend trip. The hotel nice and is clean and staff excellent. The roortop pool is nice and the location is excellwent for resturants, bars and beach. The hotel is excellent value for price, cleaness, staff and location. I would definetly go back when going Tenerife again.
Stayed 3 nights in Mar 2019
Response from My City Hotel on 18 Mar 2019
Good evening. Thank you for sharing your opinion with us. We are glad that you enjoyed your stay with us. We hope to see you again soon. Best regards, My City Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Price, location and breakfast are excellent. Matress was a bit dented.
Stayed 7 nights in Feb 2019
Response from My City on 10 Mar 2019
Thank you for sharing your opinion with us and we are glad you enjoyed your stay. We will forward your opinion to the relevant departments so that we can continue improving. We hope to see you again soon. Best regards, My City Hotel.

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in the cultural heart of town
Had an amazing stay in the heart of Puerto del la cruz, tucked away from the resort this hotel is truly in the cultural center of the town. A clean and modern room and great shower. Fantastic views from its rooftop pool. I Would highly recommend and will definitely be staying again.
Stayed 3 nights in Mar 2019
Response from Adriana María on 6 Mar 2019
Dear Milles, thank you very much for sharing your opinion with us in Expedia. We are very happy that you enjoyed your stay with us, and we are looking forward to seeing you again in MyCity Hotel. Best regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean place. Also great location. Staff very nice.
Stayed 4 nights in Feb 2019
Response from MyCity Hotel on 2 Mar 2019
Thank you very much for sharing your opinion with us on Expedia. We are happy to know that you enjoyed your stay in our hotel. Best regards, MyCity Hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service very nice staff great location close to restaurant and shops overall very satisfied
Stayed 7 nights in Feb 2019
Response from MyCity Hotel on 27 Feb 2019
Thank you very much for sharing your experience with us in Expedia. We are very happy that you enjoyed your stay at our hotel and we are looking forward to seeing you again. Best Regards, MyCity Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from MyCity on 30 Apr 2019
¡Gracias por preferirnos! valoramos profundamente el tiempo en valorar vuestra estancia, esperamos que todo fuese positivo.

8/10 Good

Elida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Stay
We had an amazing vacation and since we had a room facing a wall it says A LOT I still had a wonderful stay. Location is perfect in the lower Puerto de is Cruz, just off Plaza del Charco. Rooms are fresh, beds all new and comfortable. We slept well and I had no problem tucking the little one into bed at 8 pm. Bathroom is spacious and housekeeping works well. Breakfast area and reception area is bright and calm, but I don't recommend you sleep in as much will be out by then. Staff is helpful and knows good English. The pool area is small. That is actually a plus as it makes the sun panels sufficient enough to heat it to a somewhat comfortable temperature. The roof top sun- and pool area is really nice and certainly gives the hotel that little extra. I can gladly recommend this hotel and would certainly go back there myself. There are a few things to mention and possibly sort out. As the rooms on the lower floors facing the wall (book higher floors or with balcony!) gets little light it gets damp to an extent where for example towels won't dry sufficiently. This could be sorted with dehumidifiers in affected areas. Also I'd like notices put up about closing bathroom doors as the steem can set the fire alarm off (quite the wake-up call in the middle of the night!). And it would be nice if breakfast was refilled also with warm items during breakfast hours. We had a really nice and relaxing stay and I'd like to be back one day. Thank you!
Stayed 7 nights in Feb 2019
Response from MyCity Hotel on 19 Feb 2019
Dear Elida, thank you very much for sharing your experience with us. We are very happy to read that you enjoyed your stay with us and that you liked our facilities. We take very seriously your comment and we will try to take into account every single tip you give us. We hope to see you soon in our hotel! Best regards from the whole MyCity Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Husband and I have just returned from a weeks break staying in this lovely small and friendly hotel. The hotel is situated in the old town. Very central and handy for all shopping, dining and lovely walks. Lovely small rooftop pool. We had room only, but did try the buffet breakfast one morning. Not a huge selection, but sufficient for the size of the hotel. What was provided was good quality produce. Selection of breads, pastries, cereals,yoghurts. Selection of teas, coffees juice etc. Cooked meats cold meats ,cheese, salad, and an omelette station where they make your choice of what ever you want. Rooms are really clean. We had requested a room with a balcony, but would advise if you want peace and quiet, go for a room at the back of the hotel, as there is a couple of night club/ bars across the road at front of hotel. The staff were fantastic very helpful and friendly. A special mention to one young lady on reception called Blanca. She helped us with local bus numbers,areas of interest to visit, and we booked a lovely excursion with her and her recommendation was spot on. We had a lovely day. She also went out of her way to find us a change of room, when we had a sleepless night because of the loud music from the bar/ night club. We didn’t even complain or ask to be shifted, she offered. We give her 🙌🙌 . She is excellent at her job. And definitely will stay at My City Hotel, when we visit next time.
Stayed 7 nights in Jan 2019
Response from Reception on 9 Feb 2019
Dear guests, thank you very much for sharing your experience with us in Expedia. We are very happy to read that you enjoyed your stay with us and that you visited interesting parts of our nice island. We hope to see you soon in our hotel! Best regards from the whole MyCity Hotel Team

