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Very close to railway station as well as to bus stop with lots of amenities close to the hotel. The breakfast was especially good and one of the breakfast team staff was AMAZING! Her name is Ella. Always greeted us with a smile and made special order poached eggs for us every morning.
Tammy
Stayed 8 nights in Apr 2024
Response from Blanca Dimas on 25 Apr 2024
Dear Tammy,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient. It's wonderful to know that our breakfast, in particular, left a lasting impression, and we're delighted that Ella's exceptional service stood out to you. We'll be sure to pass along your kind words to her. We hope to welcome you back for another memorable stay soon!Many Thanks.Kind Regards,
location good. access to taxi, buses and trains very convenient.
Lack of parking could be a constraint
Robert
Stayed 4 nights in Apr 2024
Response from Blanca Dimas on 25 Apr 2024
Dear Robert,Thank you for your feedback and for highlighting the conveniences of our location, with easy access to taxis, buses, and trains. We understand that parking can be a challenge and we appreciate your understanding. We're continuously exploring solutions to improve the parking situation for our guests. We hope to welcome you back soon!Many Thanks.Kind Regards,
Amazing disability access and staff weee lovely and helpful. Lots of comfy places to work wnd relax. Thank you!
Caitlin
Stayed 5 nights in Apr 2024
Response from Joana - Assistant Front Office Manager on 24 Apr 2024
Dear Caitlin,Thank you for your lovely review.We are happy to hear that you enjoyed your stay, and that our team was able to help you.We look forward to welcome you back for another amazing stay.Kind regards,
Dear Mr. Subhankar,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience. It's always our goal to provide top-notch service and exceed expectations. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to serving you again soon!Many Thanks.Kind Regards,
6/10 Okay
Tony
18 Apr 2024
Liked: Cleanliness, staff & service
Tony
Stayed 3 nights in Apr 2024
Response from Blanca Dimas on 20 Apr 2024
Dear Tony,Thank you for taking the time to share your thoughts! We appreciate your feedback and take all comments seriously as we continuously strive to improve. If there are specific areas you believe we could enhance, please don't hesitate to let us know. We're committed to delivering the best experience possible for all our customers.Many Thanks.Kind Regards,
Nice and easy place to stay if you’re traveling by train.
Karen
Stayed 2 nights in Apr 2024
Response from Susana, Front Office Team Member on 18 Apr 2024
Dear Karen, Thank you for awarding us a perfect 5 out of 5! We're thrilled to know that you had an exceptional stay with us. Your praise for our location, quiet rooms, comfortable amenities, and efficient service means a lot to us. We can't wait to host you again soon!Best regards,Susana, Front Office
8/10 Good
Shakeeb
8 Apr 2024
Shakeeb
Stayed 1 night in Apr 2024
Response from Joana - Assistant Front Office Manager on 10 Apr 2024
Dear Shakeeb,Thank you for fabulous 4 out of 5 stars.We look forward to welcome you back soon for another amazing stay.Kind regards,
Dear Malvika,Thank you so much for your perfect review 5/5. We are glad the location was found good. We hope to welcome you again in the near future. Many Thanks.Kind Regards,
I got a wheelchair accessible room and it was very spacious.
Melanie
Stayed 1 night in Mar 2024
Response from Blanca Dimas on 30 Mar 2024
Dear Melanie,Thank you so much for your excellent 5/5 review! We appreciate you taking the time for it. We are very pleased to know you are glad with the accessible room assigned. We hope to welxome you back again in the near future. Many Thanks.Kind Regards,
6/10 Okay
Wai kuen
19 Mar 2024
Liked: Cleanliness, staff & service
Why no fridge? 👎
Wai kuen
Stayed 3 nights in Mar 2024
Response from Regan - Front Office Team Member on 20 Mar 2024
Dear Wai,Thank you for leaving a review of our hotel. We are sorry to hear you were disappointed because there was no fridge but this is standard for 3 star hotels. Regardless, we will take your suggestion into consideration.We hope we can welcome you again soon.Kind regards,
Response from Dominic - Front Office Team Member on 18 Mar 2024
Dear David,Thank you so much for your amazing review.We are really glad that you enjoyed your stay at ibis Cambridge. If there is anything else we can help you with regarding your stay, please feel free to contact us at any time. Kind regards.
Really convenient property right next to the train station, there are a lot of cafes and a supermarket next to it. Staff was super friendly and helpful.
