Maxorata Ski Holidays

The room was not cleaned properly, as there was stuff on the floor and even in the balcony. I do feel it depends on who was cleaning it, as they did the room late. The bathroom was clean well and the bedsheets were shabby but clean andnbath towel were fine. The air conditioning was rubbish to start of with and had to complain twice, but eventually after the third dayit was sorted. But still could have had more power coming through system. But was told there was a issue in that block which was block 2. The lifts weren't on so we had to climb to the second floor which wasn't pleasaThe staff were very helpful and friendly at reception although I found the older ones a bit miserable when asking a simple question. The restaurant had a lot of food but it felt like it was the same dishes everyday but just cook differently and at times cold. Loved the salad and collection of cakes and fruit. The pool restaurant was petty much the same. But always access to drink thoughout the day. The swimming pool was very big and quiet at times. The hotel was situated at a really good spot, where basically all the restaurants, supermarkets and gift shops on your doorstep. The restaurants around the area was responsibly priced & there was so much places to eat out, if you choose half board or breakfast only. The beach to me wasn't appealing and I was happy to stay around the hotel pool. On a whole I would recommend this hotel and definitely stay there again if I went back to Lanzarote.

Overall a great hotel. Strong points are as follows; quite tidy and neat in the communal areas, good food at the breakfast and dinner buffets, polite staff, brilliantly easy access to the pool, complimentary cava in the afternoons, breathtaking views from the sea facing room! So pretty strong on most fronts. Negatives are as follows; caters mostly to German travellers but would certainly help if English proficiency was stronger amongst reception. Needless to say they were extremely helpful and did their best to understand me and my requests, so this is a minor (more of an experience thing than a functional thing). The next negative was with room cleanliness- now dont get me wrong they are spotless to the naked eye! But I did find a couple of light-ish wood louse looking creatures, once crawling up the bed and another time on arrival inside the cupboard. The housekeeping staff were awesome though, and did a fantastic job at cleaning the room each time they attended. So for this reason I only deducted one star for cleanliness. At least there weren’t any bed bugs. Facilities I gave a three because for starters, the gym is tiny- very difficult to get a workout in there when it was busy. I was expecting it to be small but some minor tweaks could certainly helped, e.g. making the mirror above the dumbells stretch the width of the wall so both benches can see their reflection. Secondly, some form of paid room service would’ve been nice for lunch.

Yes had supper time staff were very helpful food was good Ron

Amazing staff, nice place, not bad food, horrible coffee

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

The property was beautiful. It was easy to maneuver if you need some assistance. They did a great job making it feel that it was in a place on its own, even thought it was walking distance to everything. The breakfast was amazing, with the buffet being well spread out and/ or you can order off the à la cart menu… or both. The resturant(s) at the hotel had a great selection and we enjoyed the meals that we had. I would recommend the reservation at the time of check in for the tasting menu. We had not and missed the experience. Note: the water you need to pay for, a suggestion is to go down to the supermarket and pick up some bottles, much less expensive. You can also pick up some drinks and put them in the fridge that is available in your room, One of the downfalls is the pool. It was only about 3 to 4 feet deep and you cannot swim a length as it was small and during our stay it was extremely hot and would enjoyed to be in the pool a little longer, however the pool was quite busy and hard to maneuver around the people. Overall great stay.

Apartment was immaculate and staff were super helpful and friendly. Would recommend The Esmeralda to anyone