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Reviews of Dreams Tulum Resort & Spa - All Inclusive

4.5 out of 5
Dreams Tulum Resort & Spa - All Inclusive
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 396 out of 1002 reviews" "
Rating 8 - Good. 214 out of 1002 reviews" "
Rating 6 - Okay. 165 out of 1002 reviews" "
Rating 4 - Poor. 109 out of 1002 reviews" "
Rating 2 - Terrible. 118 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff.. At the beach Karen was amazing ,the service along with the human touch, and the same thing with Angel the waiter at the Patio Restaurant. Im definitely going back.
Stayed 3 nights in Apr 2024
Response from E-Concierge on 1 May 2024
Dear guest.Thank you for sharing your review of your experience at Dreams Tulum Resort & Spa.We are pleased that your stay was what you expected and that Karen and Angel stood out for the warm service they provided.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Terrible

Amanda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have been here for 6 nights. The only good things about this resort are the staff at all of the restaurants/bars. We came here with family for a destination wedding. This resort was such a let down. Check in is at 3 pm but our room wasn’t ready until 5 pm. We arrived at 4 pm, and I previously notified the hotel of what time we would arrive, so we did not arrive early or unexpectedly. The rooms are in major need of an update. They feel and look dingy. Hardware is worn. Toilets are uncomfortably small in only some rooms. Full length mirror was clearly missing from its spot on the wall. Other family members complained that their mirror fell off the wall. There is a major issue with utilities. Power went out 4 times while we were here. One day, our water was shut off for 3 hours right before dinner time with no estimate for turning back on. You can smell sewage in some of the rooms. Other family members had the ceiling leak in their room. Others couldn’t shower without the shower flooding. I am concerned about food safety. Bags of frozen nuggets and burger patties at Barefoot Grill are left out in the open and not in a refrigerator. On our last night here, the schedule on the Hyatt resort app said there would be a mariachi show. There was no indication that to see the show, you need to purchase a bottle of alcohol, the cheapest being about 60 USD. This is absurd considering this is an all inclusive resort, and the show w
Stayed 6 nights in Apr 2024
Response from E-Concierge on 25 Apr 2024
Dear guest.Thank you for posting your review.We apologize for not meeting your expectations. Based on your review, we understand that there are several issues that we can improve upon. We thank you for your feedback and want to assure you that your remarks were already addressed to the management involved.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Okay

Dinesh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
The bathroom was leaking from the ceiling for the full length of my trip. My room was not cleaned for two days straight. The drinks at all bars was watered down. Mosquitos was a big problem at the garden wedding ceremony.
Stayed 4 nights in Apr 2024
Response from E-Concierge on 29 Apr 2024
Dear guest.Thank you for posting your feedback.We apologize for not meeting your expectations. We will take your remarks into account to improve.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spaeconcierge.dretu@dreamsresorts.com

4/10 Poor

Lorraine

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from E-Concierge on 19 Apr 2024
Dear guest.Thank you for posting the rating of your stay at our resort.We are sorry that it was not the experience you expected, we apologize.We hope you will give us another chance to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 2 nights in Apr 2024
Response from E-Concierge on 15 Apr 2024
Dear guest.Thank you for sharing your review.We are glad for your positive rating.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Madison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing at Dreams. We had the swim up room and it was excellent, with very attentive and kind staff. The resort itself is beautiful!
Stayed 5 nights in Apr 2024
Response from E-Concierge on 13 Apr 2024
Dear guest.We thank you for publishing the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations and that you highlighted the service our team provided you in your review.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Ingrid

