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"The hotel and the staff were excellent "

"Beautiful old hotel with am amazing Onsen! This hotel is definitely worth a visit as it has a beautiful history"

"Great location and beautiful property- loved the buffet!"

"Great staff, beautiful property"

"Very nice place to stay and the staff is super friendly "

"Clean room, really nice staff and there are some nice hikes just in front of the hotel."

"Clean and friendly."

"Pleasant stay, excellent dinner!"

"Room had everything we needed and was a perfect spot to stop and refresh ourselves after Tokyo. There were lots of thoughtful touches and amenities, the hot spring was perfect and the Fuji views were incredible. Lots of nice goodies in the fridge too and a good location to explore the Hakone area."

"Beautiful location, amazing staff and super clean"

"The stay was lovely Exceeded our expectations Snack time and alcohol time was a wonderful surprise"

"It is a nice property. The food is why we are not rating it a 5 overall."

"Breakfast and dinner was amazing! Staff were so nice and courteous. Our room was spacious and so clean and serene "

"Beautiful place to stay and kid friendly."

"Loved the room, great for families and kitchen well equipped. The onsen and sauna were a great addition to the stay. Would recommend that you bring food supplies as only one place near the station to get food."

"The dinner and breakfast were incredible. We loved having our own private onsen."

"Staffs went above and beyond to accommodate our needs"

"Excellent onsen and breakfast ! "

"Amazing !!! Favorite hotel ever!!!"

"Amazing service scenery and location with onsen in room"