Lower Manhattan Kid friendly Holidays

Clean room, helpful staff, loved customer service closets on each floor

Our first night the tv did not work, no matter what we tried. So the second night when it still didn't work we called the desk for help and a service person came. It didn't work after he left so we called again. Second time didn't work after he left, also third time. So at that point we were pretty tired and disappointed, and felt that since TV was one of Club Quarters' amenities, we should get a refund because we couldn't get TV. Let us know. Also, second problem was the bathroom door was noisy no matter how we moved it - needs to be fixed. Thank you. pe moody

Great friendly staff

Second time staying at this hotel and it was a great experience. The hotel staff were always helpful and were accommodating towards our needs. They have a convenient method of text communication between staff / guests, which is direct and easy for guests to use! Central area in SoHo, and on the same street of the famous Katz deli! It was a great hotel in walking distance of everything. Pool was not open for guests to use, but they were in the process of setting it up (could be open by late next week I’d assume). Overall 10/10 stay! - Natalie

Clean room, helpful staff, loved customer service closets on each floor

Our first night the tv did not work, no matter what we tried. So the second night when it still didn't work we called the desk for help and a service person came. It didn't work after he left so we called again. Second time didn't work after he left, also third time. So at that point we were pretty tired and disappointed, and felt that since TV was one of Club Quarters' amenities, we should get a refund because we couldn't get TV. Let us know. Also, second problem was the bathroom door was noisy no matter how we moved it - needs to be fixed. Thank you. pe moody