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall a very clean hotel. Very nice staff. Unfortunately the room we booked was noise as the balcony doors were not sufficient to keep out the street noice wich went on till early hours of the morning. We payed more for the superior room wich was smaller on the top of the hotel wich was slightly quieter but still couldn't sleep due to loud partys at 2am till 5am on sat and sun. Room was cold as bathroom window was pached up with tinfoil. Breakfasts was good but only found out on the fourth day that we could order hot food as no one had told us this was available.
Stayed 7 nights in Jan 2019
Response from MyCity Hotel on 3 Feb 2019
Dear customer, thank you for sharing your experience with us on Expedia. Regarding the noise, as we are in the center, it is difficult to avoid it, so that is why we offered you to change to a quieter room. Also, we take note of your comments to improve and offer a better service. Best regards, MyCity Hotel

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous hotel just minutes away from the main square and the bus station. The seafront was no more than five minutes walk. Our room was a good size and very comfortable. Everything was very new and spotlessly clean. There was free wifi, TV, mini fridge and plenty of storage space. There was a walk in shower in the lovely clean bathroom. Breakfast was available but we didn't have it this time. The reception area was equipped with a coffee pod machine which was a really welcome touch. Staff were friendly and helpful and very cheerful. There was a pool on the roof and plenty of singers available. A great place to stay.
Stayed 2 nights in Jan 2019
Response from MyCity Hotel on 28 Jan 2019
Dear Mr. Hazel, Thank you very much for sharing your experience with us in Hoteles.com. We are very happy to know that you enjoyed your stay and we hope to see you soon. Best regards, MyCity Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was very good, great location, price, cleanliness. Staff were really nice too. Booking in was efficient plus I loved the roof top small pool and lounger. Definitely recommended!
Stayed 5 nights in Dec 2018
Response from MyCity Hotel on 29 Dec 2018
Thank you very much for sharing your opinion with us in Expedia. We are very happy that you enjoyed your stay at MyCity Hotel and look forward to seeing you again. Best Regards, MyCity Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Pieni kotoisa hotelli, hyvä hinta-laatusuhde. Hyvä sijainti rannan tuntumassa. Kävellen lyhyt matka eri puolille vanhaa kaupunkia. Kadun puolen parvekehuoneesta näki vuorelle ja hiukan merelle. Voisin tulla uudestaankin, ilman koronaa.
Stayed 7 nights in Mar 2020
Response from Recepción on 20 May 2020
Hyvä asiakas: Paljon kiitoksia kommenttien kirjoittamisesta ja vierailustasi. Toivomme näkevämme sinut toisessa tilanteessa. Kippis, MyCity Hotel Team

10/10 Excellent

Satu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020
Response from My City on 21 Mar 2020
DearGuest, Thank you for your positive review. Your opinion is very important for us. Hoping to see you back in the future, Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De ligging was dik in orde, het personeel allen top vriendelijk, propere kamer maar het enige -punt was dat wij in de badkamer een waterlek van onze bovenburen hadden.
Stayed 5 nights in Mar 2020
Response from my city on 17 Mar 2020
Dear Guest, Thank you for your review. We do apologise for any inconvenience. Please do not hesitate in contact our reception for that kind of issue in the future. Kind regards, My City

8/10 Good

beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from My City on 2 Mar 2020
Estimada Sra. Beatriz, Gracias por compartir su experiencia en nuestro hotel, nos alegra saber que su estancia ha sido satisfactoria, esperamos volver a recibirle, un cordial saludo

10/10 Excellent

Ping Aagaard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kan godt anbefale
Helt som det skulle være. Vi var meget tilfreds.
Stayed 6 nights in Feb 2020
Response from Recepción on 3 Mar 2020
Kære Aagard, tak for din gode feedback. Vi ser frem til at byde dig velkommen ved en anden lejlighed. Hilsen, My City Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó todo, buffet del desayuno, habitación, cercanía del puerto, es todo peatonal a 50m, maravilla y el personal sin palabras, fabulosos y muy amables.
Stayed 4 nights in Feb 2020
Response from Recepción on 26 Feb 2020
Estimado Huésped, Gracias por su comentario tan positivo. Nos alegra mucho saber que su estancia ha sido positiva y que ha apreciado todo nuestro continuo trabajo, desde nuestro desayuno fresco hasta la centralidad de nuestro hotel y nuestra profesionalidad. Esperamos volverles a ver pronto y poder sorprender aún más. Saludos cordiales