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities
Excellent hygiene, very clean, and staff are very friendly .
Stayed 5 nights in Mar 2024
Response from E-Concierge on 1 Apr 2024
Dear guest.Thank you for posting your review of your stay at our resort.We are glad that you enjoyed your stay and that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Diana Elizabeth, Ronkonkoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Tulum was amazing. We were treated like VIP with a separate check-in process that was quick and convenient and a welcome package (bottle, dessert and fresh fruits). The hotel has everything you need inside and it’s beautiful and well kept. The beach was okay as it wasn’t as clean but everything was perfect.
Stayed 8 nights in Mar 2024
Response from E-Concierge on 1 Apr 2024
Dear guest.Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are glad that your stay was pleasant and that from your arrival experience, we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Winter Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and resort was amazing. Everyone was so kind and helpful, food was good, and it was just beautiful. Thank you!
Stayed 4 nights in Mar 2024
Response from E-Concierge on 5 Apr 2024
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are delighted you had a pleasant experience with our service, and we appreciate your positive review. Our team of chefs will be thrilled to know that they were able to meet your expectations with our gastronomic offerings. Thank you for choosing us, and we hope to serve you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit to Tulum was for the purpose of attending a wedding of some friends at the Resort. Among the positive points are the welcome when you arrive at the hotel, everything is very organized. They welcome you with a glass of Champagne and staff to guide you about the hotel. The hotel is very large but there is sufficient signage to reach the dining areas during the day and the specialty restaurants. The hotel has fantastic activities every day. It has 2 pools and beach access but the inconvenience is that if you don't get up early, you won't find anywhere to sit either at the pool or the beach. There are 2 open bars almost all day near the pools. The cleanliness and maintenance of the areas are very good. Negatives: When you arrive at the hotel, besides offering you champagne, someone quickly approaches you to offer you discounts in exchange for a 90-minute hotel tour and you have to waste time listening to them to tell them you don't want it. The discounts are useless because the prices of the services are so exorbitantly high that going to the Spa can cost you $600.00 and the discount is $150.00, just to give an example. The drinks at the bars are terrible, we ordered piña coladas and mojitos, and we couldn't drink them, they are watery and poorly prepared. We opted to order beer and whiskey on the rocks, as we were playing it safe. The food in the places where you could have breakfast and lunch during the day left much to be desired, although there was a lot of variety.
Stayed 3 nights in Mar 2024
Response from E-Concierge on 1 Apr 2024
Dear guest,Thank you for sharing your review of your experience at our resort.We appreciate your feedback on both the positive aspects of your experience and areas for improvement. We will consider your comments to enhance the quality of our drinks.We hope you will revisit us so we can show you our improvement.Sincerely.Seve OyElectronic conciergeDreams Tulum Resort & Spa

6/10 Okay

Octavia M

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Attended this property for a friend's wedding. Beach Buttle: Gentlemen by the name of Salvador was a phenomenal attendant in the beach area! He made the beach experience fun! Conditions of the rooms were deplorable. 1st room, strong unbearable smell of sewage, bathroom shower door missing, room filty, entrance door did not close properly. The swim out pool was not clean when we arrived. 2nd room, filty: bed linen not clean, vomit on the glass of the bathroom enclosure and overall room conditions poor: room needed to be dust, swept and mopped. 1 light out in the bathroom. 2 housekeepers and a maintenance worker came to correct the condtions of the room and they did. Afterwards, we were assigned a housekeeper by the name of Silvio, she was great! She attended to all of our cleaning needs. She ensured the room was cleaned daily with fresh linens and towels. The food and drinks around the resort were subpar. The Coco Cafe area near the check in desk had better tasting pastry/food then the restaurants. Staff was courteous and friendly.
Stayed 5 nights in Mar 2024
Response from E-Concierge on 26 Mar 2024
Dear guest.We thank you for posting your review of your stay at our resort.We are sorry for any inconvenience during your stay. We are glad that you noticed the effort our team put into improving the cleaning of your rooms.We will work to improve the aspects that marred your experience to prevent them from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Terrible

Derrick

Stayed 4 nights in Mar 2024
Response from E-Concierge on 15 Apr 2024
Dear guest.Thank you for posting your review.We are sorry that your experience was not what you expected, we apologize.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Karla Ivette Contreras

Travelled with partner
Liked: Cleanliness, amenities
Everyone there was helpful, professional and knowledgeable.
Stayed 4 nights in Mar 2024
Response from E-Concierge on 26 Mar 2024
Dear guest.We thank you for posting your review through Expedia.We are pleased that your stay was pleasant and that our service exceeded your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Didn’t like the service in restaurants we waited a long time for service but (others) didn’t it one restaurant we went in we were the first one in and the last one served it happened multiple restaurants….
Stayed 3 nights in Mar 2024
Response from E-Concierge on 21 Mar 2024
Dear guest.We thank you for your feedback.We apologize for the inconvenience caused during your visit to our restaurants. We have implemented measures to reduce wait times and improve the overall experience.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Jacqueline E