Ioana
Stayed 1 night in Feb 2024
Response from Regan - Front Office Team Member on 26 Feb 2024
Dear Ioana,Thank you for leaving this amazing review of our hotel! We are so pleased to hear you enjoyed a great stay with us thanks to our convenient location, nearby amenities and friendly staff members!We hope we can welcome you again soon!
6/10 Okay
Paul
23 Feb 2024
Liked: Cleanliness, staff & service
Clean but very basic
Paul
Stayed 3 nights in Feb 2024
Response from Blanca on 25 Feb 2024
Dear Paul,Thank you for taking the time to leave us a review.We appreciate your feedback and we hope to welcome you in the near future!Kind Regards,
very good location in Cambridge with lots of parking at station
Jill
Stayed 2 nights in Feb 2024
Response from Blanca Dimas on 19 Feb 2024
Dear Jil,We really appreciate you taking the time to leave us a review. We hope to welcome you again in the near future to make you stay even better!Kind Regards,
Response from Yordanka,Front office, Team member on 30 Jan 2024
Dear Christina, Thank you for your rating! We are really appreciative that you have chosen Ibis for your recent stay. As a hard working team, we trying our best to accommodate our guests queries and suggestions on how we can improve our facilities; so please do let us know if there is anything we should work/improve on.. Once again, thank for giving us the chance to have you as our guest!Kind regards,
Response from Susana, Front Office Team Member on 29 Jan 2024
Dear Sophie,Thank you for your fantastic review of your recent stay at Ibis Cambridge Central Station! We're delighted to hear that you enjoyed your experience with us.Your positive feedback means a lot to us, and we're glad our accommodations and services met your expectations. Our team strives to provide a memorable stay for our guests, and we appreciate your recognition.We look forward to welcoming you back on your next visit to Cambridge. If you have any specific highlights or additional feedback to share, please feel free to let us know.Thank you for choosing Ibis Cambridge Central Station!Best regards,Susana, Front Office Team Member
8/10 Good
Eleanor
28 Jan 2024
Eleanor
Stayed 1 night in Jan 2024
Response from Susana, Front Office Team Member on 1 Feb 2024
Dear Eleanor,Thank you for choosing Ibis Cambridge Central Station. We're thrilled to hear you had a positive experience during your stay. Our team works hard to provide excellent service, and your kind words mean a lot.We appreciate your feedback and hope to welcome you back in the future. If you have any specific comments to share, we'd love to hear them.Best Regards,Susana, Front Office Team Member
Dear John,Thank you for the perfect 10/10 rating! We're thrilled to hear you had a great experience. We appreciate your support and look forward to serving you again!Warm Regards,Blanca - Front Desk Team Memberibis Cambridge Central Station
Response from Susana, Front Office Team Member on 15 Jan 2024
Dear A, Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Cambridge Central Station! We are delighted to hear that you had a wonderful experience with us.Can't wait to see you again!Susana, Front Office Team Member
8/10 Good
Helen
11 Jan 2024
Helen
Stayed 1 night in Jan 2024
Response from Susana, Front Office Team Member on 23 Jan 2024
Dear Helen,Thank you for choosing to stay with us! We're pleased to hear that you had a good stay at Ibis Cambridge Central Station. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Best regards,Susana, Front Office Team Member
Great location and great hotel vibe. Nice and clean.
Valerie
Stayed 1 night in Jan 2024
Response from Susana, Front Office Team Member on 23 Jan 2024
Dear Valerie,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and the welcoming vibe of our hotel. It's wonderful to know that you found everything nice and clean. We appreciate your kind words and hope to have the pleasure of welcoming you back to Ibis Cambridge Central Station in the future.Best regards,Susana, Front Office Team Member
Response from Susana, Front Office Team Member on 15 Jan 2024
Dear Mark, Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Cambridge Central Station! We are delighted to hear that you had a wonderful experience with us.Can't wait to see you again!Kind Regards Susana, Front Office Team Member
10/10 Excellent
Keith
6 Jan 2024
Keith
Stayed 1 night in Jan 2024
Response from Susana, Front Office Team Member on 15 Jan 2024
Dear Keith, Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Cambridge Central Station! We are delighted to hear that you had a wonderful experience with us.Can't wait to see you again!Kind Regards Susana, Front Office Team Member
Response from Susana, Front Office Team Member on 15 Jan 2024
Dear Natasha, Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Cambridge Central Station! We are delighted to hear that you had a wonderful experience with us.We can't wait to see you again!Kind Regards Susana, Front Office Team Member
Very helpful staff and super comfy beds. Showers are a touch in the small side but the rooms and location is great.