8/10 Good

Marko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laatu ja sijainti kohdallaan
Oikein miellyttävä majoituskokemus lähellä Puerto de la Cruzin keskusaukiota, henkilökunta auttoi meitä monessa asiassa ja kaikki olivat ystävällisiä. Huoneessa ei ollut ilmastointia, se oli ainoa merkittävä puute ja olisi välillä tullut tarpeeseen. Kaikin puolin suositeltava hotelli joka tapauksessa!
Stayed 5 nights in Jan 2020
Response from Reception on 28 Jan 2020
Dear Guest, Thank you very much for your kindly opinion, we are glad that you have enjoyed your stay at My City, all our staff work to provide a good service, so hope to welcoming one more time. Our best regards, My City

8/10 Good

Sylvain, Guerande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propre Personnel parfait Situation centrale Simplicité
Stayed 7 nights in Jan 2020
Response from My City on 26 Jan 2020
Cher Client, Merci beaucoup pour votres commentaires positifs. Il est très important pour nous de connaître l'opinion de nos invités. Salutations cordiales,

8/10 Good

martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Reception on 25 Jan 2020
Dear Martine, Thank you very much for taking the time to share your experience. We are very happy that you enjoyed your stay with us. Looking forward to seeing you soon! Kind regards, My City Hotel Reception

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zentral gelegen, angenehmes Personal, gutes Preis-Leistungsverhältnis.
Stayed 10 nights in Jan 2020
Response from My City on 25 Jan 2020
Sehr geehrter Gast, vielen Dank für Ihre freundlichen Worte. Wir hoffen, Sie bei einer anderen Gelegenheit zu sehen, Viele Grüße My City

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trivsamt och välskött
Trivsamt och välskött hotell som ligger väldigt centralt. Supertrevlig och hjälpsam personal . Frukosten är helt ok. Alla rum med balkong vetter mot gatan och där ligger en nattklubb så är man känslig för stojande människor på väg hem kl 4 på morgonen och en del trafik så ska man nog välja bort balkong .
Stayed 9 nights in Dec 2019
Response from Ausstattung der Rezeption on 12 Jan 2020
Danke, dass Sie unser Hotel für Ihren Aufenthalt gewählt haben! Wir freuen uns über alle Ihre Kommentare und freuen uns auf ein Wiedersehen, Mit freundlichen Grüßen,

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell för kortare semester.
Ett trevligt litet familjärt hotell. Väldigt trevlig personal som gjorde allt för att hjälpa till. Lite lyhört. Lite tråkig och enformig frukost men ändå helt ok. Uppvärmd pool på taket med både olika "vattenfall" och bubbelpool. Centralt läge med närhet till restauranger och affärer.
Stayed 8 nights in Dec 2019
Response from Reception on 30 Dec 2019
Dear madam, Thank you very much for your kindly commentary, we really appreciated it, hope to host you in the future our best regards, My City Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hotelli
Hyvä hotelli lähellä keskustaa
Stayed 1 night in Dec 2019
Response from Reception team on 27 Dec 2019
Dear Guest, Thank you for your positive feedback. We hope to see you soon back, Kind regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in the heart of Puerto de la Cruz.
Hotel in the middle of the town. Very fine roof sun terrace with pool/jacuzzi. Good breakfast. Rooms on front had a balcony but nose from the street (talkingf) in night. Could be quieter at the back. (Room 501 had a patio at the back). The street has parking but very lucky to find place. The main free parking area by the sea is large but you might have to walk 8 - 10 minutes (we were lucky and walked shorter). A taxi will drop you off at the hotel, one way or another, if you are driving it is not simple to find the way at first. We were there in the coldest part of the year. Don't know how it would be in the hottest.
Stayed 4 nights in Dec 2019
Response from Recepción on 22 Dec 2019
Dear Mr. Robert, Thank you for choosing My City Hotel for your holidays in Tenerife. We are pleased to read that you enjoyed your visit and we do hope we will have the pleasure of welcoming you back soon! My City Hotel Team wishes you a Merry Christmas and a happy New Year!

