Hakone Hotel Guide - Pola Museum of Art hotels in Hakone, Japan.

"Great staff, buffet is little repetitive.. most people only stay one night, food is boring next day."

"This was a beautiful location. The room was nice and cozy, I loved the private onsen time, and the staff was so friendly and sweet. They provided lots of amenities and even let us try Japanese candy. I definitely recommend this place and wish I had more time to stay longer. "

"Easy to get to, amazing staff that can flexibly switch from Japanese to English if needed. Food is amazing, the Japanese Breakfast is both beautiful and delicious. Nice accommodations, calm hot springs baths, both public and private. Would return for another Ryokan getaway."

"We loved the private onsen in our room."

"The entire staff is amazing and so accommodating, the food was exceptional and we also had a wonderful massage. The rooms are all unique, clean and comfortable. It is a bit off the beaten path and does not have any TVs so you can truly disconnect. Highly recommend!!"

"The room is clean, the staff is nice, the Onsen is excellent, the food is the best i ever have compared with other Onsen hotel"

"部屋もきれいに整理整頓されていて、スタッフの対応も良かった"

"The owner greeted us and provided a tour of the premises when we arrived at 4pm. Dinner was served at 6pm. So it is possible to have a brief onsen if you arrive on time. Note, the onsens are separated by gender and switch each day. One is double the size of the other. So, it worth trying both. It is a truely authentic experience. The cuisine was also traditional Japanese meals. The service was extraordinary. Make sure to book dinner and breakfast in advance. Note, the clientele is mainly Japanese nationals, which a clear indication that this lodging and hot spring experience is are one of a kind. We left with a few kimono that were available to purchase at a reasonable price. We hope to come back as both the owner and his wife, and all the staff were absolutely lovely! Thank you again."

"Excellent place to stay , attentive staff , beautiful room, delicious food and 24 hour reception came in really handy as our flight was super late and we arrived much later than we thought . Our driver was worried there was going to be no one to open the door . The phones were off in their offices as it was after hours but finally we got there and there was someone waiting for us. "