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shows and performances executed by the resort were wonderful. The accommodations and conveniences included in the all-inclusive, such as drinks, food, towels, seating, etc. all seemed plentiful as well. However, we really wish the quality of the food had been better. There were times when food served or sitting out was cold. The quality of the rooms could've been better as well. Our AC never seemed to cool down the room and the bathroom toilet wouldn't flush on occasion.
Stayed 3 nights in Mar 2024
Response from E-Concierge on 20 Mar 2024
Dear guest.We thank you for sharing the feedback about your stay.We appreciate your feedback regarding your stay and will use it to improve our offerings, including the food, rooms, and A/C.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Terrible

valerie, Ottawa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Paid extra for preferred club room Ocean but the AC wasnt working well so we couldn't ope curtqins the whole time we were there. Beds uncomfortable and smelled. Food was not great. Ceiling leakes in one room. NOt worth the money we paid
Stayed 7 nights in Mar 2024
Response from E-Concierge on 20 Mar 2024
Dear guestWe thank you for posting your review of your stay at our resort.We apologize for not meeting your expectations, for which we apologize. Your review will help us improve the aspects in which we failed you and that you describe in your review.We hope you will consider giving us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Leonidas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from E-Concierge on 12 Mar 2024
Dear guest.Thank you for rating your experience at Dreams Tulum Resort & Spa. We are glad you enjoyed your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Arminda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there 5 days and they only cleaned out room twice. We had to request extra towels because of that. The restaurants had a problem accommodating quests at dinner time. Extremely unorganized and unprepared for how many people need to eat dinner in the evenings. They didn’t take reservations and the wait time was over an hour at every restaurant. They only had a buffet available for dinner one of our nights. The rest of the nights we had to wait to eat. It was bad. The beach was as kept clean. The poolside grill was good. Drinks were good. The servers were always prompt. Never had any issues with them. The public restrooms were always clean. The staff was friendly. The entertainment wasn’t great. Just mediocre. However, they did have a silent disco one night that was super fun! We felt safe the entire time.
Stayed 4 nights in Feb 2024
Response from E-Concierge on 2 Mar 2024
Dear guest.We thank you for sharing your review.We appreciate you mentioning the positive aspects of your experience, and we also welcome your constructive comments that will help us improve.We look forward to your next stay so that we can demonstrate our improvement. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from E-Concierge on 21 Mar 2024
Dear guest.We thank you for positively evaluating your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Alejo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax and spend quality time with your love ones.
Stayed 7 nights in Feb 2024
Response from E-Concierge on 28 Feb 2024
Dear guest,Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are delighted that your stay was pleasant and that we met your expectations and those of your loved ones.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Poor

Jonathan

Stayed 3 nights in Dec 2023
Response from E-Concierge on 28 Feb 2024
Dear guest,Thanks for sharing your review.We apologize for the experience that did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Poor

Jennifer De

Travelled with family
Liked: Cleanliness, amenities
The staff was so loud at night with the walkie talkies, the property was not quite at any point. We didn’t get much sleep from this and it was a very rude how the workers would deliver the food for others and just bang on the doors till they answered… it could have been 20 mins…
Stayed 5 nights in Feb 2024
Response from E-Concierge on 27 Feb 2024
Dear guest.We thank you for sharing your feedback.We apologize your stay did not meet your expectations and that you did not have the relaxing experience you deserved. We have thoroughly reviewed the issues you raised with our senior management. We will be taking appropriate measures to avoid such incidents in the future.We hope you give us a new opportunity to demonstrate our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Yavuz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some of the staff were mean - especially the one named “Ester”. Rest of the staff were great, very nice and friendly.
Stayed 5 nights in Feb 2024
Response from E-Concierge on 26 Feb 2024
Dear guest.Thank you for posting your review through Expedia.We appreciate your feedback about our team's attitude, and we apologize. We will do our best to improve this aspect.We hope you will choose our resort for your next vacaction. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an amazing hotel. Only downside is the slightly expensive taxi to Tulum!
Stayed 5 nights in Feb 2024
Response from E-Concierge on 22 Feb 2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are pleased to know that your experience was positive; we appreciate your feedback about the taxi price. We kindly inform you that there is public transportation outside our resort, the cost of the transfer is 2 USD per person one way approximately. We are sorry to hear that we did not inform you of this when you were home.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Poor

Camila

Stayed 6 nights in Jan 2024
Response from E-Concierge on 20 Mar 2024
Dear guest.We thank you for posting your review of your stay at our resort. We are sorry that it was not entirely positive.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Richard, Indian Shores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and low key property.
Stayed 5 nights in Feb 2024
Response from E-Concierge on 22 Feb 2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are happy to know that we met your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Terrible