8/10 Good

Daniel, Winterthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes, modernes Stadthotel, gut gelegen. Sehr gutes Frühstück. Bei lauten Zimmernachbarn etwas ringhörig. Trotzdem empfehlenswert.
Stayed 7 nights in Dec 2019
Response from Empfangsausrüstung on 18 Dec 2019
Sehr geehrter Gast, Vielen Dank, dass Sie sich für unser Hotel My City entschieden haben und für Ihren Kommentar. Wir freuen uns darauf, Sie wiederzusehen, Herzliche Grüße, Empfangsausrüstung

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SOBRESALIENTE LA UBICACION
Hemos estado solo 4 dias pero todo ha sido perfecto, el hotel muy centrico y calidad precio inmejorable. Seguro que volveremos.
Stayed 3 nights in Dec 2019
Response from My City Hotel. on 12 Dec 2019
Estimado Don Francisco, Muchas gracias por su calificación y sus amables palabras. Nos alegra saber que ha disfrutado de su estancia con nosotros. Esperamos verle pronto y estaremos encantados de volver a recibirle, cualquier consulta puede contactar con nosotros directamente. Un cordial saludo,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell mitt i stan!
Bra hotell med jättebra läge nära Plaza del Charco. Rent och snyggt med något små rum. All personal väldigt trevlig.
Stayed 5 nights in Nov 2019
Response from Reception team on 27 Nov 2019
Dear Guest, Thank you so much for your positive and nice review. We are glad to know that everything has been good and we hope to see you soon back! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from My City on 29 Nov 2019
Estimado Huésped, Gracias por su alta calificación. Esperamos verle en otra ocasión. Saludos cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles neu renoviert, bequeme Betten, äußerst freundliches und hilfsbereites Personal, sehr gutes Frühstück, schöner Wellnesspool und tolle, zentrale und dennoch ruhige Lage (zumindest war es in meinem Zimmer sehr ruhig)
Stayed 7 nights in Oct 2019
Response from Empfangsteam on 1 Nov 2019
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen im My City Hotel Puerto de la Cruz zu teilen. Wir freuen uns zu wissen, dass alles super war und hoffen, Sie bei einer anderen Gelegenheit zu sehen. Mit freundlichen Grüßen Empfangsteam

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ottima posizione.mancanza di aria condizionata e di parcheggio.
Stayed 1 night in Oct 2019
Response from Il ricevimento on 22 Oct 2019
Gentile Ospite, Grazie molte per essersi preso un po' di tempo per commentare la sua esperienza qui a My City Hotel Puerto de la Cruz. Siamo lieti di sapere che il suo soggiorno sia stato positivo nonostante qualche dettaglio. Speriamo che abbia il piacere di soggiornare qui in un'altra occasione, Attentamente,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut gelegenes Hotel. Super Ausgangslage für Unternehmungen. Das Zimmer war sauber und das Frühstück ist vielseitig und vollkommend ausreichend. Wir hatten ein Zimmer mit Balkon zur Strasse. Gegenüber ist eine Bar. Nachts war es sehr laut und man ist immer wieder aufgewacht. Zum Glück hatte ich Ohrstöpsel mit. Deswegen einen Punkt Abzug. Aber sonst Top!
Stayed 4 nights in Oct 2019
Response from Empfangsteam on 14 Oct 2019
Sehr geehrte Frau Carmen, Vielen Dank für Ihre positiven Kommentare zu unserem Hotel! Es tut uns leid, dass Sie wegen des Lärms keine gute Nachtruhe bekommen konnten. Wir würden uns freuen, Sie hier in Meiner Stadt Puerto de la Cruz begrüßen und wieder überraschen zu dürfen! Herzliche Grüße, Empfangsteam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2019
Response from My City Hotel on 6 Oct 2019
Gracias por su calificación.

10/10 Excellent

Mirko, Castel Madama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo molto minimal ma decisamente preciso in ogni richiesta che il cliente fa. Stanze molto carine e pulite in modo impeccabile. Alla reception sanno parlare tutte le maggiori lingue europee (e forse anche di piú). L'unico punto a sfavore forse è il parcheggio, ma parcheggiando alle 14 e alle 20 lo si può molto facilmente (ovviamente se siete automuniti). Prezzi ottimi sia delle camere sia dei vari servizi. Presente piscina sul terrazzo molto carina.
Stayed 5 nights in Sep 2019
Response from My City Hotel on 8 Oct 2019
Caro signor Mirko, La ringrazio molto per la sua qualifica e le sue gentili parole. Siamo felici di sapere che vi siete goduti la vostra vacanza con noi. Non vediamo l'ora di rivederti. Cordiali saluti.

10/10 Excellent

Jaume

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato con el personal es excelente, son muy amables y resuelven cualquier imprevisto, incluso durante el apagon de Tenerife, el hotel dispone de un generador. El único punto negativo, los colchones que teniamos estaban un poco hundidos.
Stayed 4 nights in Sep 2019
Response from My City Hotel on 4 Oct 2019
Estimado cliente, Muchas gracias por la buena calificación y los comentarios. Nos alegra saber que ha disfrutado su estancia en el My City Hotel y que le hemos servido de ayuda en lo que hemos podido. Esperamos que vuelva en un futuro. Un cordial saludo, My City Hotel.

10/10 Excellent

Perla

Stayed 2 nights in Sep 2019