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"Really nice room at a great price. Beds were very comfortable. Restaurant at hotel had excellent breakfast "

"Our stay at the Otter Hotel was very pleasant. The rooms were clean and comfortable. The hotel staff was friendly and helped with restaurant suggestions and provided umbrellas on a rainy day. There was plenty of parking in the heated garages. The ski lockers were very convenient. The coffee and hot chocolate amenities are a very nice touch. Our family ate dinner at the restaurant on site one evening. The food was just "ok" and a bit pricey. We preferred the breakfast and lunch at the sister property right next door at Sudden Sally. It is a 40 minute drive Lake Louise ski resort and a 20 minute drive to Sunshine ski. Overall, I would stay here again and recommend this hotel. "

"Staff were terrific, so friendly and helpful. Great hot tub/pool area with terrific mountain views. Room was great and we booked last minute too. Great underground free parking."

"Loved this place, it was cozy. Dominica was really nice when we checked in. Food was good too. "

"The breakfast was great, staff was amazing, room was nice and clean. The pool was good, however the chlorine was very strong which took away from the enjoyment. I’m also not sure how often the pool deck/slide stairs were cleaned in the 24 hours we were there. Slide wasn’t great for littles even with adults going with them. "

"Was surprised there was a small fridge in the room"

"Staff were ok"

"5 star"

"It was Rustic! The kids stayed in the loft and we stayed in the bedroom. Made breakfast and they gave us bus passes for the time we were there. It was a quick 8mins to downtown. It was nice first time in Banff."