Cancun Hotel Guide - Caracol Beach hotels in Cancun, Mexico.

"Clean rooms. They even organized our shoes (odd but appreciative). Our view was amazing! Food was good for inclusive as well but you’d have to stand in line to make it to the steak house (seated outside) and we never got that far"

"Excellent service. Treated like VIP. Lots of activities in and around the pool. Buffet food fresh with amazing variety. Spa amazing experience. Room service great. Overall experience was excellent. Definitely will go back."

"We’ve been to 3 separate RIU locations and this was by far our least favorite. However, I think this is a case of you get what you pay for and realizing this is more of a younger demographic party resort. The rooms are very basic and outdated. The themed restaurants are only open for dinner whereas at other RIUs they are open for lunch as well. Otherwise you are stuck with the buffet, which was lacking more costly items like seafood. I really missed the piles of shrimp, mussels, crab, etc that were at other RIU buffets, or the larger seafood plate offerings even at the restaurants (more than just a skewer of shrimp on your steak). You had to take a 10 min shuttle (it was free though!) to go to and from every themed RIU party located at an affiliated RIU. Sadly no room service was available, and no Café with pastries. A lot of this makes sense since the main customers we came across were younger college kids clearly just coming to party, who may not care so much about these amenities. Nonetheless… The view from our room was beautiful, we loved viewing the lighthouse across the way each night, the beach was nice and clean for swimming, and the shows and activities at the resort were very good. The staff were friendly, accommodating, and pretty attentive to the unruly overly-intoxicated kids. Unfortunately we ran in to too many of those during our stay and less 34+ year olds like ourselves. Overall, it was a clean pretty well kept resort & we had a nice time soaking up the sun. "

"We have been to the Ziva 6 times bc we love it so much. The staff are amazing, amenities are great, and we always have a good time. "

"The staff very professional, respectful, friendly "

"Adult pool was amazing. Food was great. Staff were so friendly. Chantal and Ivan at the adult pool were so welcoming and friendly. "

"Comfortable"

"Best of the best view in this area. Absolutely best ocean front view!! we stayed 2 nights! Will come best with families! Very friendly reception "

"Clean room with nice view but the facility is quite outdated."