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"Help come immediately when the landline phone didn’t work. Hair dryer didn’t work and they brought another immediately. Great service"

"Everything was excellent!"

"The room was very clean and comfortable. Staff were professional, friendly and quick. Property was beautiful and sister property was fun to explore. It was a lovely time. "

"Great place, feels like staying at WII Resort, lots to do, many beautiful scenes and close to shopping and beaches. "

"Everything was great"

"Great location. View was amazing. Room was clean and staff were very friendly."

"friendly nice and clean"

"Terrific room with a lanai and view of the Hilo Bay. Always an enjoyable experience at the Grand Naniloa Hotel Hilo!"

"The front desk staff was very friendly and helpful in locating the best room for our preferences. In addition to the bedroom furniture, it seems that the hotel common areas and grounds have been recently remodeled. However the bathrooms, windows, and doors are in desperate need of an upgrade. The hotel is very close to the airport so it can be convenient but when the planes went overhead it was very loud, and the walls are so thin we could hear the people in the next room conversing. We were worried about the small window air conditioner not working well, but it cooled off nicely. "