Paramveer
Stayed 3 nights in Dec 2023
Response from Susana, Front Office Team Member on 23 Jan 2024
Dear Paramveer,Thank you for your positive feedback! We're delighted to hear that you found our staff very helpful and enjoyed the super comfy beds. We appreciate your understanding about the showers and are glad to know that you found the rooms and location great. Your satisfaction is important to us, and we look forward to welcoming you back to Ibis Cambridge Central Station in the future.Best regards,Susana, Front Office Team member
10/10 Excellent
merve
1 Jan 2024
merve
Stayed 3 nights in Dec 2023
Response from Joana - Assistant Front Office Manager on 6 Jan 2024
Dear Merve,Thank you for the amazing 10 score.We look forward to welcome you back in the future.Kind regards,
Response from Joana Q - Assistant Front Office Manager on 1 Jan 2024
Dear Luca,Thank you for the lovely 8 out of 10.Feel free to contact us directly in order to provide more details about your stay.We look forward to welcome you back.Kind regards,
Clean and convenient, would use again. Reasonably priced
becky
Stayed 1 night in Dec 2023
Response from Joana Q - Assistant Front Office Manager on 1 Jan 2024
Dear Becky,Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our hotel clean and convenient. It's fantastic to know that you would choose to stay with us again and that you found our pricing reasonable. We appreciate your feedback and look forward to welcoming you back for another great stay in the future. Your satisfaction is our priority!Kind regards,
Response from Joana Q - Assistant Front Office Manager on 1 Jan 2024
Dear Erika,Thank you for the 4 out of 5 score.We hope to welcome you back soon.Happy new year!Kind regards,
10/10 Excellent
Leung Po
24 Dec 2023
Leung Po
Stayed 2 nights in Dec 2023
Response from Susana, Front Office Team Member on 23 Jan 2024
Dear Leung Po,Thank you for choosing to stay with us! We're pleased to hear that you had a good stay at Ibis Cambridge Central Station. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Best regards,Susana, Front Office Team Member
Nice hotel easy access to the city centre. Good WiFi and very comfortable bed.
Ioannis
Stayed 1 night in Dec 2023
Response from Joana Q - Assistant Front Office Manager on 1 Jan 2024
Dear Ioannis,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to have easy access to the city center. It's fantastic to know that you had a comfortable bed and were satisfied with our WiFi service. We appreciate your feedback and look forward to welcoming you back on your next visit to the city!Kind regards,
Dear James,Thank you so much for your positive rating and feedback! We're delighted to hear that you had a great experience during your stay. Our team works hard to ensure our guests have a memorable time, and it's always rewarding to receive positive feedback. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. We appreciate your support and look forward to welcoming you back in the future.Kind regards,Hannah FO.
Dear Robert,Thank you so much for taking the time to leave a rating. We appreciate your feedback and are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future.Warm regards,Hannah FO
I didn't like that there is no dedicated check in desk. The check in was effectively in a corridor between a cafe and the lifts to the rooms. Also, because the entrance to the hotel is through the cafe and the Ibis signage is quite subtle I couldn't be sure initially how to get into the hotel.
John
Stayed 1 night in Dec 2023
Response from Hannah FO on 10 Dec 2023
Dear John,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent visit. We appreciate your candid comments regarding the check-in process and the hotel's entrance.We understand your concerns about the lack of a dedicated check-in desk and the confusion surrounding the entrance. Your insights are valuable to us, and we will certainly take them into consideration as we work to improve our guest experience.We apologize for any frustration this may have caused and hope that, despite these issues, you were able to enjoy your stay. If there are additional details or suggestions you would like to share, please feel free to contact us directly. We are committed to making the necessary adjustments to enhance the overall experience for our guests.Kind regards,Hannah FO.
This hotel was clean, quiet, and modern. The breakfast buffet was terrific and in a funky modern space. The hotel was conveniently located right beside the train station which allowed us to explore the area without renting a car. It was a 25 minute walk to the university area with tons of shops and pubs etc.
Lianne
Response from Hannah FO on 12 Feb 2024
Dear Lianne,Thank you very much for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found it to be clean, quiet, and modern. It's wonderful that you appreciated the breakfast buffet in our funky modern space.We're pleased that our convenient location next to the train station made it easy for you to explore the area without the need for a car. Additionally, we're glad you had the opportunity to discover the university area with its abundance of shops and pubs, only a 25-minute walk away.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back on your future travels.Best regards,Hannah FO.