Ariz A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is owned by Hyatt. Don't believe the pictures on the website, it's not glamorous as they make it look. This resort is old and worn out, puts Hyatt to shame. If you have a physical disability, this is not the place for you. The service is terrible, they don't speak or understand English. Front desk is notorious for not answering or hanging up on you. Antonio and Leonardo need some serious customer service training. The food is subpar, unless you are eating at the seaside grill or barefoot grill. There's a funky smell on the property. If you order room service, be prepared to wait 45 mins to an hour. The bathroom has poor lighting. The toilets throughout the resort are stained and disgusting, you would be lucky if you're able to flush. It's been a big disappointment.
Stayed 3 nights in Jan 2024
Response from E-Concierge on 16 Feb 2024
Dear guest.We thank you for your feedback.We apologize for not meeting your expectations. Our senior management is aware of your observations and will take measures to improve where necessary.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Poor

Shontell

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is in desperate need of updates, and repairs. Very limited food options.
Stayed 4 nights in Jan 2024
Response from E-Concierge on 5 Feb 2024
Dear guest.Thank you for your review. We offer our apologies for not surpassing your expectations. We will take your constructive remarks into account to improve. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities, and staff was super excellent. We have being in other resorts where they have a lot of activities at nights for entertainment. And Dreams Tulum Resort LIQUOR BRANDS are to poor, very, very, very low quality and the cheapest brands on the market.
Stayed 4 nights in Jan 2024
Response from E-Concierge on 30 Jan 2024
Dear guest.Thank you for posting your review of your experience at our resort.We thank you for highlighting our facilities and the service our team provided you.Thank you also for your constructive comments about the quality of the liquors. We will take your comments into account to improve this aspect.We hope you will consider our resort for another stay, so we can have an opportunity to show you our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property and great staff!
Stayed 7 nights in Jan 2024
Response from E-Concierge on 30 Jan 2024
Dear guest.Thanks for your review.We are glad to know that your stay was pleasant.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the World Cafe was varied but only lukewarm.
Stayed 7 nights in Jan 2024
Response from E-Concierge on 29 Jan 2024
Dear guest.We thank you for sharing your review of your stay at our resort.We appreciate your constructive feedback regarding the temperature of our buffet foods. We will take improvement actions to reverse this.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from E-Concierge on 20 Mar 2024
Dear guest.We are glad that you rated your experience at our resort as positive.We look forward to your return.Sincerely.Seve OyConserje electrónicoDreams Tulum Resort & Spa

10/10 Excellent

Angel, spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ! Chill
Stayed 3 nights in Jan 2024
Response from E-Concierge on 24 Jan 2024
Dear guest.We thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are glad to know that you enjoyed your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Bianca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love dreams Tulum 10/10 best service I have ever received. This is why my wedding is here and I continue to come back
Stayed 1 night in Jan 2024
Response from E-Concierge on 24 Jan 2024
Dear guest.We appreciate you took the time to post your review through Expedia. We are honored to learn about your recent positive experience at our resort. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Nana, Springfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally their services were good.
Stayed 3 nights in Jan 2024
Response from E-Concierge on 16 Jan 2024
Dear guest.We thank you for posting your review of your stay at our resort.We are happy to know that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Cynthia, Lakeville

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I’ll start by giving my demographics. I’m 59 years old, live in Minnesota and I’m adventuresome and flexible. My husband and I spent 6 nights at Dreams Tulum. PROS: • Gorgeous grounds and beautiful beach • “Preferred Club” beach area and the cabanas • Very accommodating and friendly staff • Close to downtown Tulum CONS: • Not the dining options advertised. Some restaurants are closed some days. • Hyatt and the Marriott empire. Provides local jobs but the real money goes back to the US • Hyatt Vacation Club and the sales meeting. Very disappointing program and lack of transparency about the fine print. After looking online, we found most people were very unhappy after joining this program. • Too expensive overall in my opinion. We got lucky with an upgrade to the “Preferred Club” just before our trip but without it, rooms are a long way from the beach and you don’t get access to the “Preferred Club” beach area which have the cabanas that I love. HELPFUL TIPS: • It’s best to try and speak at least some spanish. The staff is not always bilingual (although they will try to help to the best of their abilities. • The food is not the same as an all-inclusive resort in the USA. I feel Mexico has healthier food overall but if you go and expect comfort foods from the US, you might be disappointed. The food is obviously locally sourced and keeping an open mind is helpful.
Stayed 6 nights in Dec 2023
Response from E-Concierge on 16 Jan 2024
Dear guest.Thank you for posting your review of your stay at our resort.We are glad to know that you liked our facilities and convenient location.We have taken note of the feedback you provided in your review, and we will take it into consideration to make improvements in any areas that require attention. Our main goal is to ensure that language is not a barrier for our colleagues who work in guest areas. Thank you for bringing these concerns to our attention.We hope to welcoming you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