10/10 Excellent
Simon
8 Dec 2023
Simon
Response from Regan - Front Office Team Member on 12 Feb 2024
Dear Simon,Thank you for leaving this perfect review of our hotel! Please let us know if you have any feedback and we hope to welcome you again soon!Kind regards,
No check-indesk but staff on hand to check you in. Room and facilities good, quiet and clean. Bathroom not so great - step up into that is easy to trip in the night if trying not to wake other room occupant. Also small and very plastic. Food and drink and service good.
Overall good but quite expensive for the room.
Verified traveller
Stayed 1 night in Dec 2023
Response from Joana Q - Assistant Front Office Manager on 9 Dec 2023
Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you found our room and facilities to be good, quiet, and clean. We also appreciate your positive comments on our food, drink, and service.We're glad our team could assist you promptly during the check-in. We apologize for any inconvenience caused by the bathroom design, and we'll explore ways to improve both the safety and aesthetics to ensure a more comfortable experience for our guests.Concerning the pricing, we regularly review our rates to provide fair value for the quality of our accommodations and services.We appreciate your constructive feedback, and it's our hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,
10/10 Excellent
Pierluigi
3 Dec 2023
Pierluigi
Stayed 1 night in Dec 2023
Response from Joana Q - Assistant Front Office Manager on 9 Dec 2023
Dear Pierluigi,Thank you for the lovely 10 out of 10 score, it means a lot to the hotel.Feel free to contact us directly in order to provide more information about the stay.Kind regards,
Response from Joana Q - Assistant Front Office Manager on 29 Nov 2023
Dear Mr Dawn,Thank you for your lovely review.We hoe to have the opportunity to welcome you back soon.Kind regards,
10/10 Excellent
Sara
26 Nov 2023
Sara
Stayed 1 night in Nov 2023
Response from Hannah FO on 18 Dec 2023
Dear Sara,Thank you so much for your positive rating and feedback! We're delighted to hear that you had a great experience during your stay. Our team works hard to ensure our guests have a memorable time, and it's always rewarding to receive positive feedback. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. We appreciate your support and look forward to welcoming you back in the future.Kind regards,Hannah FO,
Straight off the train into the hotel. Staff were very friendly, couldn’t do too much for you. Definitely would recommend, and will stay there again.
Sally
Stayed 1 night in Nov 2023
Response from Regan - Front Office Team Office on 26 Nov 2023
Dear Sally, Thank you for leaving this kind review of our hotel! It's great to hear you enjoyed the location and our staff were friendly, we thank you for the recommendation and look forward to welcoming you again soon!Kind regards,
Response from Regan - Front Office Team Member on 26 Nov 2023
Dear Paul,Thank you for taking the time to leave a nice review of our hotel! You are most welcome and we look forward to welcoming you again soon :)Kind regards,
Good nights sleep bed extremely comfortable. Hotel OK, good location lots of good local pubs and short walk 20 mins to the city centre.
Kevin
Stayed 1 night in Nov 2023
Response from Blanca Dimas on 23 Nov 2023
Dear Kevin,Thank you so much for taking the time to share your experience! We're delighted to hear that you had a restful night's sleep on our comfortable beds. It's fantastic that you found our location convenient, with plenty of good local pubs to explore. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Warm regards,
Very friendly and helpful staff, they made us feel welcome as soon as we checked in.
Helen
Stayed 1 night in Nov 2023
Response from Regan - Front Office Team Member on 15 Nov 2023
Dear Helen,Thank you for leaving this lovely review of our hotel! We are pleased to hear our staff were helpful and friendly, we will share these kind comments with all our teams and we look forward to welcoming you again soon!Kind regards
8/10 Good
Robin
10 Nov 2023
Robin
Stayed 1 night in Nov 2023
Response from Joana - Assistant Front Office Manager on 30 Nov 2023
Dear Robin,Thank you for the lovely 4 out of 5 stars!Please feel free to contact us directly to provide more details about your stay.Kind regards,
10/10 Excellent
John
9 Nov 2023
John
Stayed 1 night in Nov 2023
Response from Blanca Dimas on 12 Nov 2023
Dear John,Thank you so much for your 10/10 review. We really appreciate it :) Kind Regards,