vasant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from E-Concierge on 12 Jan 2024
Dear guest.We thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are glad to know that your experience was positive.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from E-Concierge on 10 Jan 2024
Dear guest.We thank you for your positive review through Expedia.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Fanny Schwartzman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Tulum staff is priceless always giving the extra mile for the clients! My family and I love this place is our favorite space to go on vacations!
Stayed 10 nights in Dec 2023
Response from E-Concierge on 8 Jan 2024
Dear guest.We appreciate you taking the time to share your experience at Dreams Tulum Resort & Spa.We are delighted to hear that your stay was enjoyable and that our team's service exceeded your expectations.We hope to welcome you again very soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from E-Concierge on 8 Jan 2024
Dear guest.Thank you for posting the positive review of your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from E-Concierge on 8 Jan 2024
Dear guest.Thank you for posting your review of your stay at our resort.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

María

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y atención al cliente son excepcionales! Seguro será un lugar al que regresaremos muy pronto!
Stayed 4 nights in Dec 2023
Response from E-Concierge on 8 Jan 2024
Estimado huésped. Le agradecemos por tomarse el tiempo para publicar su opinión de su experiencia en Dreams Tulum Resort & Spa. Nos alegra saber que su estancia fue placentera, y que ha destacado el servicio que brindamos a nuestros valiosos huéspedes. Esperamos darle la bienvenida muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Sesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from E-Concierge on 6 Jan 2024
Dear guest.We thank you for publishing the rating of your stay at Dreams Tulum Resort & Spa.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Jorge Antonio Gutierrez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the property overall is really good but there were some details that still makes it not achieve the level they should be. For instance, at check-in, they emphazised the check-out hours but they didn't have our room ready until 2 and a half hours later. An I had to practically beg to have at least a place to change into our beach wear, as they didn't even offered a temporary room or anything. Of course at check out, we decided to stay a bit longer, as our transportation pick up was at 3 pm but the keys were deactivated at 12 pm, check out time. I had to go back to reception and then explain everything to have my stay extended "as a courtesy" until 3 pm and have keys reactivated, which took almost 20 minutes as their process is extremely bureocratic. I even had to sign a letter that I was receivinge this extension. So all in all, I think the should do better if they want to achieve a real five star resort level.
Stayed 3 nights in Dec 2023
Response from E-Concierge on 27 Dec 2023
Dear guest.Thank you for posting your review of your experience at our resort.We thank you for posting the positive aspects of your experience, such as the care provided by most of our colleagues and our facilities.We apologize for not meeting your expectations and for failing to have your room ready on time and in the waiting time for key programming. Our check-out time is at noon to ensure that rooms are ready for the next guests, but we are glad that we were able to grant you a late check-out beyond the designated time.We hope you will give us anoher opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Tequitia P

Liked: Amenities
Food
Stayed 3 nights in Dec 2023
Response from E-Concierge on 27 Dec 2023
Dear guest.Thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are happy to hear about your positive experience at our resort and that you highlight our gastronomic offer in your review.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Terrible

Carlita

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from E-Concierge on 27 Dec 2023
Dear guest.Thank you for your evaluation.We are sorry to hear about your low rating; we apologize for not meeting your expectations.We hope you give us another opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Noe

Stayed 4 nights in Dec 2023
Response from E-Concierge on 9 Jan 2024
Estimado huésped. Le agradecemos por tomarse el tiempo para publicar su opinión de su experiencia en Dreams Tulum Resort & Spa. Esperamos darle la bienvenida muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Rose

Stayed 7 nights in Dec 2023
Response from E-Concierge on 22 Dec 2023
Dear guest.Thank you for sharing your positive review of Dreams Tulum Resort & Spa.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from E-Concierge on 18 Dec 2023
Dear guest.We thank you for your positive review.We look forward to your return.Sevé OyE-ConciergeDreams Tulum Resort & Spa

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, staff & service
Noisy at night with people going back to their rooms at 2 and 3AM. Dining was not open for advertised times. Could not order coffee before 7AM and room service options were limited.
Stayed 6 nights in Dec 2023
Response from E-Concierge on 18 Dec 2023
Dear guest.We appreciate your feedback and will use it to improve.We hope you will visit us again soon and allow us the opportunity to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa